This opportunity is closed for applications

The deadline was Tuesday 2 March 2021
Secretary of State for Home Department (acting through the Home Office)

C18479 Digital Data and Technology (DDaT) Business Analysis Partner Service

22 Incomplete applications

19 SME, 3 large

38 Completed applications

24 SME, 14 large

Important dates

Tuesday 16 February 2021
Deadline for asking questions
Tuesday 23 February 2021 at 11:59pm GMT
Closing date for applications
Tuesday 2 March 2021 at 11:59pm GMT


Summary of the work
The Home Office is looking for a supplier who can provide the necessary knowledge, skills and experience to help meet demand for Business Analysis Services within the Home Office’s Digital, Data and Technology directorate (and wider HomeOffice), on a range of internal and public facing services from discovery to live.
Latest start date
Monday 3 May 2021
Expected contract length
2 years
No specific location, for example they can work remotely
Organisation the work is for
Secretary of State for Home Department (acting through the Home Office)
Budget range

About the work

Why the work is being done
Home Office customers and employees rightly expect modern technology which helps customers receive the service they require and supports employees in protecting the public. We are increasingly reliant on technology to support the Home Office in its role to lead on immigration and passports, drugs policy, crime policy and counter-terrorism, and to ensure visible, responsive and accountable policing in the UK. We need to design and deliver technology which supports the transformation of the Home Office and the modernisation of our processes making them fit for a digital future.

Home Office DDaT requires a Business Analysis Services Partner to provide BA capability and delivery across all our areas of work (including immigration and passports, borders, policing and counter-terrorism).
Problem to be solved
Home Office owns and directs its business analysis capability through civil servant analysts, but the variety and fluctuation in demand is such that the flexibility afforded by supplementary service arrangements are invaluable.
This is an element in our long-term change programme, which is leading the transformation DDaT in support of our digital future. This work specifically supports improvements in our resourcing approach and better alignment of BA work to the DDaT profession and preferred methodologies. These changes are being put in place to provide technology which:
• Is accessible and aligned to user needs
• Can be built and maintained more cost effectively
• Enables a data driven organisation
• Allows more rapid iteration

This work must contribute to the evolution of our delivery against these goals.
Who the users are and what they need to do
Home Office service users (staff and external)
Early market engagement
Any work that’s already been done
Existing team
A civil service led mixed team of managed service providers, contractors and civil servants. The successful bidder will be required to engage and collaborate across all groups delivering and maintaining services for the Home Office.
Current phase
Not applicable

Work setup

Address where the work will take place
The majority of the services are expected to be based at our London, Croydon, Sheffield or Manchester sites. However, the successful supplier must be capable of providing the service nationwide. Secondary locations may include Glasgow, Liverpool, Southport or Hendon.

The work will be divided into Statements of Work (SOWs) which will clearly identify the relevant base location.
Working arrangements
A flexible approach is required to meet the needs of each individual project and programme. The work will be divided into Statements of Work (SOWs) which will clearly identify the working arrangements.
Security clearance
All supplier staff must have Counter Terrorism Check (CTC) prior to starting work, however most work will require Security Clearance (SC). Supplier staff not in possession of the required clearance must be willing to undergo and capable of passing the clearance process. Occasionally, NPPV3 or DV clearance is required

Additional information

Additional terms and conditions
1.Travel expenses are payable for journeys outside the M25 (Greater London) or journeys greater than 10 miles from other base locations, where approved in advance and in line with HO Travel policy (subsistence not payable).

2. Professions rate caps will be applied to all roles at all SFIA levels. Caps will be provided to shortlisted suppliers at RFP stage.

