Awarded to Deltascheme

Start date: Wednesday 20 October 2021
Value: £133,600
Company size: SME
Competition and Markets Authority

CMA Public Gateway and other Digital Services

3 Incomplete applications

2 SME, 1 large

3 Completed applications

2 SME, 1 large

Important dates

Published
Tuesday 24 August 2021
Deadline for asking questions
Tuesday 31 August 2021 at 11:59pm GMT
Closing date for applications
Tuesday 7 September 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
The Competition and Markets Authority requires development and testing services.

To develop the CMA Public Gateway (CPG) and Report a Whistleblower (RAW) projects, separate digital reporting services to be hosted on GOV.UK.
The supplier is to simultaneously deliver the CPG and RAW projects by April 2022 and December 2021, respectively.
Latest start date
Friday 8 October 2021
Expected contract length
2 Years
Location
London
Organisation the work is for
Competition and Markets Authority
Budget range
£148-150K

About the work

Why the work is being done
The CMA are seeking to enhance the General Enquiries (GE) service by providing members of the public with an additional communication channel when reporting competition and consumer issues.
Problem to be solved
CMA Public Gateway

CMA is assisting the general public (Enquirer) with consumer and competition issues (General Enquiries) and to gather intelligence about these issues to inform their pipeline.
CMA implemented a Customer Relations Management (CRM Dynamics 365) solution as the enquiries management system for the GE in February 2021.
With completion of the CRM project and increase in enquiries relating to the pandemic settling into a sustained increase in general contact levels, we need to establish a single, digital reporting service that enquirers can use to report all issues to the CMA, not just relating to the pandemic.

Make a whistleblower report

The Specialist Intelligence Unit (SIU) has had senior steer that the CMA should be looking to provide a dedicated contact route for whistleblowers. This is because of the additional sensitivities associated with reporting on one’s own employer, and partly because the CMA is a ‘prescribed person’ which gives it additional responsibilities towards whistleblowers – the CMA should be alerting complainants to the protections that they are entitled to under employment law and giving them some sort of steer on whether we can take their case forward.

Other Works

Inclusive will be scope for other related CMA activities.
Who the users are and what they need to do
We have so far identified a number of users, and undertaken preliminary research as part of this project, and our previous COVID-19 reporting form project - the identification of these unmet user needs is a key reason for these new projects.
This is early research and will need validation and exploration as part of the user research in both the public gateway and whistleblowing projects. We are aware that additional needs and users will need to be identified as part of any discovery work.

CMA Public Gateway:

The main users of the digital reporting service are:

• Individual members of the public and business representatives who have a consumer related issue they are trying to find a resolution.

• CMA Frontline Delivery staff need to able to interrogate information, analyse and make an informed decision

Make a Whistleblower Report:

The main users of the digital reporting service are:

• Employees of organisations who to wish to pass on information to the CMA concerning wrongdoing

• CMA Specialist Intelligence Unit need to review and report (Department for Business, Energy & Industrial Strategy BEIS) on the enquiry data received by the whistleblower.
Early market engagement
Any work that’s already been done
CMA Public Gateway

• Conducted workshops with internal users (Frontline Delivery Teams) to help us understand the business needs

• User research undertaken as part of the COVID-19 reporting project identified a number of needs that this service is now seeking to meet. This included interviews with MOPs and business representatives.

Make a whistleblower report

• The new reporting service will seek to address user needs/pain points identified in the User Research workshops carried out with Protect UK and our Behavioral Analysis team

• Workshops with internal users have helped us understand what our internal users need
Existing team
For both projects, the Supplier will be working with a team that currently consists of:
A Product Owner, Project Manager, Business Analyst, Technical Lead, Senior Directors, CMA Web Publishing Team, and End User representatives from key business areas. In addition, by the time the appointed supplier starts the team will have been supplemented by a user researcher supplied by other 3rd parties.
Current phase
Discovery

Work setup

Address where the work will take place
Due to the COVID-19 pandemic the project team and OIM staff are currently working remotely with meetings taking place via Microsoft Teams. Any supplier resources must also be able to work remotely.
From September 2021 it is expected that the project team and OIM staff will spend at least three days a week at the CMA’s offices at The Cabot, 25 Cabot Square, London, E14 4QZ. From that point supplier resources may also be co-located onsite.
Working arrangements
Client-side delivery and engagement with the Supplier will be provided by the CMA Project Manager who will provide the Supplier interface to key stakeholders within the CMA, BEIS and GDS.
Security clearance
BPSS check completed by contract start date.

Additional information

Additional terms and conditions
All expenses must be pre-agreed and must comply with the CMA Travel and Subsistence Policy.

All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

* The 3 Shortlisted Suppliers will be required to complete a GDPR/Data handling questionnaire prior to the 2nd phase of evaluation, as part of their proposal. This will be provided at notification stage.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable and recent (within the last 2 years) experience of building services to meet the Government’s Service Standard (GDS) (3.5%).
  • Demonstrable and recent (within the last 2 years) experience of delivering digital solutions that meet Level AA of Web Content Accessibility Guidelines (WCAG) 2.1 (3.5%)
  • Demonstrable and recent (within the last 2 years) experience of designing services that meet both user needs and business objectives (3.5%).
  • Demonstrable and recent (within the last 2 years) experience of applying relevant user-centred design methodologies across all phases of development (3.5%)
  • Producing both end user manual and technical configuration documentation to support business continuity (3.5%).
  • Provide Examples of delivering bespoke HTML forms using Ruby on Rails, docker containers, SQL, .NET, C#, visual studio, Azure, SharePoint online, Microsoft Dynamics 365, Nintex, and Power Apps (3.5%).
  • Examples where supplier has provided development resources that have worked with UX & Test resources from other suppliers and delivered solutions with data capture and workflow components (7%).
  • Give examples where the Supplier has worked on projects simultaneously using agile methodologies to successfully deliver different outputs (3.5%).
  • Provide examples where the Supplier has provided development resources that have integrated with the client’s project team (3.5%).
  • Fully evidence comprehensive and detailed capped time/materials pricing and methodology for all resource/roles rates, materials and expenses, both off and on-rate card, and how it provides value for money. (7%)
  • It is a requirement, if applicable that the Potential Provider is required to assist the Authority in determining their Employment Status for Tax in accordance with the HMRC IR35 regulation.
  • The authority advises it will not be able to take forward Suppliers falling within the scope of IR35 for these services.
Nice-to-have skills and experience
  • Provide examples where the Supplier has provided development resources that have worked with UX and test resources from other suppliers
  • Give examples where the Supplier has worked on projects that have delivered solutions with data capture and workflow components

