Department of Health and Social Care - NHS Test and Trace

NHS Test & Trace - CIO Trace Digital and Technology Portfolio Client Side Delivery Partner

23 Incomplete applications

11 SME, 12 large

5 Completed applications

5 SME, 0 large

Important dates

Published
Tuesday 20 July 2021
Deadline for asking questions
Tuesday 27 July 2021 at 11:59pm GMT
Closing date for applications
Tuesday 3 August 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
NHS Test & Trace seek a client-side partner that will work alongside the leadership of the Trace Digital and Technology team, within the NHS Test & Trace CIO function and support them in leading, designing and delivering digital and technology capability.
Latest start date
Monday 13 September 2021
Expected contract length
12 months, with an optional extension of up to 12 months (if required).
Location
No specific location, for example they can work remotely
Organisation the work is for
Department of Health and Social Care - NHS Test and Trace
Budget range
The budget range is between £3.5-£4.5m for initial contact term, with full contract value expected circa £8m. Day rates for each role will be required and outlined at the ITT phase. Statements of Work (SoW) will be agreed periodically with the supplier on a fixed/capped T&M basis. The initial SoW will be agreed on contract award. Individual SoW will then be agreed periodically, subject to satisfactory performance of the supplier and DHSC needs. The intention of this contract is the provision of a service with defined outcomes where the supplier is responsible for deliverables, risk, and provision of a service.

About the work

Why the work is being done
The CIO Trace digital and technology portfolio is the team responsible for the delivery of the digital needs of the Trace operational business and wider T&T Services (including International arrivals). It works with colleagues from across T&T to define their requirements, design appropriate solutions and deliver them quickly and effectively.
Problem to be solved
DHSC NHS Test & Trace/UK HSA seek a client-side partner that will work alongside the leadership of the Trace Digital and Technology team, within the NHS Test & Trace CIO function and support them in leading, designing and delivering digital and technology capability.

The CIO Trace Digital Delivery have a circa 300 strong supplier personnel delivering core digital services on a daily and weekly basis. 

This engagement will require flexibility as the services and team evolve and transform as part of the core digital delivery capability of UK HSA when it comes in to effect from 1st October 2021.
Who the users are and what they need to do
The Trace Digital and Technology Portfolio serves a vast number of different user types. Broadly these can be described as :-
- The users of Test and Trace services & the general public - who need easy and convenient access to services.
- Those providing tracing services, guidance and support at local, regional and national levels - who need to be empowered and enabled to deliver excellent service to the public.
- Those designing policy and service, including public health - who need fast access to data and insights and short feedback loops so they can target and tailor to increase effectiveness.
- Development and engineering teams.
Early market engagement
Any work that’s already been done
Services have been live from the outset of Test & Trace.

This is a new client side capability we are seeking to introduce.
Existing team
You will work with existing teams/people in NHS Test and Trace, Department for Health and Social Care, Public Health England and NHS Digital from a range of Digital, Data and Technology professions as well as colleagues from policy, finance, commercial and legal. You will work closely with our Customer function and those in service operations.

The successful supplier will be expected to collaborate and work with suppliers who are providing capabilities as part of a team - The CIO Trace Digital Delivery have a circa 300 strong supplier personnel delivering core digital services on a daily and weekly basis.
Current phase
Live

Work setup

Address where the work will take place
United Kingdom only - London/Leeds base but largely remote working whilst Covid conditions are in place.
Working arrangements
The supplier should assume a level of on-site (in our London and Leeds Offices) working for all individuals however this will not be full time 5 days per week. Once restrictions are lifted, the supplier may be required to collaboratively work on-site to allow sufficient stakeholder engagement and support to be provided).
Security clearance
Provider personnel must comply with HMG Baseline Personnel Security Standard (BPSS) as a minimum. CTC or SC clearance may be required in some instances.

Additional information

Additional terms and conditions
The contract will be based on SOW with no minimum value or volume commitment. Any other expenses must be pre-agreed by the Authority and paid accordingly to DHSC Expenses Policy.

