This opportunity is closed for applications

The deadline was Thursday 9 September 2021
Department of Health and Social Care - NHS Test & Trace

NHS T&T seek a supplier to work on research samples based on user needs

2 Incomplete applications

1 SME, 1 large

6 Completed applications

6 SME, 0 large

Important dates

Published
Thursday 26 August 2021
Deadline for asking questions
Thursday 2 September 2021 at 11:59pm GMT
Closing date for applications
Thursday 9 September 2021 at 11:59pm GMT

Overview

Summary of the work
T&T needs participants to take part in a broad range of user research activities. Our programme is not a smooth release, but will go up and down in volume, and we anticipate research volume will increase over time as we transition to UKHSA.
Location
London
Research dates
Budget approved to end FY 21-22 - contract max 24 months to Sept'23
Organisation the work is for
Department of Health and Social Care - NHS Test & Trace
Budget range
We have a budget envelope initially approved to end FY21-22 of circa £1.04m however this is not committed spend and may not all be commissioned within the financial year. The maximum contract value is £1.9m. The contract will run for either 24 months or until the max value is consumed.

About the work

Early market engagement
not applicable

About the research

Description of your participants
The users who take part in our research are usually members of the public, but sometimes we may look for people who work for certain types of businesses or organisations. Participants will be invited to take part in a broad range of research activities, including one-to-one interviews, usability sessions, co-creation sessions and focus groups both online and in-person (when conditions allow). We also run diary studies, online communities, surveys, and other user research tasks such as card sorting exercises. "The below recruitment requirements may not always be relevant depending on the context/project, but broadly speaking we will be asking our recruitment suppliers to recruit against the following criteria:

Examples could be:
Recruiting against multiple characteristics, combination of which would include the following factors:
*Bottom 30% IMD to capture those in the lowest deprivation quartiles
*High Risk Occupation
*Bangladeshi, Pakistani, Indian, Black or mixed backgrounds
*People with low literacy and low / no English
*People who use specialist access tools
*People with cognitive disabilities & impairments (autism, dyspraxia, dyslexia, ADHD etc.)
*People with disability & impairment (physical, visual, speech, hearing, cognitive / learning etc.)
*People from hidden populations (Gypsy, Traveller Roma, Homeless, migrant workers)
Assisted digital and accessibility requirements
Research plan
Research location
there is no specific location, the research is primarily to engage participants to take part in a broad range of research activity, the successful suppliers will be expected to deliver key priority user groups for inclusive research, as well as general members of the public.
Access restrictions at location
no known restrictions at present
Number of research rounds
"A SoW will be provided to identify the number of participants needed and the time period required
Number of participants a round
to be confirmed
How often research will happen
The frequency of research rounds (and numbers of participants per round) will fluctuate with the demand for user research within the department. We are looking for suppliers that we can work in partnership with and who can be responsive in supply of participants as demand becomes clearer.
Evening or weekend research
  • Weekday evenings
  • Weekends

Additional information

Additional terms and conditions
Please note we will provide more details of the exact requirement at stage 2 of this competition. The successful supplier will have to agree to sign up to call off agreement and confirm they have the capacity to do the work.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Recruiting participants from Bottom 30% IMD to capture those in the lowest deprivation quartiles
  • Recruiting participants who are in occupations at high risk of contracting COVID-19 (e.g. social care, taxi drivers, hospitality, retail, security workers)
  • Recruiting participants from Bangladeshi, Pakistani, Indian, Black or mixed backgrounds
  • Recruiting participants who demonstrate low levels of digital/online skills
  • Recruiting participants who require the use of specialist access tools
  • Recruiting participants with mild disability & impairment (physical, visual, speech, hearing, cognitively diverse / learning
  • Recruiting participants with mild access needs/impairments (physical, visual, speech, hearing, cognitively diverse / learning)
  • Recruiting participants with English as a second language and/or low English
  • Recruiting participants with low health literacy
  • It is essential that you can recruit against inclusive and multiple criteria.
Nice-to-have skills and experience
  • Recruiting participants from other ethnic minority groups and religious communities
  • Recruiting participants who are disproportionally affected in specific areas with high rates of Covid-19
  • Recruiting in urban, suburban and rural areas
  • Recruiting people from hidden populations (Gypsy, Traveller Roma, Homeless, migrant workers)
  • Recruiting participants with severe access needs/impairments (physical, visual, speech, hearing, cognitively diverse / learning)
  • Recruiting participants with no English
  • Recruiting participants with moderate to severe access needs
  • Recruited according to Covid-19 vaccination status
  • Recruiting participants from multiple occupancy housing, supported accommodation, multigenerational households.
  • Recruiting participants for research to take place in a participant's home or place of work (particularly for those with access or assisted needs)

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
4
Proposal criteria
  • Availability - approach & ability to recruit participants from the key groups
  • Technical - suppliers skill's, expertise and methodologies
  • Willingness to sign contract with minimal change to terms and conditions
  • Capacity to meet all requirements within time-line shown
  • Capped project cost based on scenario(s) described and incentive handling fees
  • Detailed proposal in response to scenario(s) described
Additional assessment methods
  • Case study
  • Interview
Evaluation weighting

Technical competence

25%

Availability

50%

Price

25%

Questions asked by suppliers

1. Can you advise on what indices of deprivation would be focused on, any specific index?
We’d be looking for participants to be recruited from areas identified 1-3 using the overall Index of Multiple Deprivation. Specific indices of interest may include income, employment, education, health and postcode/region as risk factors.
2. Can they provide further clarity on the need for people who work for certain types of businesses or organisations, does this relate to just those in high risk occupations or would it include positions outside of high risk?
Participant recruitment needs could cover those in high risk occupation as well as those in positions outside of high risk, and this would depend on the specific project brief.