Awarded to Deloitte LLP

Start date: Monday 8 November 2021
Value: £449,999
Company size: large
Department for Business, Energy and Industrial Strategy

A discovery and alpha for a service that collects data to generate and disclose an energy rating.

6 Incomplete applications

4 SME, 2 large

31 Completed applications

24 SME, 7 large

Important dates

Tuesday 21 September 2021
Deadline for asking questions
Tuesday 28 September 2021 at 11:59pm GMT
Closing date for applications
Tuesday 5 October 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
We require a skilled team with user research experience to conduct a Discovery and Alpha phase to create a digital service that enables building owners, tenants and assessors to engage, submit data, generate a rating, publicly disclose it, and compare the rating to other buildings.
Latest start date
Monday 1 November 2021
Expected contract length
16 weeks, with an optional extension of up to 4 weeks (if required).
Organisation the work is for
Department for Business, Energy and Industrial Strategy
Budget range
It is estimated that the work can be delivered within the budget range of £450,000 to £600,000. We expect that discovery would be between £150,000 to £200,000, and alpha would be between £300,000 to £400,000.

About the work

Why the work is being done
The government proposes to introduce a national performance-based policy framework for rating the energy and carbon performance of commercial and industrial buildings above 1,000m² in England and Wales, with annual ratings and mandatory disclosure as the first step. The energy use and carbon emissions from a building will be benchmarked against similar buildings. This will then produce a simple rating where the highest star would represent the best and lowest the worst. Building owners and tenants will be required to obtain a rating on an annual basis, and have that rating disclosed publicly online. This will ensure that there is an awareness of, and accountability for, how they are using energy.

A digital service is required to allow building owners, tenants and assessors to engage with the scheme, submit data, generate a rating, publicly disclose it, and compare the rating to other buildings. We will be running a pilot in April 2022, targeting the office sector initially before expanding to further sectors. We need to conduct a discovery phase to fully scope the technical landscape, user needs and identify the best route forward for developing the service. The Discovery will need to begin by 1 November 2021.
Problem to be solved
To develop a system that enables a performance-based energy rating to be generated and publicly disclosed so buildings are aware of their energy use. This involves: data from building owners, tenants and assessors; data validation by accreditation bodies and a scheme administrator, the generation of a rating, and disclosure of the rating online.

We will need a team with user research and technical digital expertise to learn more about:
- Our users and what they’re trying to achieve
- Constraints on how the service is run e.g., because of existing service, technology or legislation
- Underlying policy intent e.g. how the ratings will drive action
- Opportunities to improve e.g., sharing/using data with other teams

We expect the requirement will require the following capabilities for Discovery:
- 2 x User Researchers
- 1 x Service Designer
- 1 x Product Manager
- 1 x Delivery Manager
- 1 x Business Analyst
- 1 x Content Designer (minimal)
- 1 Technical Architect (minimal)
- 1 Data Architect (minimal)

For Alpha we expect the above, plus:
- An additional Service Designer
- 1 x Developer

We welcome views from suppliers on how best to resource the team to meet the requirement.
Who the users are and what they need to do
As a building owner/tenant I need to be able to find out about the scheme and submit annual data in accordance with the scheme rules and guidelines to get a yearly rating for my building. This will provide me with information about how I'm using energy in my building compared to others, it will also provide transparency to the public about how I use energy and my carbon footprint.

As an assessor, I'll need to be able to upload site audit data to the system every 4 years (sometimes more frequently) when a physical site assessment is required so that the owner/tenant can obtain a rating. I'll need to access and case manage ratings, validate data, and certify the rating.

As a citizen, I need to check the rating of different businesses and building owners so that I know their performance compared to other similar types of buildings.

As a scheme administrator I need to be able to oversee the service, support users through it, validate data and monitor compliance.
Early market engagement
None undertaken.
Any work that’s already been done
None undertaken.
Existing team
The team consists of a Project Manager and Service Owner, an industry expert on secondment from industry, and a mix of policy, project and analytical professionals.
Current phase
Not started

Work setup

Address where the work will take place
BEIS Offices: 1 Victoria St, London SW1H 0ET, although home working will be required for a significant portion.
Working arrangements
The team works in a hybrid manner with roughly 1 or 2 days in the office and the rest remotely; we would expect the supplier to follow a similar pattern.
Security clearance
Every individual to have BPSS as a minimum.

