This opportunity is closed for applications

The deadline was Tuesday 27 December 2016
Ministry of Defence, Defence Business Services

User Researcher MOD Military Service Records

0 Incomplete applications

4 Completed applications

4 SME, 0 large

Important dates

Tuesday 13 December 2016
Deadline for asking questions
Tuesday 20 December 2016 at 11:59pm GMT
Closing date for applications
Tuesday 27 December 2016 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
DBS is tasked to improve the provision of historical military service records via the website.
You are required to; identify users and potential users in the public domain (including assisted digital), engage all types of users; develop and exploit user stories, test prototypes with users and coach the team.
Latest start date
Expected contract length
20 days plus optional additional 10 days.
South West England
Organisation the work is for
Ministry of Defence, Defence Business Services
Maximum day rate
Up to £450 per day.

About the work

Early market engagement
Who the specialist will work with
The MOD agile project team including the Service Manager, Product Manager, Delivery Manager, User Researcher
What the specialist will work on
The current process is complex, confusing, and completely paper-based with forms available to download via website and then posted to the relevant records disclosure branches. Through rationalisation and digitisation of the Service Records application forms, DBS have an opportunity to improve this citizen facing service, with assistance of an experienced user researcher to take the lead in engaging public users in user story development and identifying options to meet assisted digital service needs.

Work setup

Address where the work will take place
It is expected that the majority of the time will be spent in Bristol, at MOD DBS Abbey Wood North but there may be some travel to other MOD sites such as London to engage with users.
Working arrangements
The specialist is expected to work a 5 day week to work alongside the project team. This may include some evening work to conduct user interviews. Travel costs will be reimbursed in accordance with MoD civilian travel and subsistence policy. No homeworking is permitted.
Security clearance
SC level is required prior to taking up post.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of working on GDS compliant digital projects.
  • Experience of identifying users of specific, niche services in the public domain (particularly those similar to the military service records service) and securing their participation in user research.
  • Experience of delivering outputs in line with GDS standards and assessment process.
  • Experience of drafting discussion guides and assisting in organisation of venues for research / testing prototypes
  • Experience of effective engagement with current and potential users, including assisted digital, to conduct user research.
  • Experience of validating and where necessary updating user needs and user stories that feed into prototype development and influence product direction.
  • Experience of planning, designing and conducting usability testing of prototypes
  • Excellent written and verbal communication skills
Nice-to-have skills and experience

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Works as a team with our organisation and other suppliers.
  • Work in a collaborative and transparent manner.
  • Share knowledge and experience with other team members.
  • Can work with individuals with low technical expertise.
Assessment methods
Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. When will the sift take place?
The sift will take place w/c 09th January 2017.
2. How will suppliers be evaluated?
Written Proposal, Work History and Presentation.