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
3
Proposal criteria
  • Understanding of the requirement – Please provide examples showing your understanding of the goals and deliverables required (3.5%).
  • Approach and methodology – Please provide examples that demonstrate a strong understanding of agile and core principles and how these were applied to successfully deliver development projects (3.5%).
  • Understanding of CMA technologies, how supplier will ensure that the solution will be developed in-line with current CMA technology stack outlined in Annex B reusing existing technologies where appropriate (10.5%)
  • Fully evidence comprehensive and detailed capped time/materials pricing and methodology for all resource/roles rates, materials and expenses, both off and on-rate card, and how it provides value for money. (7%)
Cultural fit criteria
  • Have a culture of sharing and learning (3.5%)
  • Be transparent and collaborative when making decisions (3.5%)
  • Be comfortable challenging non-technical and technical decisions where they see value in an alternative approach (3.5)
Payment approach
Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence

65%

Cultural fit

5%

Price

30%

Questions asked by suppliers

1. In reference to this question...

“Provide Examples of delivering bespoke HTML forms using Ruby on Rails, docker containers, SQL,.NET, C#, visual studio, Azure, SharePoint online, Microsoft Dynamics 365, Nintex, and Power Apps”

You are asking suppliers to respond with multiple examples of 11 separate skills, can you advise on what you expect an answer to look like / contain? (with a 100 word limit)
We are not necessarily asking for 11 examples, see the sample answer on how you can demonstrate how the relevant technologies are integrated based on your previous experiences:

XXX propose to design, build and deploy web applications based on .Net core, HTML5, CSS3, JavaScript technologies, integrating with M365/SharePoint Online as appropriate.
We will leverage our proven Digital Services Framework (DSF) accelerator, the GOV.UK Design System, and GOV.UK Notify / GOV.UK Pay as required. Solutions can be hosted on GOV.UK PaaS, CMA Azure tenancy.
In order to be linked from GOV.UK the service must pass assessment against the GDS Service Standard
2. Is experience of building bespoke HTML forms in Ruby on Rails and Nintex essential to being successful on this opportunity?
HTML Forms are essential, Ruby-on-Rails is up and coming and the new government tech direction, adhering to it will enable a successful tender. Knowledge in Nintex would be deemed as nice to have.
3. Will the 3rd party user researcher be conducting service design?
Yes they will, however, we expect this to be a collaborative activity which would ensure all the relevant stakeholders and project team are partaking.
4. Will there be testers and UX provided by 3rd parties as these are not listed in the existing team, however the essential requirement “Examples where supplier has provided development resources that have worked with UX & Test resources from other suppliers and delivered solutions with data capture and workflow components (7%)” implies that they will be? If so, what is the scope of the services provided by these 3rd parties?
A UX resource will be allocated, as mentioned previously they will collaborate with the supplier and project team. It would be beneficial if the supplier is able to provide testing resources. If this cannot be met, we can possibly look to secure this service from another 3rd party.
5. The proposal criteria mentions an Annex B, please can this be provided? I believe this is attached in the email provided.
This is a two-stage process, suppliers at this stage must provide a response to the Essential skills and experience requirements. After the evaluation at this stage the three suppliers which are taken forward will receive Annex B.
6. How do you want suppliers to response to the last three essential skills and experience questions, as they don’t lend themselves to DOS 100 answers?
Like the sample answer that was provided in question 1, the supplier should seek to bring in their relevant experiences to demonstrate the essential criteria within the 100 word limit.
7. Can you please clarify how the £150k budget range has been calculated? Assuming you are procuring a supplier to develop two services, from discovery to beta, over a potential 2-year contract, we would expect the budget to be much higher.
This was calculated on the simplicity of the anticipated solution, and the cost forecasting was based on the number of days/potential resources used on another similar project that was carried out recently.
8. Have CMA decided upon using Ruby on Rails and Docker containers as part of the tech stack to deliver the solutions?
Yes we will be using this technology going forward.
9. Does the CMA envisage that the same team members will be working on simultaneously on the solutions?
Ideally yes, but if there is a pool of resources and communication is maintained, this should not be a problem. If there is flexibility for the supplier to have the same team members working simultaneously on the projects without this impacting delivery dates then this approach is welcomed.
10. Is the CMA Project Manager going to manage the day-to-day work of the development team supplied by the Provider?
The CMA PM will work with the development team to agree and monitor the deliverables for each sprint. However, it is expected that the supplier will QA the work of the development team and sense the project is delivered to time and meets its overall objectives.
11. What is the nature of the anticipated integration between the Public Gateway solution and Dynamics 365?
Direct Microsoft connection
12. Is the technical configuration documentation aimed at enabling CMA’s Applications Team to support the solution inhouse on an ongoing basis?
Yes.