Immigration IT Portfolio

Proc195 Sponsorship Delivery Partner

Incomplete applications

0
Incomplete applications

Completed applications

13
Completed applications
7 SME, 6 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 5 December 2016
Deadline for asking questions Monday 12 December 2016 at 11:59pm GMT
Closing date for applications Monday 19 December 2016 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Agile Delivery Partner required for the Beta stage of the Sponsorship Project, with the goal of replacing the legacy system by building a new extensible and reusable service to meet the needs of caseworkers and sponsors for UK Visas and Immigration (UKVI).
Latest start date Monday 6th February 2017
Expected contract length 31 weeks (4x5 week Programme Increments + 2 contingency & 1 week Project Kick Off at the beginning)
Location Yorkshire and the Humber
Organisation the work is for Immigration IT Portfolio
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Home Office and Immigration IT Portfolio are currently implementing a number of initiatives to improve the Visa Sponsorship process. Sponsorship is currently delivered on a legacy system (PBS) which is not fit for purpose and nearing end of life. As a result, a new system is being developed to replace PBS, incorporating feedback from users to improve it and align with the overall UK Visas and Immigration (UKVI) strategic goals.
Problem to be solved The Programme is building services to transform the way the Home Office (HO) manages immigration into the United Kingdom. Its key deliverables include: The core Immigration system used by Home Office staff, which replaces the existing PBS system, supports several thousand concurrent users, and manages decision making on hundreds of thousands of Immigration and Visa cases per year; Configurable technology modules tailored to a specific business service need; Automation of existing manual, paper-based processes; and supported decision-making to drive consistency.
Who the users are and what they need to do As a sponsor:
•Apply for a licence or CoS/CAS allocation
•Assign CoS/CAS
•Report on sponsored workers/students
•Edit my details
•Add/edit users
•Add/edit representatives
•Renew my licence.

As a representative, on clients’ behalf:
•Apply for a CoS/CAS allocation
•Assign CoS/CAS to workers/students
•Report on sponsored workers and students
•Provide details of changes to my organisation
•Provide details of new users.

As a caseworker:
•Find cases
•Consider risk
•Carry out checks
•Record the outcome of checks
•Make and record decisions
•Communicate with sponsors
•Suspend/Downgrade/Revoke/Reinstate Licences
•Issue CoS/CAS allocations.

As a manager:
•Perform management checks
•Assign work to caseworkers
•Report on workload.
Early market engagement Some market engagement on Alpha has been done within the Home Office, Cabinet Office and with CCS.
Any work that’s already been done Discovery Phase has already been completed and Alpha Phase is currently under way. The goals of the Alpha phase are to: build a deep understanding of user needs within sponsorship, inside and out of government; identify opportunities for improving the service; define Alpha candidate and approach to decommission current systems.
Existing team The team currently consists of a Support Team, External Team, Internal Team and Data Team, although this structure may be adjusted for Beta phase. The Supplier will work collaboratively with the other suppliers, as well as other teams in the Programme. Some of the main suppliers are: Atos, PA Consulting, HiveIT, RedWeb & Triad.
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Foundry House | 3 Millsands | Riverside Exchange | Sheffield | S3 8NH. We would prefer teams to be located within 1 hour of the office in Sheffield.
Working arrangements The work will take place over 6x5 week 'Programme Increments', which includes a 4 week Sprint Cycle and 1 week between cycles (plus a kick off at project start).

The supplier should be able to provide up to 3 Sprint Teams (see Q&A section for details on team roles), working alongside and interacting with the current project team.

To ensure teams are working collaboratively and are well aligned they should be able to interact easily. We prefer teams to be located within 1 hour of Sheffield office and have facilities for virtual presence through an always-on video link(using Skype/Google Hangouts).
Security clearance Supplier personnel should be compliant with CTC as a minimum. Depending on nature of the role, individuals requiring access to production/production-like environments must have or be capable of achieving SC Clearance. Accessing Foundry House requires HO SC Clearance. Preferably all resources seek this in advance of project start date.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions All suppliers must apply via Digital Marketplace and, in addition, all expressions of interest MUST be received by the Home Office IPT Commercial Mailbox (iptcommercial@homeoffice.gsi.gov.uk) by 11.59pm Monday 19th December 2016. Reponses after this won't be considered and applications won't be reviewed before the deadline closes. The e-mail should be headed with "Proc195-Sponsorship Delivery Partner".

