This opportunity is closed for applications

The deadline was Thursday 6 May 2021
Driver and Vehicle Licensing Agency (DVLA)

Provision of End User Compute Services – PS/21/54

15 Incomplete applications

12 SME, 3 large

5 Completed applications

3 SME, 2 large

Important dates

Published
Thursday 22 April 2021
Deadline for asking questions
Thursday 29 April 2021 at 11:59pm GMT
Closing date for applications
Thursday 6 May 2021 at 11:59pm GMT

Overview

Summary of the work
DVLA requires a supplier to provide a supply of specialised resource to support the delivery of the departments ambitious IT Transformation programme in 2021/22. The programme broadly looks to renew existing infrastructure, devices and services, across a user base of c.6000.
Latest start date
Thursday 1 July 2021
Expected contract length
12-month contract. All work will be managed via individual Statements of Work.
Location
Wales
Organisation the work is for
Driver and Vehicle Licensing Agency (DVLA)
Budget range
Estimated contract value of £382,800. The total value of all Statements of Work commissioned under the proposed call-off agreement will not exceed £382,800.

About the work

Why the work is being done
The DVLA is upgrading the end user computing devices in use and a roll out programme is underway for laptops, desktops and Enterprise Client Services. DVLA is seeking a supplier to provide expertise and specialism to boost capacity and enhance capability in order to meet the outcomes of this requirement. We require a supplier who is able to help us to uplift our internal capability with a range of skills, whilst providing a short-term uplift in capacity to assist in the delivery of a number of technical deliverables. DVLA will take the lead responsibility for delivery of programmes. The supplier will work as part of DVLA teams (work will be agreed via individual Statements of Work). We are therefore looking for a supplier who will be able to provide these capabilities in one contract. This service provision needs to be able to provide technically skilled, experienced resource to deliver the technical solutions to meet DVLAs ambitious roll out programme whilst ensuring continued support to the Agencies onsite and remote workers. It is paramount that the authority continues to deliver a robust and stable platform to support business activity.
Problem to be solved
The DVLA End User Compute team is delivering the replatform of the entire user device estate along with enterprise management services for clients and O365 transformation.

End-users need to be migrated to new laptops,desktops or mobile phones so that they can continue to access and use IT systems.

An estimated 7000 laptop/desktop migrations will be required as well as multiple domain and enterprise configuration migration work.

DVLA requires a supplier to provide a supply of resource to support End User Service Management Outcomes:

• Enterprise Device Management
• Enterprise Applications &Package Management
• Client and Application Remote Delivery &Support
• Office 365 Transformation and End Point Administration

This will include:
• Contributing to the technical refresh initiatives(Win10,SCCM,APP-V, Teams,Office365+others);

• Roll-out of new equipment and devices (including the development of lean and focused deployment services);

• Continued uplift in packaging and distributing applications to staff

• Support and Maintenance of the End User Environment

• SCCM Replatform for the new Active Directory that will be implemented.

• Ownership and management of security remediation and vulnerability across client and EUC Server platforms

• Effective and accurate reporting,prioritisation, risk management and clear tracking of all activities.

• Effective Service Incident,change and problem management
Who the users are and what they need to do
All End users of DVLA devices, including DVLA Business transformation projects, Information Assurance Group, Cyber Security, existing business area (e.g. Human Resources, Finance, Estates).
Early market engagement
There has been no early market engagement.
Any work that’s already been done
There is a current incumbent Supplier
Existing team
The EUC team is a large highly skilled workforce responsible for all change, management, support, security and reporting for every DVLA client device and client-side software solution. The 3rd line team with EUC consists of 4 staff focused on the technical delivery and ownership of all these devices as well as the supporting configuration and system control services such as SCCM, EndPoint Configuration Manager, Active Directory, O365, McAfee ePO and Client VPN platforms.

EUC 3rd Line are responsible for all architectural and design changes and implementations across all DVLA devices.
Current phase
Live

Work setup

Address where the work will take place
The work will take place in DVLA offices in Swansea (DVLA, Morriston, Swansea & DVLA, RLDC, Swansea), however in light of the current COVID-19 outbreak and in line with Government guidance in relation to the COVID-19 pandemic, supplier resource will work remotely (within the UK). At the point where ‘working from home’ restrictions are lifted the supplier resource could be required to work onsite at the DVLA’s Swansea offices. This will be agreed within further Statement of Work iterations.
Working arrangements
Full Time, 5 days a week

The charging mechanism in place for the Call-Off Contract and any agreed Statements of Work will be Time & Materials. Suppliers shall provide transparency to the Buyer on the rates paid to resources & any third-parties in the supply-chain on request. Where applicable expenses shall be submitted in line with the Buyers Standard T&S policy and agreed in advance.

