Awarded to Made Tech Ltd

Start date: Wednesday 1 September 2021
Value: £250,000
Company size: SME
Hackney Council

A team to improve document management capabilities and evaluate the opportunity for a products team

8 Incomplete applications

5 SME, 3 large

7 Completed applications

7 SME, 0 large

Important dates

Saturday 26 June 2021
Deadline for asking questions
Friday 2 July 2021 at 11:59pm GMT
Closing date for applications
Saturday 10 July 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Create a team to improve our document management capabilities and evaluate the opportunity for a documents products team
Latest start date
Monday 19 July 2021
Expected contract length
6-9 months
Organisation the work is for
Hackney Council
Budget range
This procurement is to the total value of £250,000 and we would expect

About the work

Why the work is being done
Hackney has two main ways of managing documents and evidence from residents, where a line of business application doesn’t already have that capability: Civica’s w360 and a custom built document and evidence store. In addition, we use Google Workspaces to store records and typically utilise this where business processes:
Involve lower volumes of transactions
are less structured
Involve collaboration, sharing and editing of standalone documents

These documents may be delivered electronically directly from residents and agencies, and digitised by council officers, or created by council officers as part of processes involving other systems.

As part of wider changes in the structure of IT, we want to explore the opportunity to develop a product team to support and continuously improve how we manage documents and evidence from residents. This scope may include both documents that form part of a case file managed primarily in another system, or case and topic files that are managed as series of documents.

This aims to provide the capacity and expertise necessary to understand the user needs, identify the optimal technology solution to meet these needs and contribute to our understanding of how a multidisciplinary products team could work to meet these outcomes.
Problem to be solved
The document evidence store is currently in public beta with an ambitious roadmap of further improvements which would support a number of additional use cases.

We have recovered three legacy document stores from our cyberattack and these are currently operational in Civica’s w360 software.

Google Workspaces is managed by our Corporate Knowledge and Information Management Team to ensure that colleagues have a clear understanding of security, data protection and retention requirements.

We do not have a multidisciplinary product team in place to support these tools and we have limited understanding of the detail of how a product team would best be organised to utilise and continuously improve a range of solutions to best meet user needs.

If these solutions continue to be managed separately then it may be that we miss opportunities to improve outcomes for users and reduce cost.
Who the users are and what they need to do
At a high level, there are common user needs for how residents submit and the council manages documents and evidence. These are set out in this document:
Early market engagement
Any work that’s already been done
Information about the Document Evidence Store is available:
Document Evidence Service hub doc

Civica’s w360 is used for: a) documents submitted as part of council tax and benefits processes (documented: b) storing tenancy agreements and correspondence relating to housing services management c) social care records.

We have a high level brief for what we’re trying to learn through the creation of product teams:
Existing team
Hackney would expect to provide:
A records management expert with some practical experience of acting as a product owner
An associate user researcher
Supplier management skills
Stakeholder management skills

We anticipate that the agency will supplement the team with the following skills:
UX design
Front-end development (HTML, React)
Back-end development
Coaching support for the product owner
Current phase

Work setup

Address where the work will take place
Hackney Council offices in Mare Street, E8
Working arrangements
This work can be done remotely but will require fortnightly reporting (eg via show & tells) to involve key stakeholders and regular engagement with practitioners through video conferences. We will provide access to key systems to project team members where required.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate an understanding of the user needs associated with the management of social housing
  • Demonstrate a track-record of user-centred design and Agile approaches to delivery
  • Experience of developing applications to meet a government Service Standard
  • Have experience of working with .NET core, Docker, AWS and Terraform
  • Have experience of developing ‘in the open’ - using tools such as Github
  • Have experience of designing and developing minimum viable solutions
  • Have experience of designing to meet the public sector accessibility guidelines
  • Demonstrate how they have worked collaboratively in a multi-vendor environment
Nice-to-have skills and experience
  • Demonstrate an understanding of Hackney’s approach to technology and data
  • Demonstrate how they provide opportunities for apprentices

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Understanding of the brief
  • Clarity of the approach
  • Experience from a similar project
  • Team structure, including skills, experiences and relevance of individuals
  • Identification of risks and plan to mitigate them
  • Blended day rates of the team
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with team members and the wider service
  • Hackney Council is a diverse organisation, reflecting the diversity of our borough. Describe how you would successfully work as a team with Hackney and other suppliers in a diverse environment.
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. We assume that resources can work from outside UK (offshore) also. Please confirm.
We believe that creating the team would benefit from a hybrid approach of predominantly remote working but with in-person collaboration to support team development and problem solving.
2. Is there an incumbent supplier, and if so whom?
No. Previous product development work was led by We are FutureGov but the contract has expired. We are re-assessing the market because the needs for the brief are different.