This opportunity is closed for applications

The deadline was Tuesday 8 June 2021
Department for Work & Pensions

Specialist Role: ServiceNow Developer

10 Incomplete applications

8 SME, 2 large

6 Completed applications

5 SME, 1 large

Important dates

Tuesday 25 May 2021
Deadline for asking questions
Tuesday 1 June 2021 at 11:59pm GMT
Closing date for applications
Tuesday 8 June 2021 at 11:59pm GMT


Specialist role
Off-payroll (IR35) determination
Summary of the work
ServiceNow Developer specialist, to work with DWP resources delivering continuous improvement and development of the DWP Place Roadmap for DWP end users.
Latest start date
Monday 26 July 2021
Expected contract length
12 months
North West England
Organisation the work is for
Department for Work & Pensions
Maximum day rate
Up to £676 ex VAT per day. Standard 8 hour working day, includes expenses to base location agreed with DWP.

About the work

Early market engagement
Who the specialist will work with
DWP ServiceNow developers
-Third parties/internal teams supporting/developing integration and automation between ServiceNow and other products
-All deliverables will be agreed between the DWP Digital Delivery Teams and chosen supplier
What the specialist will work on
The specialist will need to be highly experienced (Practitioner level) with the ServiceNow product, able to deal with the day to day development and design of features and applications within the platform and contribute towards the design of the DWP place programme milestones
- Specialist will build, configure & develop ServiceNow platform improvements (meeting supplied requirements and deliverables) around platform capability/usability/stability
- New feature discovery; support business analysts/designers to investigate/guide requirements for new capabilities
- Software Development Lifecycle Process
- Service enhancement and new service delivery to the required standards
- Lead integration and automation between Estate products

Work setup

Address where the work will take place
The role will be currently undertaken remotely but there is a likelihood that the individual would need to travel to the Corporate Hub location in Manchester at some point.
Working arrangements
Specialist will work 5 working days per work remotely until further notice. The specialist will be required to be online between the hours of 8:00AM - 17:00PM
Security clearance
All suppliers must be BPSS cleared and on-shore.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Ability to deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle.
  • Experience of completing stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales
  • Attend and participate in Agile ceremonies
  • The ability to complete development of user stories to the DWP definition of 'Done'
  • Provide Show and Tells to Senior Developers, Business Analysts, and System Administration team
  • Create and maintain documentation
  • Able to build, configure, and support ServiceNow features, applications, and integrations
  • Able to build and test simple integrations, or can work on more complex integration as part of a wider team
  • Experience of JavaScript within the ServiceNow platform, knowledge of the Glide APIs- working level
  • Current ServiceNow platform certification
  • Minimum 2 years' hands on development experience on the platform
  • Experience working with these technologies, methods, and frameworks
  • ITIL qualifications or experience/skills
  • Demonstrate experience of working on large scale organisation and/or Government or Public Sector installation of ServiceNow
Nice-to-have skills and experience
  • Desirable: Agile Development
  • Desirable: Knowledge of Angular, HTML, CSS

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Able to work in partnership with clients to understand requirements and tailor outcomes accordingly
  • Be transparent and collaborative when making decisions
  • Be accountable and take responsibility for their work
  • Work with colleagues with little or no technical knowledge; share knowledge and experience with other team members
  • Adopt a no-blame culture
  • Able to work in a 'badgeless' manner with all members of the Product Delivery Unit, ignoring individuals' parent organisation to ensure the best outcome for the 'client'
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please can you confirm there are 8 of these roles available?
Yes- 2 for 6 months, and 6 for 12 months.
2. Are there multiple roles available?
There are 8 roles- 2 for 6 months, and 6 for 12 months.
3. What is the IR35 Status of this role?
Inside IR35.
4. Is this role outside of IR35?
It is inside IR35.
5. What is the earliest start date for the multiple roles that the department would prefer?
The expected date for the contract to begin is 26th July 2021.
6. Is there a current incumbent or preferred supplier?
This is a new requirement, however there are suppliers working on ServiceNow at present.
7. Will the Authority consider a shortlist from the overall pool of applications against all similar roles published? Or against each role separately.
Each role will be assessed separately.
8. Are there current incumbents in any of the ServiceNow role?
This is a new requirement, however there are suppliers working on ServiceNow at present.
9. Will you carry out the BPSS or does the specialist need to have this already?
The specialist needs to have this already.
10. Do we need to send CV’s to any email address?
Yes, please send these to ED.DESKTOPBAG@DWP.GOV.UK
11. is this role onshore or offshore?