For the response, please confirm whether or not you comply with each of the "Essential Skills and Experience" and "Nice-to-have Skills and Experience" and provide evidence against EACH ONE. The evidence provided against each shouldn't exceed 300 words and should be provided in PDF format.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience in using agile delivery methodologies including Scrum, Continuous Delivery and Agile at Scale
  • Experience of building services and application on Java 8 and NodeJS
  • Experience of infrastructure and web operations for the design, setup and running of large scale browser based, RESTful micro-services to 12 factor app principles
  • Experience of building UI to accessibility standards and GDS patterns and templates
  • Experience of domain driven design methods and principles
  • Experience of creating executable specifications
  • Experience of deploying using Docker and Kubernetes
  • Experience in bespoke software application development of browser based software
  • (Please see Question and Answer section for details on response evaluation criteria)
Nice-to-have skills and experience
  • Experience of integrating with legacy data platforms and APIs
  • Experience of working in teams with User Researchers to deliver to user needs
  • Experience of successful collaborative working as part of a multi-supplier delivery team
  • Experience of scaling processes and approach to meet challenging needs such as complex integration with legacy systems, and complex data migration from legacy systems
  • (Please see Question and Answer section for details on response evaluation criteria)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Whether the proposed delivery team includes any subcontractors or partnered resources
  • Capability of standing up the team from the contract award date
  • Ability to deploy the teams within 1 hour of the Customer’s location
  • Ability to adopt the technical solution developed so far and methodology, gain a detailed understanding to allow ongoing support and further development, where applicable enhance the solution and methodology
  • Reference track record
  • Willingness to align with the Programme Approach (for example the Definition of Done, the Test Strategy, the Release Planning Approach etc.), but to offer opportunities for improvements were identified
  • Identification of risks and dependencies that might impact deliverability of the Project, and suggested approaches to manage them
  • Supplier Assessment Day
  • Value for money / Competitive whole life costs
  • (Please see Question and Answer section for details on additional T&M roles)
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Application of Agile Principles
  • Ability to add value
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

10%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. How will the responses against the Essential Skills and Nice-to-have skills be evaluated? All answers will be evaluated and given a score between 0 and 4, where 0='Not met or no evidence', 1='Partially met', 2=‘Substantially Met’, 3='Met’ and 4='Exceeded'. The responses for the Essential Skills will be worth 80%, and the Nice-to-have Skills will be worth 20%, of the overall evaluation criteria for the initial phase
2. What roles should the Sprint Team consist of? Each team should consist of 8 roles at a minimum: 1x Delivery Manager (Scrum Master), 1x Business Analyst, 4x Developers (at least 1 must be senior developer), 1x Interaction Designer, 1x Automation Test Developer.
3. What are the additional roles that should be provided for on a T&M basis? Additional capabilities may be required (to be provided on T&M basis): Delivery Manager, Business Analyst, Developers, Interaction Designer, Automation Test Developer, Content Designer, Exploratory Tester/Test Analyst, Integration Architect, Business Design and Technical Architect.
4. What level of clearance is required to access Foundry House (Sheffield office location)? Access to Foundry House requires CTC Clearance (not SC Clearance, as stated in the Security Clearance section of the main body)
5. Please could you clarify what you mean by ‘domain driven design methods and principles’? Domain-driven design (DDD) is an approach to software development for complex needs by connecting the implementation to an evolving model.

The premise of domain-driven design is the following:
-Placing the project's primary focus on the core domain and domain logic;
-Basing complex designs on a model of the domain;
-Initiating a creative collaboration between technical and domain experts to iteratively refine a conceptual model that addresses particular domain problems.

We use domain driven design methods and principles to allow us to break down large, complex problems into smaller, manageable services that interconnect in clear and well defined ways.
6. Please could you clarify what you understand by ‘executable specifications’? By 'executable specifications' we mean the use of tools and techniques to ensure that the things that define the behaviour of the software solution (and are understood by all the stakeholders) are used directly and without manual translation to prove that the software delivered meets the requirements. Effectively, the specification should be able to be run by a computer to ensure that the software works.
7. It is stated in a previous clarification response that the scoring range is between 0 and 4, where 0='Not met or no evidence', 1='Partially met', 2=‘Substantially Met’, 3='Met’ and 4='Exceeded'. In the CCS guidance provided the range is between 1-3, and any responses that score below 2 do not proceed to the next stage of the procurement. Can we confirm if the cut-off is still '2 or lower'? Can we also confirm what the difference is between 2 = 'substantially met' and 3 = 'met'? We added an additional scoring criteria to give us more flexibility on assessing the supplier responses. We can confirm that the cut-off is still 2 or lower. You can (for the sake of clarity) assume that the scoring criteria approximately equate to the following percentages: 0 = 0%, 1 = 25%, 2 = 50%, 3 = 75%, 4 = 100%.
8. Is there any more information available at this stage, or will further information be made available to suppliers at the next stage of the procurement? There will be further information available in the next stage, including a detailed project background document, along with some technical specifications. At this stage we are trying to ensure that the supplier meets the key requirements prior to the next stage of procurement.
9. Does the authority have a preference for suppliers to be co-located with them in Foundry House, Sheffield or deliver services out of a location with 1hr of Sheffield? If Yes, could the authority state their reasons for the preference? Suppliers will need to be in Foundry House to attend key meetings and work collaboratively with the team. However, due to space restrictions in Foundry House, working within 1 hour of Sheffield is acceptable for the most part. The reason for insisting that clients be based within 1 hour of Sheffield is to allow for flexibility around scheduling meetings and the logistical difficulties of being based further away.
10. Can we confirm that the only evidence (300 words each) that the suppliers need to provide are the criteria stated in Essentials skills & Experience and Nice to Have section? For clarity that there is no response expected at this stage for criteria listed in "How suppliers will be evaluated" section... We can confirm that the supplier need only to provide evidence against the 8 Essential Skills & Experience and 4 Nice to Have Skills and Experience criteria. There is a maximum of 300 words for each of the 12 criteria. The criteria in the How suppliers will be evaluated' section will be assessed in the next stage should the suppliers be successful.