Bidders should note that the Authority will be launching a procurement week Commencing 19 July 2021 under the Technology Services 3 (TS3) framework Titled as 'Test and Trace Delivery partners for Trace, Contain & RTTS portfolio' (Reference: TTWP1127-CCZN21A62). In the event that a Bidder is awarded and enters into a contract with the Authority under the TS3 Procurement then at that stage such Bidder will be excluded from this Competition.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate evidence which represents your proven track record within client-side support role for end to end delivery of complex portfolio of product based agile digital projects at pace and scale.
  • Provide strong evidence of delivering and supporting large-scale and complex digital programmes aligned to GDS service standards in central government departments, or similarly complex organisations, with multiple stakeholders.
  • Demonstrate experience of working and leading teams made up of an eco-system of civil servants, contractors, and suppliers within a complex environment.
  • Demonstrate expertise in agile delivery and experience of enabling digital transformation at pace, consistently improving pace and quality.
  • Demonstrate experience in contributing to all aspects of programme and product leadership and supplier management, including vision, strategy, delivery plan and implementation.
  • Demonstrate experience of working as an experienced, emotionally intelligent, self-organised team having the ability to work on their own initiative and without constant direction.
  • Demonstrate recent experience of designing and governing CI/CD pipelines and the building of a culture of continuous delivery and improvement, ensuring that data is regularly analysed, maintained and improved.
  • Demonstrate experience of architectural (business aligned to technology) skills including the planning and delivering application releases in terms of defined benefits and associated product management.
  • Demonstrate experience of producing and contributing to high quality documentation, including, but not limited to governance stage papers, architectural designs, integration/capability roadmaps and presentations + briefings.
Nice-to-have skills and experience
  • Ability to think creatively and articulate innovative ideas to solve complex problems.
  • Proven ability to work collaboratively at pace within a high profile pressurised delivery environment.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
4
Proposal criteria
  • Case studies
  • Delivery approach & methodology
  • Approach to holding teams and suppliers to account for outcomes
  • Onboarding and Implementation Plan milestones, management reports and KPIs
  • Team structure, role by role competency
  • Risk mitigation strategy
  • Value for Money – value proposition
Cultural fit criteria
  • Work transparently, collaboratively as one team with our organisation and other suppliers, providing evidence of integration with an existing team, while taking ownership of problems and resolving issues
  • Ability to provide knowledge-transfer and share best practice, with a clear demonstration of how knowledge transfer is achieved iteratively throughout the duration of the contract
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

1. Could the Authority please share the procurement timelines? including ITT, presentation, outcome.
Please note that the dates are indicative and further updates will be provided in the RFP. Estimated dates are as follows:

Issue RFP to shortlisted bidders - 9 August
Presentations - 27 Aug - 30 Aug
Award notifications - 10 Sept
2. Could the Authority confirm, whether ‘Test and Trace Delivery partners for Trace, Contain & RTTS portfolio’ (Reference: TTWP1127-CCZN21A62).” is:
1. out for procurement;
2. How can we apply?; and
3. Which TS3 framework lots does it fall under?
1. The ITT will be issued by early next week subject to DHSC approvals process.
2. CCS e-sourcing tool
3. Across Lots 2, 3b, 3c, 3D of TS3
3. The listing states – commencing 19 July 2021 under the Technology Services 3 (TS3) framework Titled as ‘Test and Trace Delivery partners for Trace, Contain & RTTS portfolio’ (Reference: TTWP1127-CCZN21A62).
As a supplier on TS3 – Can you advise how we can this procurement and compete.
The ITT will be issued via CCS e-sourcing tool to suppliers across Lots 2, 3b, 3c, 3D of TS3
4. There is a need to deliver architectural technical documentation, business and process designs. Is there a need to actually design, deliver or implement technology (software) and if so, is there a particular technology required eg AWS, Azure etc
There is a need to design but not build, the supplier will be managing the delivery and implementation.
5. We understand that the work packages will be scoped and commissioned in a due course of the project. What scope do you envisage the initial work packages will cover?
The initial work packages will cover:
a) Reviewing and ensuring governance, structure, backlogs and ways of working optimised.
b) Support on-boarding of new delivery partners.
c) Support shaping new delivery partner statements of work.
6. Can you please confirm the scope of supplier management, what element would it include?
This will include shaping, managing and overseeing delivery from our new delivery partners.
The initial work packages will cover:
a) Reviewing and ensuring governance, structure, backlogs and ways of working optimised.
b) Support on-boarding of new delivery partners
c) Support shaping new delivery partner statements of work.

The deadline for asking questions about this opportunity was Tuesday 27 July 2021.