Awarded to Softwire Technology Limited

Start date: Tuesday 4 January 2022
Value: £295,375
Company size: SME
The Cabinet Office

Alpha and (optional) Beta phases of EIP Digital Register-to-vote and Overseas electors

2 Incomplete applications

0 SME, 2 large

15 Completed applications

13 SME, 2 large

Important dates

Friday 22 October 2021
Deadline for asking questions
Friday 29 October 2021 at 11:59pm GMT
Closing date for applications
Friday 5 November 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
Procurement of delivery team for Alpha-Beta-phases of changes to ‘Register-to-Vote’ service, allowing for changes implemented as part of the Elections-Bill, i.e increase of franchise for Overseas-Electors and signposting to other new services. The CO reserves the right to return to the market after Alpha delivery.
Latest start date
Monday 29 November 2021
Expected contract length
24 months
Organisation the work is for
The Cabinet Office
Budget range
Alpha development £250,000 - £350,000
Beta development £650,000 - £800,000 (Optional)
Combined Beta (Workstreams 1-3) £ 2,800,000 - £3,400,000 (Optional)

About the work

Why the work is being done
The Electoral Integrity Programme (EIP) will deliver key Government manifesto and ministerial commitments including the national roll out of voter identification; making it easier for overseas electors to vote; improving the transparency of political campaigning; measures to secure our democratic processes, improving the security of postal and proxy voting; and making polling stations more accessible. To deliver this transformational work, primary legislation has been introduced to Parliament. The Programme will run change projects concurrently to deliver substantial supporting secondary legislation, and digital innovation plus the infrastructure across the United Kingdom to support the successful delivery of the Government’s vision.
Problem to be solved
Alpha phase objectives include:
Iterative to final service blueprints and designs (including key use cases, edge cases, journeys and service service entry points)
Iterative user research of prototypes (including paper-based routes and non-disposable prototype built using the .Gov Nunjucks prototyping tool kit).
Detailed technical architecture designs including high level functional decomposition diagrams and non-functional requirements, key object models and key sequence diagrams, and security features
Threat modelling where the key threats are: security risk, fraud risks, service accessibility and service availability
Definition of KPIs and data measurement processes
Proposal for Beta including roadmap and epics
Alpha service assessment
Definition target operating model (TOM), including support systems and processes e.g. helpdesk

Beta phase objectives:
Build of service according to agreed technical design from alpha
Continued iterative user-centered design of service throughout, including 4 weeks of private beta
Appropriate service testing including load testing, spike testing and functional testing.
Setup of cyber monitoring and logging, support of pen testing and remediation of any vulnerability prior to launch
Launch of service to Beta live according to TOM; provision of support and service iteration
Beta and live service assessments
Who the users are and what they need to do
Electors - who need to use elections and registration digital services (in digital and non-digital formats)

Overseas Electors - Newly enfranchised overseas electors are users who have lived overseas for more than 15 years, who would be enfranchised through the Elections Bill, and subsequent to this such persons would be able to vote in UK Parliamentary elections (once registered)

Electoral administrators at local authorities - need to process applications and maintain the electoral register
Early market engagement
Any work that’s already been done
Discovery will be completed November 21
High level service designs and blueprints have been created
User research conducted with target user groups to refine understanding of core user needs in service design
outputs will be shared with shortlisted suppliers.
Existing team
Cabinet Office will provide a Product Manager to lead this project and technical, service design and user research leads to assure the quality of deliverables.

Proposed minimum resource requirements from potential suppliers;
Delivery/Product Manager
Service/UX Designer
Business Analyst
Content Designer
User Researcher
Technical/Data Architect
Senior Developer/Tech Lead
Security Expert
These resources will be at sfia levels 4-6
Current phase

Work setup

Address where the work will take place
The majority of work will be done remotely, but the supplier may need to attend meetings in London.
Working arrangements
The Supplier is expected to support the EIP Team during normal opening hours (Monday to Friday 08:00 to 18:00).

The work will be mainly remote but the London office will be a focal point for the EIP Project and CO may expect supplier staff to spend part of their time at any location designated by the buyer as required, including for workshops, meetings, collaboration, and team building.
Security clearance
BPSS for analysts , designers and user researchers
SC for technical roles including tech leads and developers

Additional information

Additional terms and conditions
All supplier resources must fall under IR35.
Travel and subsistence will not be paid for travel to the "home" office which will be London and specified in the Statement of Work.
Beta award will be subject to getting appropriate spend approvals
Beta award will be dependent on suppliers alpha performance and submission of value for money beta proposals.
Beta development contract maybe awarder for workstreams 1-3 to a single supplier.
Beta-phase will be confirmed on completion of successful Alpha.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Detail one recent experience of delivering a product or service successfully through Discovery to Public Beta phases including the agile tools, frameworks and techniques that were used and why.
  • Demonstrate an example of your experience in using user research with users with accessibility needs to inform user-centred design of a service through iterative improvement.
  • Detail recent experience of working with multidisciplinary, mixed civil servants and 3rd party teams of specialists working to common service outcomes.
  • Experience designing technical architecture using AWS ecosystem and managed services
  • Experience implementing AWS Lambda-based frontend, API gateway services and Infrastructure as Code
  • Experience supporting service operations in public beta phase
  • Experience of distributed service delivery and design (with national and local components)
  • Experience of delivering alpha and beta of the same product, including how beta time-line and quote were provided and managed.
Nice-to-have skills and experience
  • Experience delivering identity products
  • Experience working with local authorities (as users) and delivering cloud-based software/services for their workflows
  • Experience in producing infrastructure as code templates in Terraform / CloudFormation
  • Experience of relevant technology stacks including Serverless architectures (NodeJS, Java) and Ruby

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach or solution meets user needs
  • Estimated timeframes for the work
  • Risks and dependencies
  • Team Structure
  • Value for money
Cultural fit criteria
  • challenge the status quo
  • Transparent and collaborative decision making
  • Take responsibility for their work
Payment approach
Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please could you confirm who carried out the Discovery work and whether there is an incumbent for this opportunity.
Hippo Digital have conducted the discovery phase. This process is open to all UK based businesses but and we cannot comment on which businesses are bidding.