Awarded to Kainos Software Ltd

Start date: Thursday 5 January 2017
Value: £95,760
Company size: large

WP1165A - Interaction Designer - Accessing GaaP Services

0 Incomplete applications

14 Completed applications

12 SME, 2 large

Important dates

Thursday 1 December 2016
Deadline for asking questions
Monday 5 December 2016 at 11:59pm GMT
Closing date for applications
Thursday 8 December 2016 at 11:59pm GMT


Specialist role
Summary of the work
Interaction designer with experience of prototyping highly technical products in code needed. Will join a team designing and developing a federated identity service for the Government as a Platform programme. Come and help our civil servant users need fewer passwords and keep services more secure.
Latest start date
Expected contract length
Six months maximum, with a review at three months.
Organisation the work is for
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
The specialist should expect to work with a minimum of product manager, technical architect, user researcher, developer. The team may also include content design, delivery manager, analytics experts and other roles, but this is to be determined during the remainder of the alpha.
The designer will also be expected to collaborate with stakeholders at other government departments.
What the specialist will work on
Design end-to-end user journey and service proposition for user registration and authentication on Government as a Platform components, iterating according to regular user feedback. Extending these patterns to support use of technology for other cross-government services.

Work setup

Address where the work will take place
Aviation House, Kingsway, Holborn, London
Working arrangements
full time onsite, with possibility for home working some days a week.
Security clearance

Additional information

Additional terms and conditions
Standard Cabinet Office T&C's.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience as an Interaction Designer within Government
  • Evidence of experience producing interactive prototypes for the web
  • Evidence of strong experience using HTML, CSS, SCSS, JS
  • Experience working with GOV.UK frontend toolkit and elements, and GDS design patterns
  • Demonstrable experience working closely with user researchers to interpret user research findings
  • Experience translating user needs into clear service propositions and user interfaces
  • Has worked on user-centred agile software projects, and can demonstrate collaboration with a development team throughout the project lifecycle
Nice-to-have skills and experience
  • Demonstrated experience of working on government services to the digital by default service standard
  • Strong understanding of the Government Digital Service’s Design Principles and Digital Service Standard.
  • Experience using Github, heroku and GDS prototyping toolkit to rapidly deploy prototypes unaided
  • Experience using Python, Flask and Jinja2 templating
  • Has collaborated with user researchers on research plans to inform design hypotheses
  • Understanding of OAuth, OIDC and Identity technologies
  • Experience working in large organisations, designing software and services across organisational and technical boundaries
  • Has been part of a team representing a project at a service assessment
  • Experience of developing accessible software and services for those with low digital skills
  • Experience creating data-driven prototypes for user testing
  • Experience in service design

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Active in design/accessibility communities
  • Innovative approach to testing design hypotheses
  • Comfortable working in the open
  • Able to explain design thinking to non-experts
  • Able to explain user needs to business stakeholders
  • Able to present work-in-progress to others to gather feedback or share learning
  • Collaborates with team members and iterates ways of working based on latest practice in service design and agile communities.
  • Listens to ideas from whole team to improve solutions
  • Understands that the service is the output of the whole team
  • Creatively ambitious but pragmatic
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Will all Essentials and Nice to haves in effect be essential? IE will applications have to respond positively to all to be considered
No. We can only take through a maximum of 15 suppliers from however many suppliers apply to the assessment stage. If 25 suppliers apply and if 20 of them have all the nice to have and essential criteria, we won't ask the five that didn't to complete the 500 word evidence template because they will not be able to score as highly as those that met all of them. Equally, if everyone says yes to all of them and then can't demonstrate that they will not be taken through to the assessment stage.