NHS Property Services

Digital Transformation Consultant

Incomplete applications

0
Incomplete applications

Completed applications

16
Completed applications
14 SME, 2 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 23 November 2016
Deadline for asking questions Friday 25 November 2016 at 11:59pm GMT
Closing date for applications Wednesday 30 November 2016 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role Product manager
Summary of the work Experienced Digital transformation consultant required to deliver a Digital Target Operating Model. Define and create the Digital journey and multichannel platform required to support the TOM. Define and document Customer types, Services Offered and Digital Customer Journeys within NHSPS. Work with a wider project team delivering new Customer Contact Centre.
Latest start date 12/12/2016
Expected contract length 3 months with an option for 3 month extension
Location London
Organisation the work is for NHS Property Services
Maximum day rate 800

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement N/A
Who the specialist will work with The Digital Transformation Consultant will be required to work within a team of specialists in order to deliver the project consisting of :
Project Manager
Business Analyst
Service Management Consultant
Technical consultant – Case Management Tool
CRM SME

The Digital Transformation Consultant will also be required to work with:
Head of Customer Strategy
Customer Strategy team
CIO
Corporate PMO
Head of Architecture
Head of IT Security
Head of Business Solutions
Head of BI/BI specialist
Head Service Operations
Internal IT teams
External Suppliers
What the specialist will work on 1. Define Customer types within NHSPS
2. Define Services offered to NHSPS customers
3. Define best practice digital journey that customer types should be taking through the organisation
4. Define Digital Target Operating Model (TOM) as aligned to the Customer Strategy
5. Scope and define requirements for people, process and tools to support the Digital TOM
6. Assist with mapping of all 'As Is' customer journeys
7. Assist with refinement and simplification of customer journeys using best practice to provide input to the Contact Centre Implementation Project team
8. Assist in the creation of detailed business case/requirements for purchase

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place London - Soho. Will be required to visit NHS Property Services locations as required for the engagement.
Working arrangements The consultant is expected to be self-managed and proficient in asking the right questions to elicit requirements and information.

The specialist will be proactive and will schedule required workshops with relevant stakeholders and will organise the sessions to maximize the value from the stakeholders involvement.

It is anticipated that for the duration of the assignment, the specialist will be based onsite at NHSPS premises. Any incurred expenses will need to be factored into the day rate.

Own laptop and required software is to be provided by the specialist. Access to guest Wi-Fi networks will be provided by NHSPS.
Security clearance Not applicable, no increased security clearance required for this role

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have at least 3 years work experience as a Chief Digital Officer or Digital Transformation Consultant specialising in defining and agreeing Digital Target Operating Models
  • Have extensive experience in producing strategy papers and getting senior management approval
  • Demonstrate experience of define Digital customer journeys
  • Demonstrate experience of defining creating Multi Channel platforms and solutions
  • Possess excellent verbal and written communication skills to be able to present to a target audience
  • Be detail orientated/articulate with strong time management and organizational skills
Nice-to-have skills and experience
  • Demonstrate experience of implementing Multi Channel Customer Contact Centre or Service Centre
  • Have extensive experience in producing strategy papers, business cases and getting senior management approval
  • Demonstrate hands-on experience with business requirements gathering/analysis
  • Have experience of implementing customer service and relationship management improvement transformation projects.
  • Come from a consultancy background

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Be able to work on their own and under supervision as required.
  • Be able to effectively communicate with C-Level and Heads of department customers.
  • Work in a collaborative & open manner to develop the organisation's internal teams.
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

No questions have been answered yet