Statements of Work will be issued to define the deliverables. The supplier’s team will need to work effectively with existing and future teams (both civil servants& other suppliers).
Security clearance
Due to the nature of the work SC Clearance is a mandatory requirement.

Additional information

Additional terms and conditions
Suppliers must be able to provide resources within a 2-week notice period with the necessary skills to minimise impact on delivery.

We have determined that this procurement represents a supply of resource – therefore the off-payroll rules will apply (workers will be assessed as ‘inside IR35’ where appropriate).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • • Provide demonstrable evidence and experience (minimum 3 years) of delivering large scale Windows 10 and Office deployments (including Office 365 Migration activities) in a secure government environment.
  • • Provide demonstrable evidence and experience (minimum 3 years) of working with SCCM 2012 Task Sequences, software configurations and deployment tasks.
  • • Provide demonstrable evidence and experience (minimum 3 years) of working with Power Shell and scripting languages to deliver Windows client and user migrations.
  • • Provide demonstrable evidence and experience (minimum 3 years) of working with Active Directory and Group Policy related to Windows 10 client and user migrations.
  • • Provide demonstrable evidence (minimum 3 years) of supporting and reporting on large scale client and user migrations for tracking progress and highlighting risks and delays.
  • • Provide demonstrable evidence (minimum 3 years) of application and acceptance testing, defect reporting and tracking of problems.
  • • Provide demonstrable evidence (minimum 3 years) of delivering Client Build, Client Services, and Client Security
Nice-to-have skills and experience
  • • Provide demonstrable evidence and experience of SCCM 2007, SCCM 2012 and Microsoft Endpoint Manager (minimum 1 example).
  • • Provide demonstrable evidence and experience of administrating the incident and change management functions in Service Now (minimum 1 example).
  • • Provide demonstrable evidence and experience of Windows Server (minimum 1 example).
  • • Provide demonstrable evidence and experience of Office 365 Skills (minimum 1 example).
  • • Provide demonstrable evidence and experience of Microsoft Intune and WorkSpace One (minimum 1 example).

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
10
Proposal criteria
  • • Describe how you will ensure that DVLA is supplied with high quality and appropriately skilled resources.
  • • Describe how you will provide specific expertise in end user compute along with operational experience and clearly demonstrating the essential skills outlined in the requirement.
  • • Provide up to three client focused examples where your organisation has provided the desired service capability.
Cultural fit criteria
  • • Demonstrates a clear process for transferring knowledge to permanent staff within a client organisation (minimum of 1 example).
  • • Ability to manage stakeholder expectations, ensure clarity of communication and ensure any risks are appropriately raised. (minimum of 1 example).
  • • Provide demonstrable evidence of being able to work as part of an integrated, effective and efficient delivery team (minimum of 1 example).
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence

60%

Cultural fit

15%

Price

25%

Questions asked by suppliers

1. Who is the current incumbent supplier for this work?
The details of the incumbent supplier are available on contracts finder via this link https://www.contractsfinder.service.gov.uk/notice/55c26b77-d4c3-4918-8ddc-5dba2db7753d?origin=SearchResults&p=1
2. 1) Please confirm whether the supplier will be required to project manage and deploy the full 7000 devices to users or whether we are augmenting resources on top of a project that is already in flight and scoped?

2)Please can the DVLA confirm that no pricing is required to be submitted at this stage.

3)Please can the DVLA explain whether there will be a further RFP process to follow this, for those suppliers that are successful.

4) Please can the DVLA explain how the estimated contract value of £382,800 was reached and what this price includes?
1)DVLA require a supplier who is able to help us to uplift our internal capability with a range of skills, whilst providing a short-term uplift in capacity to assist in the delivery of a number of technical deliverables. DVLA will take the lead responsibility for delivery of programmes.

2)No pricing schedule is required to be submitted at this stage.

3)For suppliers who are successful at the initial shortlisting stage, they will be required to submit a proposal, pricing schedule and cultural fit.

4)This has been estimated based on incumbent contract costs.
3. We have taken a good look at this and we wouldn’t be able to submit a bid on or under your budget of £382k. What you are asking for is very much something we would bid on as we have delivered multiple projects like this.

Would you still be willing to receive a bid from us but it would be higher that your estimated budget?
Bidders can submit proposals that are greater than the budget range/estimated contracted value however any increase in value may be subject to additional approvals prior to contract award, which are not guaranteed.