This opportunity is closed for applications

The deadline was Wednesday 28 December 2016
Office for National Statistics

PU-17/0317 - Performance Management - User research

0 Incomplete applications

19 Completed applications

16 SME, 3 large

Important dates

Wednesday 14 December 2016
Deadline for asking questions
Wednesday 21 December 2016 at 11:59pm GMT
Closing date for applications
Wednesday 28 December 2016 at 11:59pm GMT


Summary of the work
ONS would expect the supplier to produce evidence-based recommendations as to how to shape the people growth approach as well as highlights of research outcomes that illustrate the user needs discovered in the research.
Latest start date
Expected contract length
Latest completion date of 17/03/2017
Organisation the work is for
Office for National Statistics
Budget range

About the work

Why the work is being done
ONS needs to understand the drivers, motivation and changes in behaviors of people. To understand what encourages and motivates them to deliver their optimum, how best to develop the new skills and capabilities that ONS needs and how they want an approach to be facilitated and recognised by their managers and leaders. This will allow ONS to set the direction and shape the approach to people growth, development and recognition.
Problem to be solved
Our current approach to performance, development and recognition is not getting the best out of our people and supporting the cultural transformation that ONS needs. Current processes are viewed negatively, are time consuming, and do not focus on the development of individual users to be their best. This is our opportunity to develop a new modern approach that is driven by user and organisational needs.
Who the users are and what they need to do
We have approximately 3,500 users who use current systems in a variety of ways (staff, managers, leaders). Users are spread across a number of distinct business areas who operate in very different ways to deliver. The majority are office based across three sites however some (nearly 1,000) are based solely in the field.
We need our users to engage with, own and value their future development and performance to enable the cultural change needed to support transformation.
Early market engagement
Any work that’s already been done
Initial discovery has included feedback from pay and reward open sessions with staff and at senior leaders meetings.
Existing team
The Develop and Perform core team sit within the People & Capability Division and consists of 5 permanent members. The supplier may also interact with members of the Pay & Reward team who are responsible for any supporting recognition schemes.
Current phase

Work setup

Address where the work will take place
ONS Newport
Working arrangements
Weekly knowledge sharing with lead researcher
Security clearance
Baseline Personal Security Standard

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Detailed knowledge and practical experience of planning and delivering a wide range of research methodologies; most specifically workshops, focus groups and one to one depth interviewing - 6
  • Strong analytical skills in order to translate research findings into actionable insight and recommendations. - 6
  • Experience in secondary research methods such as desk research and trend research in order to understand the business context - 5
  • Skilled in report writing and presenting research findings and recommendations to senior decision makers - 4
  • Ability to work under pressure and to strict deadlines - 3
  • Ability to build rapport and build relationships with a wide range of user types and stakeholders - 2
  • Strong communication skills - 2
Nice-to-have skills and experience
Experience of working in other government departments - 2

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach to identifying a representative share of users - 8
  • Research techniques to be used - 8
  • Approach to weekly evidence based feedback to ONS - 8
  • How you will deliver within the specified time-frames and manage the risks associated with this - 8
  • How your approach meets your organisation’s goal - 8
Cultural fit criteria
  • Share knowledge and experience with other team members - 5
  • Work collaboratively within our organisation - 5
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Reference
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Do you have a budget in mind for the project and has this been signed off?
We don't have a set budget for the work.
Yes the work has been approved and signed off through our normal internal channels.
2. Do you have a set budget for the work?
We don't have a set budget for the work.
3. What do you mean by "How your approach meets your organisation’s goal" in the proposal criteria?
Suppliers will need to demonstrate how their approach meets our organisational goal as outlined in the 'About the work' section. Our overall goal is to understand the drivers, motivation and changes in behaviors of our people to better enable us to set the direction and shape the approach to people growth, development and recognition.