Additional information

Additional terms and conditions
Standard contract, plus additional clauses to enable the buyer to terminate the contract after delivery of discovery. This would be used where further discovery is identified or the buyer decides the requirement is no longer needed.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of conducting discovery research for new service design, this includes conducting user research, in accordance with GDS and GOV.UK standards.
  • Have experience of working across Departments or teams with the ability to identify improvements and opportunities to collaborate.
  • Have experience of developing a service vision, service design and key performance indicators.
  • Have experience of technical and data investigation and exploration.
  • Have experience of agile project management skills.
  • Have experience that shows you are able to build a strong understanding of technological constraints, existing contracts, legislation and other existing processes and systems.
  • Have experience in running stakeholder workshops.
  • Have experience of using a mixed variety of research methods.
  • Have experience of mapping wider services in the problem space.
  • Have experience of working at pace.
Nice-to-have skills and experience
  • Have experience of researching, designing or building digital services for use by businesses.
  • Have experience of researching, designing or building digital services in the energy or net zero space.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Your team's approach and the methodology you will use to meet our need (30%)
  • How the structure of the team and how their technical skills and experience will be used to deliver the need, including estimated resource dedicated to the project (30%)
  • A project plan with proposed timelines for mobilisation and delivery (30%)
  • Value for money, including how you will take previous learning to deliver better value for this project (10%)
Cultural fit criteria
  • Demonstrate experience of working collaboratively in a multidisciplinary agile team (20%)
  • Demonstrate experience of proactively engaging with stakeholders to progress a project and communicating in an appropriate manner for the audience (20%)
  • Demonstrate a way of working that is open, honest and constructive (20%)
  • Demonstrate experience of responding to change (20%)
  • Demonstrate experience of taking ownership of a requirement (20%)
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there already an incumbent, if yes who are they?
There is not an incumbent; this is a new requirement.
2. Who from your team will be scoring applications for this opportunity and what positions do they hold?
The evaluation panel consists of the Service Owner, policy leads, commercial experts, and BEIS Digital Assurance.
3. Have external suppliers been involved in the initial scoping work?
The team have engaged with existing performance-based energy rating providers to understand their digital services to inform the UK Government's requirement.
4. Can you please elaborate on how an SME can fairly bid against incumbent suppliers in GDS expertise?
All suppliers are treated equally on the basis of the information provided in their bid and their ability to deliver our requirement based on their skills and expertise.
5. Would you accept a bid from SME with financial services exposure ?
Suppliers are encouraged to provide examples of their choice that show how they meet the essential experience and skills needed to deliver this requirement.
6. Can you please advise the preferred technology stack for this opportunity?
This will be an outcome of discovery and alpha, although our preference for hosting is on Platform as a Service (PaaS). The supplier will need to follow the principles of the Technology Code of Practice and Service Standards.
7. Can you please advise the timelines of this procurement (e.g. shortlisted companies notified, anticipated contract award)?
We aim to follow the following timelines:
- Shortlisted bidders notified: by 12th October
- Shortlisted bidders submit written proposal and case study: by 18th October
- Presentations: 19th or 20th October
- Bidders notified of outcome: 26th October
8. Will you accept responses from SME who do not have prior GDS and GOV.UK standards experience but have wider industry and open standard experiences ?
Suppliers need to meet our essential skills and experience as set out in the requirement to be shortlisted, such as having prior experience of GDS and standards. This is important due to the timescale of this requirement and its complexity.
9. Does the final digital service need to integrate with any existing software/application?
This will be an outcome of discovery, where we expect the supplier to research the interaction with existing policies and services.
10. Does the buyer have a methodology already to generate a rating?
Yes. The requirement is to develop a service that automates (as far as is possible) the generation of the rating using the methodology.
11. Will the users for user research element be provided or do they need to be identified and sourced by supplier?
The supplier will need to identify and engage with potential users to meet this requirement. The buyer will work collaboratively with the supplier to help identify relevant users.
12. With regards to working arrangements, for the 1 -2 days in the office, what proportion of the delivery team do you expect to be on site on those days? Just key individuals or is the expectation to have the full team on site?
Key individuals 1-2 days a week, and where possible the wider team on a more ad-hoc basis where face-to-face collaboration would be valuable. We are a hybrid working team and committed to being flexible to achieve the best outcomes.
13. Does this mean an example of working for 2 years on a single cross-departmental project, or across multiple projects?
It is assumed this question relates to demonstrating essential skills and experience. We do not require a specific number of years, however bids demonstrating extensive experience across one or multiple projects will of course score more highly.
14. By the ‘problem space’, do you mean the energy problem space, or any problem space related to a project?
This question relates to bullet nine under essential skills and experience. This can be any problem space, it does not need to be specific to energy. Having experience with energy related projects is listed under the nice-to-have requirement section.