This opportunity is closed for applications

The deadline was Wednesday 28 July 2021
Driver and Vehicle Licensing Agency (DVLA)

Provision of Software Engineering Services – PS/21/99

7 Incomplete applications

6 SME, 1 large

20 Completed applications

11 SME, 9 large

Important dates

Published
Wednesday 14 July 2021
Deadline for asking questions
Wednesday 21 July 2021 at 11:59pm GMT
Closing date for applications
Wednesday 28 July 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
DVLA requires a supplier to provide a supply of highly skilled engineering developers/support resource to aid in the design, development, and support of the department’s ambitious IT Transformation programme.

The programme broadly looks to re-architect and re-engineer all IT systems onto new, open-source, cloud-hosted commodity IT platforms.
Latest start date
Friday 29 October 2021
Expected contract length
2 year contract (with no option to extend).
Location
Wales
Organisation the work is for
Driver and Vehicle Licensing Agency (DVLA)
Budget range
Estimated contract value of £7.0 million.

The total value of all Statements of Work commissioned under the proposed call-off agreement will not exceed £7.0 million.

About the work

Why the work is being done
DVLA is building new services and moving away from its legacy technology onto new, cloud-based platforms utilising modern technologies like containers and serverless and is seeking a supplier to provide expertise and specialism to boost capacity and enhance capability in order to meet the outcomes of this requirement.

We require a supplier who is able to help us to uplift our internal capability with a range of skills, whilst providing a short-term uplift in capacity to assist in the delivery of a number of technical deliverables.

DVLA will take the lead responsibility for delivery of programmes. The supplier will work as part of DVLA blended teams (work will be agreed via individual Statements of Work (SOWs)). We are therefore looking for a supplier who will be able to provide these capabilities in one contract. This service provision needs to be able to provide technically skilled, experienced resource to deliver the technical solutions to meet DVLAs ambitious IT transformation programme.
Problem to be solved
DVLA requires a supplier to provide a flexible delivery of highly-skilled Engineering developers/support services to aid in the design, development, and support of transformation solutions, working closely with our Development Teams and be able to solve complex problems, via a call-off agreement to:

• Deliver migration of legacy services to cloud-based environments;
• Develop new internal and external facing services;
• Support DVLAs digital strategy by creating online services and digital channels to improve overall customer service.

Capability provided under SOWs will need to work closely with the current DVLA product teams.
The supplier will also be required to support the components developed under the transformation programme of work. This would cover 4th line support (primarily investigation and code changes) in-
hours (between 9am and 6pm Monday to Friday) with potential for out-of-hours

Deliverables must be in line with DVLA solutions. The appointed supplier shall have the ability to deliver a mix of engineering services in line with outcome based deliverables, as set out in the individual Statements of Work as well as having the ability to interact and give guidance on best practice and react to technical challenges.

DVLA is responsible for the overall business requirements and solution architecture.
Who the users are and what they need to do
DVLA Business transformation projects, Information Assurance Group, Cyber Security, existing business areas (e.g. Human Resources, Finance, Estates), General Public, Other government departments.

Mixture of internal and external facing systems: Internal – transactional processing, data sharing, reporting and MI. External – Public facing applications and enquiries
Early market engagement
There has been no early market engagement.
Any work that’s already been done
The transformation programme has delivered successful outcomes as part of its first phase. Phase two will continue to change how our customers, people and stakeholders will interact with our services. The programme’s guiding principles are to deliver customer and business value early and whilst the programme will leverage legacy IT to support early realisation of benefits, its goal is to move away from reliance on legacy technology.

Over the next 3-year strategic plan(2021-24) DVLA will continue to drive change with a customer-centric focus in the way we deliver services that allow for a more personalised customer experience and seamless journeys.
Existing team
DVLA has in place a number of digital development teams working on a range of different projects and business as usual activities using Agile methodology.

The existing Product teams in DVLA includes Technical Product Managers, Agile Delivery Managers, Delivery Managers, Business Analysts, Software Engineers, Infrastructure Engineers and Testers, Cloud Engineers, Platform Engineers and Solution Architects. The product teams are blended squads who work closely with business Service Designers and UX / UI.

A typical DVLA squad consists of Software Engineers, Architect, an Agile Delivery Manager, Product Owner, SDET and Technical Product Manager.

There is a current incumbent Supplier.
Current phase
Not applicable

Work setup

Address where the work will take place
The work will take place in DVLA offices in Swansea (DVLA, Morriston, Swansea & DVLA, RLDC, Swansea), however in light of the current COVID-19 outbreak and in line with Government guidance in relation to the COVID-19 pandemic, supplier resource will work remotely (within the UK). At the point where ‘working from home’ restrictions are lifted the supplier resource could be required to work onsite at the DVLA’s Swansea offices.

