Awarded to Nudge Digital Ltd

Start date: Tuesday 19 October 2021
Value: £258,775
Company size: SME
Department of Health and Social Care

DHSC Hospital Facilities Fault Reporting App – Concluding Alpha and Delivering Private & Public Beta

5 Incomplete applications

4 SME, 1 large

7 Completed applications

7 SME, 0 large

Important dates

Tuesday 31 August 2021
Deadline for asking questions
Tuesday 7 September 2021 at 11:59pm GMT
Closing date for applications
Tuesday 14 September 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Completion an Alpha reassessment and deliver the Beta phase in developing a mobile app to help staff more easily report faults in hospitals. The aim is to improve the value Trusts achieve from PFI contracts and ensure they receive the level of service due to them under the contract.
Latest start date
Monday 18 October 2021
Expected contract length
11 months (with a possible extension)
Organisation the work is for
Department of Health and Social Care
Budget range
Our total budget is £276,300 + VAT for combined Alpha reassessment and Private & Public Beta.

About the work

Why the work is being done
We are seeking a project team to deliver Alpha and Beta phases, which would include a project lead, user researcher, UX designer, front end developer, developer, technical lead/ architect, quality assurance/ testing, DevOps engineer, business analyst, content designer and performance analyst.
Problem to be solved
Responsibilities include:
1. Lead and manage Alpha reassessment, Private and Public Beta phases;
2. Develop the web-based mobile application to submit fault reports;
3. Develop data reports;
4. Explore system integration opportunities and develop a prototype that incorporates integration with Facilities Management software;
5. Meet NHS user accessibility support requirements;
6. Work with Trust and helpdesk staff on content, layout, inputs/outputs, and functionality;
7. Work with all parties to ensure the app meets user/stakeholder needs;
8. Ensure the solution can be scaled in future to more Trusts;
9. Work with DHSC and NHSBSA to prepare for handover for Live hosting.
Who the users are and what they need to do
Main stakeholders in this project are:
DHSC, who will oversee the project
NHS Trust management Trust staff, who are the users
PFI and Facilities Management managers/staff, who are key stakeholders
NHS BSA, who are due to host and maintain the service once it goes live
NHSX, who manage the Alpha reassessment and Beta assessment
Early market engagement
Any work that’s already been done
Documents which provide context/background for potential suppliers:
Summary of our Discovery phase
NHSX Alpha Assessment report May-21
Existing team
Main stakeholders in this project are:
DHSC, who will oversee the project
NHS Trust management Trust staff, who are the users
PFI and Facilities Management managers/staff, who are key stakeholders
NHS BSA, who are due to host and maintain the service once it goes live
NHSX, who manage the Alpha reassessment and Beta assessment
Current phase

Work setup

Address where the work will take place
The team are normally based at 39 Victoria Street, London, SW1H 0EU. However, we are currently working remotely due to Covid-19. The Trusts we work with (including on this project) are based across the country (although some of their staff also work remotely).
Working arrangements
Current circumstances mean that we will work with individuals by phone or video conferencing. This provides more flexibility, particularly when also communicating with staff in NHS Trusts. Due to Covid-19 restrictions, there is no current requirement to work in the office for a certain period of time.
Security clearance

