Royal Navy, Ministry of Defence (RN, MOD)

Digital Service Programme Partner: People and Public

17 Incomplete applications

11 SME, 6 large

1 Completed application

1 SME, 0 large

Important dates

Thursday 29 April 2021
Deadline for asking questions
Thursday 6 May 2021 at 11:59pm GMT
Closing date for applications
Thursday 13 May 2021 at 11:59pm GMT


Summary of the work
To provide multi-skilled resources to conduct agile, UCD product development through Discovery, Alpha, Beta and into Live for People and Public user needs. Support migration and enhancement of existing Public & People capabilities. Resourcing available to be dynamic and flexible to new and changing needs to achieve digital outcomes.
Latest start date
Monday 21 June 2021
Expected contract length
24 months with the option to extend for up to 6 months
South East England
Organisation the work is for
Royal Navy, Ministry of Defence (RN, MOD)
Budget range
£8.333m (exc VAT)

About the work

Why the work is being done
Due to increasing demand for digital transformation across the Royal Navy, Navy Digital is procuring a range of Digital Services Programme Partners that can provide digital skills and teams to bolster our permanent staff, and dynamically scale to meet emerging user needs. This DSPP is for a supplier with specific digital skills to meet the demand from our users in the People and Public facing communities.
Problem to be solved
"To provide multi-skilled teams at all stages of the agile life-cycle to develop solutions to meet the needs of our People and Public users. This community works at sea and ashore (deployed and fixed), on a range of systems, and require integrated solutions that evolve based on user feedback. The chosen supplier will support evolution of these existing capabilities and provide rapidly scalable options for:
1. My Navy digital service, ongoing support and development of capability
2. Public facing web services, ongoing support and development including recruiting campaign digital media, creative and social requirements
3. Additional specialised support as required to business areas"
Who the users are and what they need to do
"As a Royal Navy People and Public user, I need enhanced capabilities to engage with the public and our workforce, empower them and support a digitally literate culture. This DSPP will support maturity of digital services for all 30,000 Royal Navy personnel and associated Civil Servants.

As a Navy Digital representative, I need digital services that are modern, sustainable and improve through life, so that the British public and my users get the best experience."
Early market engagement
Any work that’s already been done
"There is a fully compliant public facing web service in place; this will become the responsibility of the successful supplier to support and develop to our needs including recruitment activities and campaigns and supporting digital media creative and social products. The MyNavy PWA has significantly increased engagement and empowerment of our workforce but requires significant further development in People and Public facing capabilities.

As part of Defence's federated digital foundry, we design, develop and support Maritime digital services, from discovery to live, built on top of the digital backbone at sea and ashore."
Existing team
"Across Navy Digital we have a range of multi-disciplinary team consisting of:
Civil Servants – primarily DDaT professionals
Military service and product owners
Dedicated team of Dstl Scientists
Industry partners and contracted support "
Current phase

Work setup

Address where the work will take place
HMNB Portsmouth, with regular travel to users, and remote working opportunities.
Working arrangements
"Flexible according to specific tasking. The Web services can be delivered remotely. Other elements of the delivery we anticipate being integrated into the Navy Digital team. There will be a mixture of on-site interaction and remote working using our collaborative tooling and the various hosting services currently in use. Delivery teams working on projects may need to travel to conduct activities.
Security clearance
Personnel delivering to this contract will need appropriate clearance according to task and access. A SAL will be provided.

Additional information

Additional terms and conditions
The following DEFCONS (latest editions) shall apply: 703 and 531