This will be agreed within further Statement of Work iterations.
Working arrangements
Full Time, 5 days a week

The charging mechanism in place for the Call-Off Contract and any agreed Statements of Work will be Time & Materials. Suppliers shall provide transparency to the Buyer on the rates paid to resources & any third parties in the supply-chain on request. Where applicable, expenses shall be submitted in line with the Buyers Standard T&S policy and agreed in advance.

Statements of Work will be issued to define the deliverables. The supplier’s team will need to work effectively with existing and future teams (both civil servants & other suppliers).
Security clearance
DBS - BPSS with Basic Disclosure(issued by Disclosure&Barring Service)

SC may be required for further work but will be sponsored by DVLA if needed. All resource will be required to achieve three months residency in the UK in addition to BPSS prior to working with or on behalf of DVLA.

Additional information

Additional terms and conditions
Suppliers must be able to provide resources within a 2-week notice period with the necessary skills to minimise impact on delivery.

We have determined that this procurement represents a supply of resource – therefore the off-payroll rules will apply (workers will be assessed as ‘inside IR35’ where appropriate).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Criteria set for the Essential and Nice to Have Skills and Experience will be weighted at 20% of the overall 60% technical competence weighting.
  • Provide demonstrable evidence and experience of supplying an Engineering squad based service to an enterprise sized environment and multi-vendor landscape, supported by delivery examples.
  • Provide demonstrable evidence and experience of working in a successful agile delivery environment, including through blended customer / supplier implementations.
  • Provide demonstrable evidence and experience of delivering projects using modern delivery concepts such as Continuous Integration/Continuous Delivery pipelines.
  • Provide demonstrable evidence and experience of construction and delivery of enterprise scale integration solutions using serverless and java technologies.
  • Provide demonstrable evidence and experience of supplying a squad based engineering service able to enforce best practice delivery and support processes in line with DVLA’s own coding standards.
  • Provide demonstrable evidence and experience delivering on a public cloud, including AWS and Microsoft Azure/365.
  • Provide demonstrable evidence and experience of delivering into AWS (Amazon Web Services) with a particular focus on API Gateway, Cognito, Lamdba, S3, Dynamo & other Serverless technologies.
Nice-to-have skills and experience
  • Provide demonstrable evidence and experience delivering solutions using Java, REST API, OpenAPI specs.
  • Provide demonstrable evidence and experience of test automation using Ruby and Cucumber.
  • Provide demonstrable evidence and experience of OAuth 2 security
  • Provide demonstrable evidence and experience of Atlassian toolset (with a focus on JIRA, bitbucket) and Git.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
10
Proposal criteria
  • Criteria set for the proposal elements will be weighted at 40% of the overall 60% technical competence weighting.
  • Describe how you will ensure that DVLA is supplied with high-quality and appropriately skilled resources and how you can commit to meet DVLA's continuous need for Development and engineering squads.
  • Describe your overall Engineering Approach along with Delivery and support Methodology and how this can be utilised to support DVLA’s objectives.
  • Explain your method for attracting/recruiting/retaining/replacing high quality, appropriately skilled resources in line with the 2-week notice and what internal processes you’ll undertake to ensure they match our requirements.
  • Provide three client focused examples where your organisation has provided the desired service capability, including evidence of integrating into and improve client culture and capability.
Cultural fit criteria
  • Criteria set for the Cultural Fit (including Social Value) elements will be weighted at 20%.
  • Cultural Fit - Provide demonstrable evidence of a clear process for transferring knowledge to permanent staff within a client organisation.
  • Cultural Fit - Provide demonstrable evidence of being able to work as part of an integrated, effective, and efficient delivery team, integrating into, and improving client culture and capability.
  • Social Value - criteria drawn from Procurement Policy Note 06/20 Taking Account of Social Value in the Award of Central Government Contracts:
  • Social Value Theme 2 ‘Tackling economic inequality’- MAC 2.3 - MAC 2.3 Create new businesses, new jobs and new skills; and
  • Social Value Theme 5 ‘Wellbeing’ – MAC 8.2 Improve community integration.
Payment approach
Time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. Criteria set for the Essential and Nice to Have Skills and Experience will be weighted at 20% of the overall 60% technical competence weighting.” – We presume this will not be scored and should just mark N/A in the answer?
This is not a scored question. It can be marked N/A.
2. Can you confirm if shortlisted suppliers will have the opportunity to present?
A presentation will not be requested as an additional assessment method.
3. Who is the incumbent and how long they have been the incumbent?
The details of the incumbent suppliers are available on contracts finder via these links:

https://www.contractsfinder.service.gov.uk/notice/d4bd8c26-add8-4d8f-9794-21dfc3fea8df?origin=SearchResults&p=1

