Awarded to Chaucer Consulting

Start date: Monday 6 September 2021
Value: £3,000,000
Company size: SME
The Home Office.

Police Landscape Mapping

10 Incomplete applications

8 SME, 2 large

15 Completed applications

9 SME, 6 large

Important dates

Thursday 6 May 2021
Deadline for asking questions
Thursday 13 May 2021 at 11:59pm GMT
Closing date for applications
Thursday 20 May 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Summary of the work
Provide independent portfolio management across national Law Enforcement technology programmes. Facilitate integrated planning, risk and dependency management. Maintain governance &oversight processes. Implement interconnected outcomes planning and realisation. Support documentation of related business and technical standards. Advise and inform on landscape issues with mitigations. Facilitate Stakeholder Engagement across the portfolio .
Latest start date
Monday 12 July 2021
Expected contract length
2 years.
Organisation the work is for
The Home Office.
Budget range

About the work

Why the work is being done
The Home Office and the National Police Chiefs’ Council are currently implementing a number of National Law Enforcement initiatives. These have been mapped to ensure that there is a clear view of when and how delivery of these initiatives impacts on the stakeholder community. Work to maintain and develop this insight, as initiatives progress through their various delivery stages, is necessary to enable a more effective portfolio management approach and ensure that the initiatives are operating in a complementary manner (identifying any overlaps or gaps), any critical dependencies are understood and critical milestones are mapped and communicated so that the Police Forces are able to ensure their business readiness .

Many of the initiatives are now very mature whilst others are being added to the pipeline. There is a need to ensure that lessons are being learned and applied as new initiatives are stood up and that best practice is being actively shared across projects and programmes regardless of where they sit in the delivery lifecycle. There is also a need for support with engagement on a proposal for an alternative delivery approach for the larger law enforcement technology programmes being delivered by the Home Office.
Problem to be solved
Maintaining engagement between the various programme teams and their target consumers. Capturing key insights and lessons learned and ensuring these are shared and adopted across different programmes.
Supporting programme engagement as they adopt new or alternative delivery models reflective of the project delivery lifecycle stage they are at.
Collection and maintenance of project data including planning, risk and Dependency and critical milestone identification;
Support and mange systems for reporting and governance.
Benefits management;
Implementation and improvement of a programme view;
Continually refresh and keep current all portfolio data;
On boarding of further projects that come into scope;
Prepare management information across the landscape and specifically a connected and overarching view of the vision of these programmes in totality every 6 months within this parliament so as to provide a clear picture of the overall agenda for the digital transformation.
Who the users are and what they need to do
Users include but are not limited to law enforcement (Police Forces including Commissioners, National Crime Agency, etc), Home Office (Police Systems Governance, Digital, Data & Technology and Homeland Security), College of Policing, and the Police Digital Service.

As well as engaging with end users of capabilities, there will be a need to engage with operational leaders as well as technology and finance leads within user organisations. Programme and Project delivery resources within user organisations and the Home Office will also be engaged as part of this work. Engagement with policy leads within the Home Office and user organisations will also be necessary and engagement with standards setting organisations such as the Police Digital Service and the College of Policing will be required too.

The contract will be placed by the Home Office but some (or all) aspects may be novated, upon contract signature, to the Police Digital Service for contract management.
Early market engagement
Any work that’s already been done
This requirement has been ongoing for 4½ years and now enters a period of re-competition. A period of transition is expected between suppliers and should be provisioned for.
Existing team
The supplier will be working with civil servants, NPCC & Association of Police and Crime Commissioners (APCC) staff, Police Forces, programme teams, the Police Digital Service and multiple suppliers across various strands of work for delivery of the programmes.
Current phase
Not applicable

Work setup

Address where the work will take place
National Police Chiefs’ Council offices at 10 Victoria Street, London; Home Office London Sites: 2 Marsham Street and Croydon . The supplier may need to do work at stakeholder premises either for one off events or activities or, on occasion, for time bound pieces of work.

General Home Office working hours are a core of 10-4, Monday – Friday. The Supplier is expected to be available during these periods.

This may change if some or all of the contract management is novated to PDS.

At the moment due to COVID-19 work is being carried out remotely.
Working arrangements
At the moment due to Covid-19 the Programme is working from home. Expenses will conform to HO internal policies and will not be payable within the M25. Occasional travel to other Police Forces (or partner organisation) offices may be required.
Security clearance
All staff must be security cleared (or be willing to be cleared) to SC level (required) along with NPPV3 Police Clearance (Desired).

Additional information

Additional terms and conditions
Standard DOS Terms and Conditions.

This Call-Off Agreement is one of a number of agreements across the law enforcement area and the Customer requires that no single supplier can perform both a client side management role and a delivery role in this space, unless expressly permitted by the Home Office. For the avoidance of doubt, the provision of client side management and delivery roles across different programmes and areas within the Home Office will be permissible.

Home Office DDAT maximum rates for managed services will be applicable.