Additional information

Additional terms and conditions
Standard DOS T&Cs are intended apply

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have a full understanding and demonstrable experience in planning and running Alpha and Beta product development methodologies.
  • Demonstrable experience and expertise in user research and delivery of user focused products.
  • Demonstrable experience and expertise developing digital applications including the delivery of mobile applications.
  • Demonstrable experience in passing Alpha and Beta assessments as part of the Service Standard.
  • Proven experience building web-based mobile applications with a focus on ease of use.
  • Experience in producing Beta conclusions and preparation/handover/transition to Live phase.
  • Programming skills in Java/Spring or Javascript/Node.js.
  • Demonstrable experience of and expertise in developing digital products for use in the NHS.
  • Have availability of resources to be able to start as soon as possible.
  • Demonstrable experience of using and developing APIs to integrate systems.
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Experience of delivering an incident fault Reporting Platform/App, and your approach to delivering this with multiple organisations. 12%
  • Proposed approach to successfully passing the Alpha reassessment. 8%
  • Proposed approach to completing the Private and Public Beta phase of a multidisciplinary digital health project and capability to manage multiple projects. 10%
  • Proposed approach to producing a full Beta report with recommendations for Live. 5%
  • Proposed approach to applying the principles user centred design, user insights and prototyping to the development of solutions. 10%
  • Evidence of working with technology standards and data standards already in place across a wider service. 5%
  • Estimated time frames, team structure, skills, and experience. 15%
Cultural fit criteria
  • Outline your style and approach to working with a multidisciplinary in-house team, with examples of how you have established productive, collaborative relationships on previous projects. 4%
  • Proposed approach to working with multiple stakeholders in developing/implementing a new solution, including where some negotiation may be required to get certain parties on board with the proposal. 4%
  • Proposed approach to working with a group of users where existing workloads are challenging to manage and their capacity to engage could be impacted. 4%
  • Proposed approach (and considerations you will make) in ensuring there is a feedback loop and meaningful handover to the public body who will ultimately host the Live service. 3%
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. As per the any work that has already been done section of this advert, please see links to the additional supporting documents below, if you have any issues accessing the links please email
Documents which provide context/background for potential suppliers: summary for DOS advert.pdf Hospital Fault Reporting_Service Standard_ alpha assessment report_UPDATED.pdf
2. Who delivered Discovery and Alpha?
The majority of the Discovery was delivered by internal DHSC resource. An external supplier (Society Works Ltd) finished Discovery and delivered Alpha.
3. Could the Authority share the high-level procurement timelines? Including Shortlisting, ITT, Presentation, and results.
Indicative timescale:
Closing date for stage 1 applications: 14/09/2021 @ 11:59.
17/09/2021 – 21/09/2021 – evaluation and moderation of stage 1 applications.
22/09/20221 – 24/09/2021 – inform suppliers of outcome and invites to stage 2 proposals and Atamis registrations.
27/09/2021 – 11/10/2021 Issue stage 2 request for proposals to shortlisted suppliers.
12/10/2021 – 13/10/2021 – Evaluation and moderation of proposals.
14/10/2021 – supplier presentations.
15/10/2021 – Contract Award, draft finalise and sign contract.
18/10/2021 – Contract Start Date.
4. Could the Authority confirm that the delivery will not fall under IR-35?
We can confirm the services required will not fall under IR35, as it will be a fully contracted out service on an outcomes basis.
5. Is near-shoring or off-shoring allowed?
We will accept applications from suppliers where development is carried out by offshore resource and managed by an onshore team provided all data is hosted in the UK.
6. You state as essential experience:
“Demonstrable experience in passing Alpha and Beta assessments as part of the Service Standard.”
We are a long term supplier of apps (including fault reporting) to the corporate sector but have not been through a Service Assessment.
How can we satisfy this requirement without having been through one so far?
Passing Alpha reassessment is key to the successful delivery of the solution. We were unsuccessful at our first Alpha Assessment, which has led to delays and a rethink in approach. We are seeking a supplier who is sufficiently experienced in these assessments and is familiar with standard requirements (in addition to actually delivering the app) to help ensure we are successful in future.

Suppliers who have not passed the assessments as part of the service standard, but can show they have experience of passing equivalent assessments, may be scored as meeting the criterion, depending on the quality of response.
7. A previous DOS opportunity was awarded to SocietyWorks to deliver Discovery and Alpha. Can you explain why you are now tendering for the completion of Alpha and whether the incumbent is entitled to bid?
We initially tendered for a combined Discovery and Alpha Phase. Following this procurement the Alpha assessment was not passed, therefore we are now re-tendering for a combined completion of alpha and beta phase in line with the Public Contracting Regulations and Digital Outcomes and Specialist buying process.
Yes – the incumbent is entitled to bid like any other supplier on Digital Outcomes and Specialists Framework/Digital Market Place.