https://www.contractsfinder.service.gov.uk/notice/7e31080a-592d-41ae-8f3c-21fe0b6cda50?origin=SearchResults&p=1"
4. Will there be a presentation at stage 2?
A presentation will not be requested as an additional assessment method.
5. Can you please advise the timelines of this procurement (e.g. shortlisted companies notified, anticipated contract award)?
Closing date for applications on DOS – 26th July 2021
Shortlisting and Phase 1 of Evaluation - Estimated mid-August 2021
Second Stage of Evaluation - Estimated mid-September 2021
End of 10 day Standstill - Estimated mid-October 2021
Contract Award - Estimated mid - October 2021
Onboarding - Estimated end October 2021
All the above dates are subject to change.
6. Who from your team will be scoring applications for this opportunity and what positions do they hold?
The evaluation panel members are yet to be finalised. Additionally, this information is not required to gain further information or understanding of the tender requirements and therefore, will not be provided.
7. Will you be sourcing engineering teams, or individual resources?
We would be seeking a combination of both
8. You mention forming “blended teams” – is it DVLA’s intention to construct SoW’s with stated outcomes and/or just specific resources to join existing teams?
The intention would be to do both, Statement Of Works with outcomes/deliverables detailed and specific resource profiles to deliver them
9. Are suppliers permitted to reference multiple work/client examples against these requirements?
In relation to the stage 1 evaluation for this requirement, multiple examples are permitted for criteria that do not specifically ask for more than one example (examples) although this is at the discretion of the bidder
10. What is the final submission date for this opportunity, as Advert and clarification question #5 has different dates 28th July and 26th July respectively.
I can confirm an error in the response to Question 5. The closing date for applications on DOS is the 28th July 2021.
11. What is the final date for raising clarifications?
The final date for raising clarification questions is the 21st July 2021 at 11.59pm
12. In relation to Q6 – Please can the Authority clarify what evidence they are looking for to meet the requirement ‘in line with DVLA’s own coding standards’? Will evidence that we have met and complied with the GDS Manual and 14 Service Standards for a client other than DVLA be sufficient?
For clarification purposes, evidence of complying the with an end clients coding standards as opposed to own.
13. Can you provide further details on the DVLA coding standards. Are these in-line with GDS coding standards, or are you implying that the supplier will have worked with DVLA before?
All engineering outputs and branching strategy must follow DVLA best practice and standards as referenced in the technical reference microsite, the winning Supplier will have access to the technical reference microsite once they on-board. All registered Suppliers are welcome to apply for this opportunity via the Digital Marketplace portal.
14. Can you please confirm that our understanding of the evaluation model is correct in that 20% of the available marks will be based on the DOS Stage 1 scoring, 40% will be on the Technical Proposal Criteria for Stage 2, 20% will be on Cultural Fit and 20% will be on Price?
Criteria set for the Cultural Fit (including Social Value) elements will be weighted at 20%. To provide a further breakdown of this: Cultural fit will be split into 4 questions- 2x specific cultural fit related criteria (weighted at 3.5% each) 2x specific social value related criteria (weighted at 6.5% each).

The criteria set for the Essential and Nice to Have Skills and Experience will be weighted at 20% of the overall 60% technical competence weighting.

The criteria set for the proposal elements will be weighted at 40% of the overall 60% technical competence weighting.
15. Given that there are incumbents in place, and in the spirit of ensuring that this is a fair competition, can you please advise if any ethical walls are being put in place for the existing incumbents?
For this requirement, both incumbent suppliers have been consulted in relation to the ethical walls process.
16. Q6 of the essential skills states: “Provide demonstrable evidence and experience of supplying a squad based engineering service able to enforce best practice delivery and support processes in line with DVLA’s own coding standards.” Are you explicitly looking for evidence of complying with DVLA’s coding standards or coding standards in general for a Government client?
Evidence of complying the with end client coding standards.
17. Please can you outline the DVLA’s own coding standards
All engineering outputs and branching strategy must follow DVLA best practice and standards as referenced in the technical reference microsite, the winning Supplier will have access to the technical reference microsite once they on-board.
18. Given that it appears that 20% of the overall weighting is being applied to the scores to these questions for Stage 1, can you please confirm that suppliers who reference compliance with DVLA’s coding standards would not score higher than a supplier who references coding standards from another Government client, as this would provide an unfair advantage to the incumbent suppliers
For clarification purposes, it is evidence of complying the with an end clients coding standards as opposed to own that is being requested. All registered Suppliers are welcome to apply for this opportunity via the Digital Marketplace portal. Suppliers who may reference compliance with DVLA’s specific coding standards would not score higher by virtue of referencing DVLA than a supplier who references coding standards from another Government client or other End Client