National Health & Wellbeing Team - NHS

Report on Mental Health Online Tool based on NHS User testing

3 Incomplete applications

3 SME, 0 large

8 SME, 0 large

Specialist role: User researcher
Off-payroll (IR35) determination
Summary of the work: Create report providing evidence of:
- Users needing the system in question
- Need is not being met elsewhere in the organisation
- How the proposed system fulfils that need
- The system being fit for purpose
- Steps necessary to take to ensure system is fit for purpose
Latest start date: Thursday 1 July 2021
Expected contract length: 1-2 months at most
Location: No specific location, for example they can work remotely
Organisation the work is for: National Health & Wellbeing Team - NHS
Maximum day rate: Max budget is £10,000

Early market engagement: We have already conducted user research (5 users) within our own NHS workforce and a couple outside the NHS. Report can be shared.
Who the specialist will work with: You’ll be working with a project manager(s) and lead clinicians within the NHS
What the specialist will work on: -Advise on recruitment of NHS staff as users to test tool within NHS
-Conduct user testing of a web based tool
-Production of a user test report of the tool after all testing has been completed

Address where the work will take place: We require users that come from a diverse of workforce which needs to include staff with learning disabilities if possible.
Working arrangements: Flexible working arrangements
Security clearance: GDPR

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience: Have experience running User Testing for NHS staff

Have GDPR compliance

Have experience of Mental Health indicators

Report clearly and effectively

Work promptly and to schedule

Have good communication skills when engaging stakeholders
Nice-to-have skills and experience: Deliver at pace

Deliver at large scale

Be considerate and understanding of the needs of the people we are testing

Have experience working with people with Disability

All suppliers will be asked to provide a work history.

How many specialists to evaluate

Cultural fit criteria

work cohesively with ourselves, our stakeholders and the users being tested.
be transparent and collaborative when making decisions
have a no-blame culture and encourage people to learn from their mistakes
take responsibility for their work
work to maintain a diverse, inclusive and equity driven approach to all work undertaken

Additional assessment methods

Evaluation weighting

Technical competence

40%

Cultural fit

20%

Price

40%

1. Is it possible to see what the tool is that is to be reviewed?: No, It’s not possible to share without an NDA and explicit guidance. We can explore this with shortlisted candidates but everything must be shared with an NDA and the questions/replies must be public for everyone applying to see.
2. Are there specific areas of learning disability you are aiming to understand further?: We would ike to make the tool accessible for people who have a visual, hearing and/or learning disability.
3. Can we see a top line summary of the existing work/report that’s already been carried out?: We believe any work already committed is too sensitive/protected to share. But a summary of testing a self-reporting tool where people use multiple choice indicators to register their current mental health against scientifically approved criteria. We are trying to hone this tool to be as accurate, informative, easy to use and benefit from as possible. Previous user testing has highlighted areas for improvement and we have been in constant development. We now need to batch test at a greater volume than possible at an internal level and this is where we require the assistance of a provider.