Awarded to Nomensa Ltd

Start date: Tuesday 4 January 2022
Value: £138,560
Company size: SME
NHS England

FutureNHS Discovery/Alpha for Integrated Care Systems

18 Incomplete applications

10 SME, 8 large

17 Completed applications

14 SME, 3 large

Important dates

Thursday 9 September 2021
Deadline for asking questions
Thursday 16 September 2021 at 11:59pm GMT
Closing date for applications
Thursday 23 September 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
NHS England are looking for an experienced discovery and alpha team to help them fully understand and prototype potential solutions to enhance the FutureNHS platform to support the work for Integrated Care Systems.
Latest start date
Monday 18 October 2021
Expected contract length
16 weeks
No specific location, for example they can work remotely
Organisation the work is for
NHS England
Budget range
Up to £150k excluding VAT

About the work

Why the work is being done
The FutureNHS platform is a key service in supporting the health and care community achieve a “revitalised culture of support and collaboration” to support the delivery of the long-term plan.

As the platform continues to grow, we are looking to enhance the product capability in terms of how it can support Integrated Care Systems both with internal collaboration and collaboration with other Integrated Care Systems.
Problem to be solved
We are looking to explore the following problems:
- How can we make it easier for ICS to manage and coordinate events through FutureNHS?
- How can we support people working in ICS’s to connect with other people inside and outside their ICS more easily?
- How can we help ICS’s collaborate with their stakeholders and one another more efficiently?

We are looking for a team to help us further understand the problems our users are looking to overcome and any constraints, risks and opportunities we may face. Following this we are looking to prototype and test potential solutions to decide whether to take them forward.
Who the users are and what they need to do
Users of the platform include staff across the health and social care community in England engaged in a wide range of transformation projects. The users working on these projects can vary in terms of seniority and experience, as well as the type of organisations to which they belong.

They need to be able to connect, collaborate and share with other users across organisational boundaries and silos.
Early market engagement
Any work that’s already been done
General research has been carried out on who the platform users are, why they use the platform and the roles they play on the platform.
Existing team
The FutureNHS service is currently run by the Strategy & Development team within the Office of Chief Data & Analytics.

The team currently employs a product manager, user researcher/designer and associate product manager directly involved in product development. Aside from this we operate a platform helpdesk and communications and account management team.
Current phase
Not started

Work setup

Address where the work will take place
Remote. The existing team has offices in London and Leeds.
Working arrangements
We expect the supplier will conduct most of the work remotely and will be able to provide the facilities for remote working with the existing team. There may be a requirement for travel to London or Leeds for occasional meetings or workshops if required.

We are looking to work according to the Agile principles as documented in the Government & NHS Digital service manuals. We will expect the chosen supplier to perform and provide evidence of such practices in operation.
Security clearance

Additional information

Additional terms and conditions
1. All outputs will be owned by NHS England & NHS Improvement and published openly where appropriate using a suitable open license that supports reuse (e.g. MIT and OGL).

2. All materials/outputs derived from the contract shall be the property of NHS England & NHS Improvement.

3. GDPR requirements will be discussed and agreed once the successful supplier has been notified (as part of discussions to agree the wording of the call-off contract).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of designing and building a collaboration platform with a variety of functionalities
  • Demonstrate how your team can work to the service standard and how you have developed a piece of work that has successfully passed GDS Service assessment or equivalent
  • Demonstrate experience of establishing and validating user needs for digital services in healthcare
  • Experience of advocating for inclusive practices and helping teams design and deliver accessible services that work for all users
  • Demonstrate ability to recruit hard-to-reach communities to ensure you recruit inclusively
Nice-to-have skills and experience
  • Demonstrate understanding of the NHS gained via experience working with health or care services
  • Demonstrate experience of managing relationships with stakeholders in complex organisations
  • Experience of collaboration in order to achieve successful outcomes for users

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Your proposed team and their roles
  • Your approach and methodology and how it meets our needs
  • Your proposed timeframes for the work
  • Price
  • Your approach to risks and their mitigations
  • A case study of having undertaken a discovery/alpha project
Cultural fit criteria
  • Social Value
  • Work as a team with our organisation and other suppliers
  • Share your work frequently, openly, honestly and constructively challenging preconceptions
  • Be transparent and collaborative when making decisions
  • Challenge the status quo
Payment approach
Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Could the Authority share the roles required to deliver Discovery and Alpha?
We are looking for suppliers to suggest the roles they will use to deliver Discovery and Alpha to ensure they have sufficient knowledge and experience to undertake the procurement
2. Could the Authority share the procurement timelines including the ITT, presentations and outcome?
Following the assessment of the applications the week after the closing date we will likely be looking for chosen applicants to submit a written proposals by the 8th October for assessment. We will consider requests for extending timescales following the initial assessment from those asked to submit proposals if required.
3. Will this outcome be outside IR35?
4. Who from your team will be scoring applications for this opportunity and what positions do they hold?
The Product Manager, User Researcher and Account Manager will be scoring applications.
5. We provide a platform “orgvue” used by 7 gov depts, many others and leading consultancies for transformation, M&A and ongoing workforce planning. orgvue is designed for fast & effective transformation modelling & ongoing org effectiveness. Consequently also good at merging disparate people datasets (eg multiple health & care providers), addressing DQ (invariably an issue that can be sufficiently overcome quickly) and providing visually compelling understanding of as-is and to-be organisations. Seems an ideal fit as part of your solution. However we would work with your team / partner to deliver. How best do we engage with you on this?
We would advise submitting an application for consideration
6. Re. Demonstrate ability to recruit hard-to-reach communities to ensure you recruit inclusively – please can you clarify if you mean recruiting internally for our company or for user research on a delivery?
This is regards to user research on a delivery
7. For the collaboration platform, please can you clarify if experience with a platform like Salesforce would be sufficient or whether you’re looking for suppliers to have built their own platform/ demonstrating integrating multiple data sources?
In this case we would score an application more highly if they have built their own platform/ demonstrating integrating multiple data sources
8. Regarding the criteria ‘Demonstrate ability to recruit hard-to-reach communities to ensure you recruit inclusively’ – do you require the successful supplier to recruit all required users for this project?
Whilst we may direct the supplier to certain areas we are looking to the supplier to take the lead on the recruitment of most if not all research participants.
9. Have you engaged with any existing suppliers in the creation of this tender?
Yes, a number of suppliers were contacted with reference to this tender including existing suppliers to help refine the requirements
10. Have you done any pre-discovery activities internally?
Only minor pre-discovery work has taken place for example, understanding which Integrated Care Systems are currently using FutureNHS and in what capacity
11. In the tender, you mention engagement with multiple stakeholder groups. Could you illustrate the breadth and depth of these stakeholder groups?
We are looking for a supplier who already has the understanding of this from a health and care perspective
12. Can you confirm, as per the listing, that no pre-market engagement has been conducted?
Early market engagement has taken place in the form of contacting multiple known suppliers to help refine requirements
13. Regarding the last point, “Experience of collaboration in order to achieve successful outcomes for users”, do you mean collaboration within a project or collaboration as a product?
Within a project
14. Can you please provide details on what the FutureNHS platform is? Ie, is this an internal CRM, communication platform etc?
Assuming integration is valuable for users, Is there a technical architect who we can work with, to understand the constraints and feasibility of any integrations? Or would you expect the supplier to provide this discipline?
Information about what the platform is can be found at
We have a solutions architect who will be able to provide information on constraints and feasibility of any integrations although their capacity will be limited.