No suitable suppliers applied

The buyer didn't award this contract because no suppliers met their requirements. They may publish an updated version later.
Advisory, Conciliation and Arbitration Service (Acas)

Acas17202.2 Digital Advice and Corporate User Researcher

5 Incomplete applications

5 SME, 0 large

7 Completed applications

7 SME, 0 large

Important dates

Monday 5 July 2021
Deadline for asking questions
Wednesday 7 July 2021 at 11:59pm GMT
Closing date for applications
Monday 12 July 2021 at 11:59pm GMT


Specialist role
User researcher
Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
Will work as part of the multidisciplinary digital team to define and deliver user research and testing plans for the Acas website and other projects, using a variety of methods. They will analyse and present findings ensuring that content and service decisions are evidenced based and user centred.
Latest start date
Tuesday 27 July 2021
Expected contract length
Initially 18 months with option to extend
Organisation the work is for
Advisory, Conciliation and Arbitration Service (Acas)
Maximum day rate
Up to £600 ex VAT per day.
Working hours of 9 - 5.15 excludes travel expenses to Victoria St. Additional expenses only paid with prior approval of Acas.

About the work

Early market engagement
Who the specialist will work with
The role will be part of a multi disciplinary team that includes product and delivery managers, content designers, developers and UX design. It will also provide support to a other projects and programmes as required, working with other individual contractors as well as third party suppliers. Part of the role will be to help upskill in-house associate user researchers.
What the specialist will work on
The user researcher will
a) Define and deliver user research and testing plans for the corporate website and other projects
b) Participate in user research and testing sessions, leading interviews and testing and taking notes
c) Use a range of quantitative and qualitative research methods
d) Clearly communicate findings to the team and stakeholders using a variety of methods including verbal updates, presentations and reports
e) Help other teams understand what user research is and how to work with user researchers
f) Be an active part of the Acas user research team and help upskill associate user researchers

Work setup

Address where the work will take place
Windsor House, Victoria St, Westminster, London SW1H 0TL
Working arrangements
This will be primarily a remote role, with regular (potentially weekly or twice a week) travel to the main office in Victoria St. Acas will pay travel expenses to locations outside London.
Security clearance

Additional information

Additional terms and conditions
All expenses must be pre-agreed between the parties and must comply with the Acas Travel and Subsistence (T&S) Policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • 2+ years' experience developing and implementing user research and testing plans on complex projects or services (30%)
  • 2+ years' experience designing and creating surveys, card sorts, tree jacks and other types of data collection activities (30%)
  • 1+ years' experience testing (10%)
  • Proven presentation skills and the ability of communicate clearly (10%)
  • Proven experience working with internal and external stakeholders (5%)
  • Proven ability to work to tight deadlines and under pressure (5%)
Nice-to-have skills and experience
  • Experience of working to GOV.UK standards including the Service Design Standard, design patterns and style guide (5%)
  • Experience working within a multi-disciplinary agile team (5%)

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Ability to drive own work, providing direction, coaching and support to other specialists
  • Leads by example, creating a supportive environment which allows all the team to participate to their fulles
  • Collaborative and open approach where mistakes are taken as an opportunity to learn
  • Excellent stakeholder management
  • Focus on development of self and others, identifying opportunities for others to participate and learn
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Could you please provide breakdown of further stages with dates? When exactly the final decision would be made?
5th July – Requirement Published
7th July – Last day for suppliers to ask questions
9th July – Publish all responses to supplier questions
12th July – The last day suppliers can apply
13th – 14th July - Shortlist stage evaluation
15th July – Supplier outcome notification/invitation to Assessment Stage
19th – 20th July – Candidate interviews
21st July – Award notification
22nd - 27th July – Contracting/onboarding
2. Is there a need to meet in person and present for the next stages of selection process?
An interview will be arranged for the 3 shortlisted proposed candidates. CVs will be requested in advance of the interview.
3. How many user researcher resources are needed?