IPR in any developed technology will rest with the Home Office.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable evidence of ability to rapidly establish credibility with senior management in the relevant business areas within the last twelve months.
  • Agility and flexibility to respond to changing demand and priorities e.g. from customer needs or own analysis within the last twelve months.
  • Demonstrable experience of delivering portfolio support and advice at a senior level across multiple technology programmes within the last twelve months.
  • Demonstrable experience of the creation and management of portfolio analysis models (e.g. VMOST) in a technology environment within the last twelve months.
  • Demonstrable experience of reviewing landscape complexity and assessing opportunities for improvement to both business and technology stakeholders within the last twelve months.
  • Proven capabilities and qualifications in portfolio and programme management within the last twelve months.
  • Demonstrable evidence of establishing demand and benefits management processes across a broad programme landscape within the last twelve months.
  • Demonstrable evidence of providing reports &assessments across the scope of work which are independent of suppliers working on constituent major projects (>£1million) &without potential conflicts of interest within last twelve-months
  • Demonstrate experience of working successfully in a challenging and complex public-sector environment within the last twelve months..
  • Demonstrable evidence of working in a multi-stakeholder environment and of bringing organisations together to deliver a shared objective within the last twelve months.
  • Experienced as a team; self organised having an ability to work on their own initiative and without constant direction.
Nice-to-have skills and experience
  • Familiarity with current Law Enforcement technology and related infrastructure, Policing strategy e.g. Policing Vision 2025, and Home Office priorities.
  • Access to a range of additional resource and networks.
  • Awareness of the current main digital projects in the policing space and likely challenges they will encounter.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Engagement and approach
  • Mobilisation
  • Team members skills and experience
  • Analytical Methods (VMOST)
  • Structured approach to deliverables/ outputs etc.
  • Value for Money.
Cultural fit criteria
  • Work collaboratively with permanent staff and other suppliers.
  • Provide diversity of experience and ways of operating.
  • Be open, honest and transparent.
  • Share knowledge and participate in skills transfer.
  • Have a committed, proactive and professional approach to work.
  • Be flexible in adapting to meet changing priorities and business requirements.
  • Approach to Social Value.
Payment approach
Capped time and materials
Additional assessment methods
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there an incumbent?
Yes there is an incumbent.
2. What is the IR35 position?
This is an Outcomes based contract so IR35 is not applicable.
3. What is the Police Service Governance?
This reference is incorrect. PSG is the “Public Safety Group” which is the Home Office unit formerly known as “Police Crime and Fire Group”.
4. What are the Home Office DDAT maximum rates for managed services?


SFIA3 £600/£759;
SFIA4 £750/£886;
SFIA5 £950/£1,012.


SFIA3 £550/£797;
SFIA4) £650/£981;
SFIA5 £900/£1,207.


SFIA3 £500/£728;
SFIA4 £700/£981;
SFIA5 £850/£1,075.


SFIA3 £450/£696;
SFIA4 £650/£822;
SFIA5 £800/ £949.

IT Operations

SFIA3 £450/£696;
SFIA4 £650/£822;
SFIA5 £800/£949.


SFIA3 £540/£633;
SFIA4 £680/£759;
SFIA5 £800/£896.

QAT (QAT Analyst/Test Engineer/QAT Delivery):-

SFIA3 £460/£575;
SFIA4 £575/£697;
SFIA5 £800/£841.

UCD (Content Designer/Service Designer/ Interaction Designer/User Researcher/Accessibility&Inclusion):-

SFIA3 £425/£683;
SFIA4 £575/£848;
SFIA5 £625/ £974.

SFIAs1/2/6/7 are not required. The Home Office expects the majority of services to be priced at/below/close to target rates. The evaluation approach to pricing will be shared with shortlisted suppliers.
5. Who is the incumbent?
Chaucer Consulting Limited.
6. Is the incumbent supplier bidding?
The incumbent has not been asked whether or not they will bid; nor have they been asked if they will apply.
7. Who is the incumbent supplier on this service please?
Chaucer Consulting Limited.
8. Would the provision of this service prohibit the supplier from working on any of the technology programmes?
The Supplier would need to seek permission from the Home Office on each and every specific occasion. The Home Office will act reasonably should this occur.
9. Can you confirm the approximate size of the existing consultancy team please?
The current team fluctuates in size depending on the in-flight activities that they need to complete. The team size would average out to 6-8 people.
10. DOS QUESTION: Access to a range of additional resource and networks.
Clarification Question: What additional resources will HO require?
The Home Office may require the supplier to provide reach into stakeholder organisations or industry and provide access to resource with experience in delivering similar technology changes, using similar methodologies or, providing large scale change, to the same or a similar stakeholder base.
11. What is the budget range for this work?
The budget range cannot be revealed at this stage.
12. Can more detail be provided on the question “Access to a range of additional resource and networks”?
The Home Office may require the supplier to provide reach into stakeholder organisations or industry and provide access to resource with experience in delivering similar technology changes, using similar methodologies or, providing large scale change, to the same or a similar stakeholder base.
13. DOS QUESTION: Demonstrable evidence of providing reports &assessments across the scope of work which are independent of suppliers working on constituent major projects (>£1million) &without potential conflicts of interest within last twelve-months
Clarification Question: Where suppliers are asked to provide demonstrable evidence of providing reports & assessments across the scope of work, should the evidence included seek to demonstrate the provision of assurance?
The Landscape Mapping work does not provide assurance to the Stakeholders on how the programmes are progressing rather it seeks to establish a consolidated view of the state of the programmes (based on perceptions on both the programme and the policing stakeholder side). The Stakeholders are provided with an assessment of the programmes’ status and how they’re fitting together rather than detailed assurance and advice on remedying issues.

On that basis the evidence submitted does not have to provide evidence of assurance though it may be strengthened if it were included.
14. Can you advise the anticipated resource requirement for the first 3 months of this engagement including number of resources, capabilities and levels required?
There are between 6 and 8 people working on the current Landscape Mapping contract at any given time whose capabilities are in project delivery, communications and business change. These resources are mapped to SFIA grades 3, 4 and 5.

The Supplier will be required to determine the anticipated resource requirement as part of planning the first three months of work. This will be carried out upon creation of the initial Statement of Work.