Awarded to People for Research

Start date: Monday 12 July 2021
Value: £100,000
Company size: SME
Crown Prosecution Services (CPS)

Participant Recruitment for User Research activities

1 Incomplete application

1 SME, 0 large

2 Completed applications

2 SME, 0 large

Important dates

Published
Friday 14 May 2021
Deadline for asking questions
Friday 21 May 2021 at 11:59pm GMT
Closing date for applications
Friday 28 May 2021 at 11:59pm GMT

Overview

Summary of the work
The Crown Prosecution Service (CPS) is seeking a participant recruiter for people who been part of or are currently involved in the Criminal Law and Prosecution journey in England and Wales. CPS has an immediate requirement for vulnerable and niche research participants such as Victims and Witnesses.
Location
Yorkshire and the Humber
Research dates
As soon as this procurement is complete. 4-6 weeks ideally.
Organisation the work is for
Crown Prosecution Services (CPS)
Budget range
Supplier to submit a rate card containing a breakdown of their rates for:
• Recruitment cost (per participant)
• Service fee
• Incentive costs
• Any additional fees for specific user groups e.g. accessibility
Budget approved to spend up to £100k total

About the work

Early market engagement

About the research

Description of your participants
Circumstances including but not limited to:
People who have experienced reporting a case to the police, regardless of outcome. Who have given evidence in a criminal prosecution case, whether in person, remotely, or through recorded interview.
People who have had a case charged by CPS within the last 5 years
People who been part of or are currently involved in the Criminal Law and Prosecution journey in England and Wales. Over 18s only at the time of the incident and have had outstanding cases with the CPS finalised. An immediate requirement for vulnerable and niche research participants such as Victims and Witnesses. It is crucial that CPS and its representatives cannot engage with people who have an ongoing case in the UK Criminal Justice System, including under appeal. The contract will include the stipulation that the supplier will need to get written or email confirmation from the participant that they do not have an ongoing case with the CPS.
Other criteria: Low income and unemployment, lack of education, poor health and those living with long term health conditions, living in areas of high crime. (Not all factors needed for every recruitment brief). Regular engagement about priority on a participant-by-participant basis.
Assisted digital and accessibility requirements
As with any Government department we want to make sure our digital products and services are as representative as possible and would ask of in a supplier:
• Low digital skills, lack of confidence in IT, reluctance to engage with IT
• Reduced access to equipment (e.g no computer at home, mobile over 5 years old, no fixed address/ living at temporary address)
• People living with physical, cognitive and emotional impairments
• English as second language
Assisted Digital participants with low digital literacy, confidence etc. (in certain circumstances and requirements, not in every brief)
Research plan
A maximum of 10 working days notice for recruitment, with room for flexibility depending on complexity (complexity or potential delays to be notified within in the initial briefing period). Evidence of ethics and sensitivity with regards to the nature of the research and the mindset of the participants. Some support with training and setting up some participants to use remote call software. CPS are also happy to support this. Consent forms to be signed and returned to CPS prior to research session.
Research location
Wakefield as a priority. Alternatives considered of South Yorkshire, Northumbria, South Wales. Importance of RURAL locations to ensure research is representative and feedback captured from people with divergent requirements from the CPS. For example, where there is no Court accessible by public transport or they cannot meaningfully engage with CPS guidance.
Access restrictions at location
User researchers are willing to travel for participants which are most suitable to recruitment criteria, however where possible we would like several participants to be in the same area to reduce travel over short periods. Where required we will rent a location near to the participant and cover travel costs. E.g library or familiar location (Covid restrictions permitting, and the CPS follows all current Covid Government guidance). No access restrictions currently forseen. Subject to change.
Number of research rounds
23 rounds per year
Number of participants a round
100 participants a year
How often research will happen
Fortnightly of 5 users minimum per round.
Evening or weekend research
  • Weekday evenings
  • Weekends

Additional information

Additional terms and conditions
CPS reserves the right develop a relationship with a range of suppliers on an ongoing basis in relation to incoming projects, and cannot to commit to an exclusive relationship at this time outside or in addition to this framework and agreement length.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Proven experience in recruiting vulnerable research participants for user research
  • Non digital recruitment methods
  • Some bespoke field agents - not commonly used across all other agencies
  • Ability to recruit participants from across England and Wales
  • Evidenced experience of recruiting people for research ethically and sensitively
  • Evidenced experience recruiting Assisted Digital participants with low digital literacy, confidence etc
  • Evidenced experience recruiting participants with specific accessibility needs or requirements.
  • Evidenced experience in both digital and non-digital recruitment methods
  • Able to mitigate the risks of participants not showing up for user research or not meeting the criteria.
  • Able to recruit participants with low digital skills / confidence online
  • Complies with GDPR regulations on storing and processing participant data
Nice-to-have skills and experience
  • Provide out of hours support depending on when the research is scheduled (For example 7-9am and 5-8pm weekdays, and weekends which have research)
  • Open to new and imaginative methods and locations for research participants to meet briefs

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • Your essential skills and experience
  • Your proposed approach and methodology to meet CPS requirements.
  • Expertise in relation to maintaining delivery focus and accountability.
  • Ethical recruitment practises and respect
  • Be available for the interview as part of the selection process
  • Risks and dependencies with the approach to managing them
  • Your breakdown of recruitment costs, and admin fees
  • Your estimated timeframe for the fulfillment of the requirement
Additional assessment methods
  • Case study
  • Reference
  • Interview
Evaluation weighting

Technical competence

40%

Availability

35%

Price

25%

Questions asked by suppliers

1. What are the dates to complete procurement? Could you give a break down o the stages of procurement?
Following the closing date of Friday 28th May 2021 at 11.59pm, there will be a two-week period of review and then 10 day standstill & contract negotiations. Timing is variable but we don't expect this to take longer than 1 month.

Timings wise, CPS expect:
• A maximum of 10 working days notice for recruitment, with flexibility depending on complexity (CPS would need complexity or potential delays to be notified within in the initial briefing period).
• A capacity to recruit 5-7 users for fortnightly sprints
• Have capacity and model to be able to recruit 100 users a year
2. Can you clarify the essential requirement “Some bespoke field agents – not commonly used across all other agencies”, what do you mean, freelance field agents? employed full time/part time? Bespoke would indicate exclusive to that supplier, can you explain in more detail what you mean?
We would be looking for suppliers who have experience of targeted recruitment practices when suitable participants are not already available. We mean bespoke in relation to the type of recruitment and methods used in the field, rather than participants being recruited as part of a wider recruitment plan across other agencies and/or purposes.
3. Can you clarify your statement under Additional Terms and Conditions, listed on the opportunity “CPS reserves the right develop a relationship with a range of suppliers on an ongoing basis in relation to incoming projects, and cannot to commit to an exclusive relationship at this time outside or in addition to this framework and agreement length” Is this opportunity for a contract to a single supplier or are you intending to appoint a panel of suppliers?
This opportunity is for a single supplier, but in the future CPS may use other suppliers or release requests for other participant recruitment work, outside of contract agreement.