Awarded to Redcortex Ltd

Start date: Thursday 2 September 2021
Value: £500,000
Company size: SME
Transport for Wales

Specialist IT Support Services

13 Incomplete applications

8 SME, 5 large

10 Completed applications

8 SME, 2 large

Important dates

Thursday 3 June 2021
Deadline for asking questions
Thursday 10 June 2021 at 11:59pm GMT
Closing date for applications
Thursday 17 June 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Summary of the work
TfW needs to procure a neutral third-party IT company to provide support the activities, and given that TfW is a user of Microsoft Systems the neutral third party partner must be a GOLD Microsoft partner and have good links with the local Microsoft team in Wales.
Latest start date
Monday 2 August 2021
Expected contract length
2 years
Organisation the work is for
Transport for Wales
Budget range
Approx. £500k for the contract duration

About the work

Why the work is being done
TfW has several business critical in-house IT systems (hardware, software and Cloud), most of which are provided by external suppliers. These systems need to be managed and maintained by in-house teams. On occasion, the in-house team has a business need to call on a neutral third party “expert” IT partner to provide advice, support and guidance on such matters, e.g. to perform security audits and provide fixes and support TfW in developing and implementing its overall corporate IT strategy, IT security plan, Information storage and backup plan.
Problem to be solved
Who the users are and what they need to do
Early market engagement
Any work that’s already been done
TfW has an incumbent supplier who has been a partner to TfW delivering the service
Existing team
The supplier will work with third party suppliers as well as TfW and TfW Rail Ltd staff
Current phase

Work setup

Address where the work will take place
3 Llys Cadwyn, Pontypridd
Working arrangements
Working arrangements are anticipated to be between 0.5 and 4 Full Time people, dependent on adhoc business needs at any one time (call off as required), predominantly working onsite in TfW’s Pontypridd Office, face to face with TfW and our other IT partners as well as teams meetings.
Security clearance
To be confirmed within the tender documents

Additional information

Additional terms and conditions
Call off Agreement via CCS

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience Developing and Implementing an IT strategy for a business such as TfW
  • Have experience in Project Management of IT Projects
  • Have experience in IT Cyber security audits and implementation of remedial plans
  • Have experience in providing support on data and information management strategies and implementation plans
  • Have experience in supporting companies to select and manage other IT partners
  • Have experience in Implementation of robust IT Governance processes
  • Have the ability to be able to provide insight on IT and Digital Services innovation
  • Be able to provide Technical and delivery support to grow and maintain Azure Cloud environments and Virtual Desktop machines
  • Be able to Provide expert IT advice on selection of IT services and suppliers
  • Have a provision of skilled people resources as required to work as part of TfW's internal teams to deliver IT projects and outcomes
  • Be able to start 2nd Aug 2021
  • Cultural fit work as a team, take responsibility for work, ability to work with clients of mixed technical expertise
Nice-to-have skills and experience
  • Skills and experience within the Welsh Public Sector
  • demonstrate they are a gold Microsoft partner

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Demonstrate they have the experience detailed in Essential skills and experience
  • approach and methodology
  • estimated timeframes for work
  • suitability of resource offered CV's
  • relevant case studies
Cultural fit criteria
  • Work as a team with TfW and other suppliers
  • take responsibility for their work
  • can work with clients with low technical expertise
  • Be able to recognise if the cultural fit does not work for TfW
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. You mention that you have an incumbent in place, is there a reason why you are not continuing with that arrangement?
The contract is coming to an end
2. Can TfW please inform potential bidders who the incumbent supplier is and whether or not they are allowed to bid for this piece of work? Thanks
TfW will not be issuing the name of the current provider, all suppliers on the FW are allowed to bid for this contract
3. Can obtain the scope and tender documents
Please email for a copy of the documents which provides a more detail scope and conditions for proposal submission
4. Are you able to clarify the difference in the information you require between Question 5 and Question 9 – i.e. selecting IT partners and selecting IT suppliers? Thank you.
IT partners refers to software/IT solution partners.

The scope and requirements documents are more informative and I encourage suppliers to email to obtain a copy. This will give an insight to the partners.