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Supplier has ability to develop digital services in discovery, alpha and beta.
  • Supplier has recent experience (last 2 years) of designing enterprise websites that are intuitive and easy to use on all devices and which meet the Digital Service Standard.
  • Supplier has recent (last 2 years) technical knowledge of website hosting environments and experience of mitigating security and cyber threats to websites.
  • Supplier has capability to develop digital services using a range of open source technologies (including React.JS, Kubernetes, Gatsby, UMBRACO, Sitecore).
  • Supplier has experience (last 2 years) of delivering services in an agile user centred way in the public sector.
  • Supplier has recent (last 2 years) demonstrable experience of implementing website metric software such as Google Analytics and generating appropriate Management Information/User Insights.
  • Supplier has proven experience of rapidly providing User Research, Design, Technical Architecture, Business Analyst, Data Engineer and Front End Development skills.
  • Demonstrable experience of effective recording of discovery outputs, Alpha developments, and handovers of User Centred Design work across teams.
  • Demonstrable recent experience (within last 2 years) of working with crown servants to provide knowledge transfer opportunities and respond to requests for upskilling in specific areas aligned to agreed outputs.
  • Hold ISO9001 and ISTQB certification
Nice-to-have skills and experience
  • Have experience of using data to enable the delivery of digital services and of creating data products and services.
  • Experience of military environments.
  • Experience in communicating value of digital and technical projects to a non-technical audience.
  • Experience of cloud hosting and migration
  • Demonstrable recent experience (within last 2 years) of assessing: benefits, drawbacks and implications of different technology strategies (e.g. re-use solutions, COTS, build and development of other open-source/bespoke solutions).
  • Demonstrable recent experience (within last 2 years) of managing changing priorities when delivering outputs.
  • Experience building application services suitable for being hosted on government official security domains.
  • Experience of delivering Microsoft Dynamics within a secure environment with multiple API connections
  • Experience of providing application and infrastructure support services within a secure environment, including monitoring and support.
  • Experience of deploying large scale Sitecore solutions onto Microsoft Azure Cloud infrastructure .

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Evidence services that have been developed based on Service Manual, the approaches adopted and the issues encountered/resolved.
  • Evidence of working collaboratively in a multi-supplier environment and strategies that will be used.
  • Approach and methodology, including experience of the essential and nice to have skills and experience.
  • Description of how you have been able to scale up development teams quickly to meet customer demand, with reference to previous work.
  • How the supplier's approach or solution meets our goal.
  • How the supplier has identified risks and dependencies and offered approaches to manage them.
  • Team structure and resourcing models, including experience of working alongside clients in co-located, integrated teams.
  • Ability to create effective supporting governance to nurture agile team working at scale.
Cultural fit criteria
  • Work as a team with our organisation and other suppliers.
  • Be transparent and collaborative when making decisions.
  • Value better use of data and user centred design best practises.
  • Have a no-blame culture and encourage people to learn from their mistakes.
  • Take responsibility and embrace accountability for their work.
  • Share knowledge and experience with other team members.
  • Sensitive and mentoring approach to Knowledge Transfer.
  • Challenge practices and behaviours that do not support Digital Transformation, working constructively to improve them.
  • Make a positive impact quickly and respond to feedback
Payment approach
Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Will there be a question and answer session
There will be a telephone Q&A soon after down-select, expected to be 1000 on 20 May 21, during which suppliers will be able to ask questions of the client. Details for this will be sent along with more detail regarding the deliverables by email to the provided PoC with the down-select notification.
2. Will this be assessed as inside IR35?
It is not expected that IR35 will apply. An assessment will be made after the winning supplier has been selected and explained how the supplier proposes to provide the services. It is possible that the MoD will require a declaration of compliance from the Supplier.
3. Is there a Cyber Risk Assessment?
The Cyber Risk Level is very low. Suppliers that are down selected will be required to complete a SAQ via the online tool.
4. Is there an incumbent supplier in the role?
There is an incumbent delivering this digital outcome. It is not known whether the incumbent intends to apply through this opportunity too.
5. Would you accept a DV cleared candidate?
Yes, we would accept workers with a DV within the service delivery arrangement, but as this is an outcome, it will be for the supplier to manage security clearances for all those tasked with activities within this opportunity.
6. How crucial is it that this supplier needs experience in all the essential fields?
This is a requirement for an outcome and we are therefore looking for an exceptional digital services partner with a broad range of expertise to deliver the digital outcomes required. Suppliers will need to provide one example outlining their experience in each essential area – if a supplier cannot deliver an essential element then this is not the opportunity for them.
7. How will tenderers be assessed
Tenderers will be evaluated and scored 0-3 against responses to each criteria. Tenderers with the three highest total scores will be down-selected.

Down-selected tenderers will then provide written proposals for the provision of the digital services and attend a presentation to brief the proposal to evaluators. The entire proposal and initial submission will then be evaluated and scored 0-3. Tenderers will be provided with a percentage score for technical, cultural and financial criteria (relative to the maximum available score or the lowest offered price, and weighted per the criteria).

The contract will be awarded to the highest overall scoring supplier.

The deadline for asking questions about this opportunity was Thursday 6 May 2021.