3. Seasonal furloughs may be required.

4. Potential Providers participating in the Request for Proposal (RFP ) stage will need to complete, sign and return a non-disclosure and ethical walls agreement (NDA) prior to receiving the RFP.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of successfully providing business analysis on high-profile large-scale technology or digital change programmes.
  • Recent experience (within last 2 years) of placing SFIA level 3 to 5 business analysts into delivery teams in government or critical National Infrastructure.
  • Have employees who have extensive practical experience of working within agile methodologies, leading on requirements for large scale agile delivery and developing high standard business analysis artefacts.
  • Demonstrate experience of showing flexibility in meeting client demands including providing individual/ teams at short notice.
  • Evidence experience of running an Architecture Service with 20+ UK based resources in the last 5 years showing the % mix of permanent /associate resources.
  • Evidence where you have increased the level of business analysis capability within an organisation, to a high standard.
  • Please demonstrate evidence of a contemporary approach to business analysis including training for your staff and thought leadership in this space
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Essential skills (from stage 1)
  • Approach and methodology (and how they meet the requirements)
  • Organisation capability to provide specialist support
  • Added Value
  • Team mobilisation
  • Approach to IR35 compliance
Cultural fit criteria
Social Value - Equal Opportunity
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please note.
The 100 word limit on responses to essential skills and experience is a hard limit. Responses that include hyphenation, back slashes, underscores or other methods to bypass the limit may result in your deselection from the procurement process.
2. Essential skill 5 references architecture. Is this correct?
No, this is an error. Essential skill 5 should state: Evidence experience of running an Business Analysis Service with 20+ UK based resources in the last 5 years showing the % mix of permanent /associate resources.
3. Whilst we appreciate that you’ve issued rate previously, can you confirm the SFIA rates expectations for each level for this service. Thanks.
The maximum rate that can be tendered is: SFIA 3 £633, SFIA 4 £759 and SFIA 5 £886. SFIAs 1, 2, 6 and 7 are not required. It should be noted that Home Office expects the majority of BA services to be priced at, below or close to our target rates of £540/ £680 /£800. The evaluation approach to pricing will be shared with shortlisted suppliers.
4. Is this correct, or should it be Business Analysis partner?
Evidence experience of running an Architecture Service with 20+ UK based resources in the last 5 years showing the % mix of permanent /associate resources
See Q 2 above.
5. As we move through this decade we are increasingly using technology that will increase the efficiency of Business Analysts. Technology that will gain a greater level of understanding of a business process than a BA could possibly be able to do.
Is the Home Office interested in procuring BA’s who have these tools at their disposal?
We are interested in any added value that the BA service brings and will be asking shortlisted suppliers to provide details within their proposals. Any tools deployed within the Home Office will need the necessary technological and security approvals and it should be noted that this DOS contract is not a vehicle to sell tools.
6. For question 5, is the 20+ to be evidenced with a single client (and if so, across multiple projects or on a single one), or is this to gauge the scale of our internal capability/ teams?
Evidence of providing 20+ BAs can be split across clients and projects as long as they are concurrent.
7. For question 5, is the 20+ referring to Business Analysts only, or a cross-functional team delivery BA outputs?
Business Analysts only.
8. Can you outline the key responsibilities for the BA role and direct us to the SFIA role that this is most closely aligned to?
The SFIA skill sets required of the service are: Business analysis (BUAN)
Requirements definition and management (REQM)
Relationship management (RLMT)
Consultancy (CNSL)
Business modelling (BSMO)
User experience analysis (UNAN)
Business process improvement (BPRE)
Enterprise and business architecture (STPL)
Methods and tools (METL)
Innovation (INOV)
Testing (TEST)
Business process testing (BPTS).
Full requirements will be shared with shortlisted suppliers.
9. If staff possess SC clearance will they also be required to have CTC?
10. the Revised essential Skill 5 specifies evidence of running a BA Service with 20+ UK based resources – this would seem to preclude many SME organisations, especially if this is expected to have been with one client, and doesn’t seem to be in the spirit of the HO and UK targets of 28% spend with SMEs by 2022.
i) We have delivered services with teams of 5-10 BA, does this mean that we would not qualify
ii) are you looking to appoint just one provider for all demand, or have a “preferred” supplier list with call-off
Please see our response to Q6 which confirms that the evidence can be from multiple clients, as long as the services are delivered concurrently. This essential skill should not preclude SMEs and it should be noted that the successful supplier must be capable of delivering this number of resources. i) If you cannot evidence delivering 20+ BAs concurrently across your clients, this would mean that you do not qualify. ii) We will award to one supplier, as mandated by the framework. Our expectation is that suppliers may have sub-contractors in their supply chain.
11. Could the buyer please confirm the IR35 status for this work?
The majority of the services are expected to be outside IR35 but this will be considered on a SOW by SOW basis and a final assessment will be made once the Worker Engagement Route is known.
12. Will the buyer sponsor the clearances for individuals?
13. Could you clarify what you mean in the skills and experience section by ‘permanent’ and ‘associate’ resources?
Permanent refers to the employees of the supplier and associates are non-employees, e.g. sub-contractors, contingent labour, temps.
14. Could you clarify the requirements for security clearance. If staff have SC, will they require a separate CTC clearance? If so, how many people would you expect to require CTC?
Please refer to Q9.
15. Please could you elaborate on what you are looking for when you say “contemporary” in the last question? And, can you confirm that it is OK to reference more than one example in this case?
We would like to understand what your current thought leading approach is for your business analysis capability so that the capability remains current with industry trends and business analysis best practice. How do you identify changes in industry and/or best practice to ensure that your Business Analysts remain up to date, and have the right skills, experience, and knowledge? More than one example is fine; however, we would prefer more depth in a single example.
16. What is the forecasted budget range for this work?
The contract value is capped at £9.5m across the 2 year term.
17. It is mentioned that the existing team includes a team of managed service providers. Is there a primary managed service provider incumbent who is currently providing a BA partner service?
No, there is no primary service provider. There are 22 live managed service contracts, across 15 suppliers, that include some business analysis services.
18. Can you provide details of the initial requirement (from May 2021) and any information on the pipeline of work for 2021/22?
Demand will depend on the progress and success of planned civil servant campaigns but as an initial view of the first requests likely to be made immediately in May are around 3 lead BAs, 2 senior BAs and 2 BAs.