Start date: Sunday 1 August 2021
Value: £10,000
Company size: SME
National Health & Wellbeing Team - NHS

Report on Mental Health Online Tool based on NHS User testing

3 Incomplete applications

3 SME, 0 large

8 Completed applications

8 SME, 0 large

Important dates

Friday 11 June 2021
Deadline for asking questions
Friday 18 June 2021 at 11:59pm GMT
Closing date for applications
Friday 25 June 2021 at 11:59pm GMT


Specialist role
User researcher
Off-payroll (IR35) determination
Summary of the work
Create report providing evidence of:
- Users needing the system in question
- Need is not being met elsewhere in the organisation
- How the proposed system fulfils that need
- The system being fit for purpose
- Steps necessary to take to ensure system is fit for purpose
Latest start date
Thursday 1 July 2021
Expected contract length
1-2 months at most
No specific location, for example they can work remotely
Organisation the work is for
National Health & Wellbeing Team - NHS
Maximum day rate
Max budget is £10,000

About the work

Early market engagement
We have already conducted user research (5 users) within our own NHS workforce and a couple outside the NHS. Report can be shared.
Who the specialist will work with
You’ll be working with a project manager(s) and lead clinicians within the NHS
What the specialist will work on
-Advise on recruitment of NHS staff as users to test tool within NHS
-Conduct user testing of a web based tool
-Production of a user test report of the tool after all testing has been completed

Work setup

Address where the work will take place
We require users that come from a diverse of workforce which needs to include staff with learning disabilities if possible.
Working arrangements
Flexible working arrangements
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience running User Testing for NHS staff
  • Have GDPR compliance
  • Have experience of Mental Health indicators
  • Report clearly and effectively
  • Work promptly and to schedule
  • Have good communication skills when engaging stakeholders
Nice-to-have skills and experience
  • Deliver at pace
  • Deliver at large scale
  • Be considerate and understanding of the needs of the people we are testing
  • Have experience working with people with Disability

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • work cohesively with ourselves, our stakeholders and the users being tested.
  • be transparent and collaborative when making decisions
  • have a no-blame culture and encourage people to learn from their mistakes
  • take responsibility for their work
  • work to maintain a diverse, inclusive and equity driven approach to all work undertaken
Additional assessment methods
  • Reference
  • Interview
  • Scenario or test
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is it possible to see what the tool is that is to be reviewed?
No, It’s not possible to share without an NDA and explicit guidance. We can explore this with shortlisted candidates but everything must be shared with an NDA and the questions/replies must be public for everyone applying to see.
2. Are there specific areas of learning disability you are aiming to understand further?
We would ike to make the tool accessible for people who have a visual, hearing and/or learning disability.
3. Can we see a top line summary of the existing work/report that’s already been carried out?
We believe any work already committed is too sensitive/protected to share. But a summary of testing a self-reporting tool where people use multiple choice indicators to register their current mental health against scientifically approved criteria. We are trying to hone this tool to be as accurate, informative, easy to use and benefit from as possible. Previous user testing has highlighted areas for improvement and we have been in constant development. We now need to batch test at a greater volume than possible at an internal level and this is where we require the assistance of a provider.