This opportunity is closed for applications

The deadline was Thursday 29 July 2021
Ministry of Housing, Communities and Local Government

CPD4121221 - Homebuying and Selling (Digital Discovery)

11 Incomplete applications

9 SME, 2 large

22 Completed applications

18 SME, 4 large

Important dates

Thursday 15 July 2021
Deadline for asking questions
Thursday 22 July 2021 at 11:59pm GMT
Closing date for applications
Thursday 29 July 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Discovery to consider how the home buying and selling process can be improved by better use of digital innovation.
Latest start date
Wednesday 1 September 2021
Expected contract length
Up to 10 weeks
No specific location, for example they can work remotely
Organisation the work is for
Ministry of Housing, Communities and Local Government
Budget range
Budget range for this requirement is between £80,000 to £100,000 (excluding VAT).

About the work

Why the work is being done
It takes 180 days to move house. Technological improvements have not reduced the time taken.

We want to carry out a discovery to:

• Understand the extent to which the process is already benefitting from digitisation, those areas where transformation is underway and those where adoption has not progressed;

• Identify the barriers to digitisation and how they can be addressed; and;

• Build on work previously undertaken and initiatives underway to advise on how Government and industry could work together to encourage digitisation.

We want this work to catalyse change and the contractor will need to engage with relevant organisations in developing conclusions.
Problem to be solved
This discovery should explore why the current process is taking longer in spite of technological progress and should identify how we can better leverage technology to demystify the experience of home buying and selling for consumers.

We would like to understand how we can empower all users within the process and help them understand where they can affect change.

We would also like to understand how to better support industry and Proptech firms to introduce disruption into the process.
Who the users are and what they need to do
AS A homebuyer/seller
I NEED a process which provides me with all the information needed to transact at the right time and cost so that I can plan my move.

I NEED a process which ensures that all of the relevant information about a property is available before completion.

I NEED timely access to and confidence in, the data in order to support my client through the process and exercise my legal duties.

I NEED to ensure process/procedure is fair, standardised and maintains the integrity of our members.
Early market engagement
None undertaken.
Any work that’s already been done
There has been no end to end review of the process, although other government organisations and industry bodies have looked at ways the process can be improved. We would expect the discovery to engage with government and industry and will provide background briefing to help the supplier.

We expect the contractor to build upon existing insight and it is crucial the contractor understands what the current/historic/legacy barriers are to changing process and the associated reasons.

Recommendations should take a system-wide view that is cross-referenced against the plans of enabling organisations such as. Homes England, HM Land Registry, and Geospatial Commission.
Existing team
The successful supplier will work closely with an MHCLG project manager (as service owner) from the Department's Ministerial Group. We will make HMLR and MHCLG subject matter experts available to the team.
Current phase

Work setup

Address where the work will take place
At present we are working remotely due to COVID-19 so no particular location is required.

MHCLG's offices are based at 2 Marsham Street, London SW1P 4DF. There may be a requirement to attend occasional face-to-face meetings.
Working arrangements
We expect the supplier to work using Agile methodology.

The supplier will also be expected to work openly and engage extensively with industry. MHCLG will make suitable introductions.
Security clearance
Please make it clear whether proposed staff have CTC security clearance or not when submitting responses.

Additional information

Additional terms and conditions
All materials/outputs derived from the contract shall be the property of MHCLG.

UK GDPR requirements shall be discussed and agreed with the preferred supplier at the appropriate time. The Parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the Controller and the Contractor is the Processor unless otherwise specified.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Good understanding of the home buying/selling process and the associated industries, and the challenges faced by all parties.
  • Experience of user-centred policy design.
  • Experience of conducting user research.
  • Understanding Government and proptech’s potential role in influencing the process.
  • Evidence of delivering to meet the Technology Code of Practice and the Government Digital/Service Standard.
Nice-to-have skills and experience
  • Evidence of identifying regulatory weakness and ability to influence.
  • Experience of aligning Government ambitions with private sector goals and associated barriers
  • Understanding of wider geospatial environment

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Provide details (with specific examples) of where you have worked with Public Sector organisations.
  • Demonstrate (with specific examples) how you work with internal and external stakeholders.
  • Demonstrate (with specific examples) how you take responsibility for delivering to clients’ requirements.
  • Explain (with specific examples) how you are able to manage difficult stakeholders.
Cultural fit criteria
  • Work as a team (both internal and external)
  • Be transparent and collaborative
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. ‘Good understanding of the home buying/selling process and the associated industries, and the challenges faced by all parties’ seems a very narrow criteria. Could this be widened to be more inclusive yet relevant to allow more suppliers to offer their services?
It is really important to MHCLG that the selected supplier has a good understanding of the current process. We believe this knowledge is vital in order to provide the insight that we need throughout this Discovery.
2. We have a good understanding of how geospatial data can be useful across government. Could you please provide some further direction on how this data is intended to be used in the context of this opportunity?
Utilising the advantages of standardised location data could provide the basis for encouraging and adopting new business practice incorporating new and existing entrants. We need to understand how/if this hypothesis could benefit the home buying process.
3. How important is CTC Security Clearance? We hold other security clearances such as BPSS etc?
CTC Security Clearance is beneficial, specifically in relation to gaining access to MHCLG’s premises, however it is not essential.