Awarded to Tata Consultancy Services Limited

Start date: Monday 5 July 2021
Value: £880,000
Company size: large
Department for Work and Pensions

Forgerock DevOps support

12 Incomplete applications

9 SME, 3 large

25 Completed applications

18 SME, 7 large

Important dates

Friday 26 March 2021
Deadline for asking questions
Friday 2 April 2021 at 11:59pm GMT
Closing date for applications
Friday 9 April 2021 at 11:59pm GMT


Off-payroll (IR35) determination
Summary of the work
DWP requires a team of Dev Ops specialists to join an established DevOps capability for the Department's Identity and Trust Digital team to work as part of an agile team running 2 week sprints and supporting development projects as well as the live production services.
Latest start date
Tuesday 22 June 2021
Expected contract length
2 years
No specific location, for example they can work remotely
Organisation the work is for
Department for Work and Pensions
Budget range
It is estimated that the work can be delivered up to an estimated cost of £1m ex VAT over the expected 24 month contract term.

About the work

Why the work is being done
To develop and support DWP's Identity Access Management solutions which are predominately based on the ForgeRock IAM platform. The supplier is required to provide 4 Dev Ops resources to work alongside the existing DWP Dev Ops team to develop the live service and also develop future versions of the platform in an iterative way.
Problem to be solved
To provide accessible and secure citizen access to DWP services.
Who the users are and what they need to do
As a citizen I need to have my identity verified so that I can gain access to my information to support my benefit claim.
Early market engagement
Any work that’s already been done
Existing team
There is an established DWP staffed DevOps team that the supplier will be expected to work with.
Current phase

Work setup

Address where the work will take place
Sheffield, (DWP, Kings Court).
Working arrangements
Onsite (where possible) for face to face meetings (2 or 3 days per week); remainder of time can be remote but is required to be UK based.
Security clearance

Additional information

Additional terms and conditions
All expenses must be pre-agreed between the parties and must comply with the DWP Travel and Subsistence Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. DWP will review the DOS 5 legal documents against DWP's model T&C's to ensure best fit. This information will be shared with short listed suppliers . An assessment of the employee status will be undertaken with the preferred supplier to determine the IR35 position before contract signature.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • To have 3 years minimum technical experience in DevOps.
  • Significant and demonstrable experience in leading, or had significant involvement in delivering, outcomes involving Forgerock or similar IAM platforms.
Nice-to-have skills and experience
Have experience of working within DWP or a comparable organisation within the last 3 years.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology
  • How the approach or solution meets your organisation's policy or goal
  • How they've identified risks and dependencies and offered approaches to manage them
  • Team Structure
  • Value For Money
Cultural fit criteria
  • Help local communities to manage and recover from the impact of Covid-19
  • Create new businesses, new jobs and new skills
  • Improve health and wellbeing
  • Tackle workforce inequality
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Are there any incumbent suppliers providing support to DWP’s IAM service?
Yes. TCS (Tata) currently supply expertise into these roles.
2. Are there any incumbent suppliers providing support to DWP’s IAM service?
Yes. TCS provide external support currently.
3. Is this role inside or outside IR35?
These are for roles inside IR35, i.e. roles that are to be buyer-led.
4. Is there an Incumbent? If so, who is it?
Yes. TCS is the incumbent.
5. How vendor will be selected?
Preferred supplier to be selected by evaluation using the methods described in the published opportunity.
6. Are you able to disclose the current processes and tools that are being used for DevSecOps within DWP? Including the current stack?
Key tooling: Terraform, Docker, Ansible, Kubernetes pref including Istio as a service mesh.
Platform is AWS - core services: EC2, ECS, EKS, VPC Networking etc.
Increasing use of serverless.
Target is a fully automated CI / CD pipeline.
7. We notice you are looking for 4 resources, please can you clarify how you would like us to respond. Would you like us to respond providing individual resources or as a supplier?
This is a procurement for a DOS outcome, rather than a request for specialists. Therefore, please respond providing a proposal against the outcome request.
8. Do you have a preferred or incumbent supplier?
I am not clear what you’re asking here – please clarify. There is an incumbent supplier (Tata) currently. This opportunity is a new opportunity for 4 DevOps to support the existing DWP DevOps team.
9. Will the assessment team score suppliers who hold a ForgeRock Partnership higher?
Holding a ForgeRock Partnership does not form a part of the evaluation criteria, and as such will not provide any bidder with any advantage.
10. Would you consider other approaches and resourcing models, such as devops as a service, offsite resource, deliverable based outcomes, etc?
Alternative approaches other than those set out in the published opportunity will not be considered.
11. Is this an inside or outside IR35 position?
These roles are inside IR35, i.e. roles that are to be buyer-led.
12. What’s the end day rate?
I am not clear what you’re asking here, please clarify.
13. How many people will you need?
We require four resources to work alongside the existing DWP DevOps team.
14. Please share detailed requirement.
Low level requirements to be shared with the shortlisted suppliers following initial evaluation.
15. Could the Authority share the procurement timeline for shortlist, evaluation, presentation and award?
Our present indicative timetable is as follows:

12/04/2021-16/04/2021 Evaluation of applications by Authority

19/04/2021 Suppliers notified as to results of shortlisting. Shortlisted suppliers are invited to submit proposals.

30/04/2021 Deadline for suppliers to submit their proposals

03/05/2021-14/05/2021 Evaluation of proposals by Authority

17/05/2021 Intention to award notification issued to successful and unsuccessful Applicants.

01/07/2021 Expected start date for Framework Agreement(s)

This is subject to change.
16. Are suppliers permitted to use more than one example in each answer, to demonstrate the breadth of our experience?
Yes, but suppliers will evaluated based on the quality of evidence provided against each skill/experience as opposed to the quantity.
17. Can you confirm maximum daily rate for each individual member of the team?
We did not include a maximum day rate for individuals within this requirement.