Start date: Friday 5 February 2021
Value: £500,000
Company size: SME
Hackney Council

Creation of a ‘common tools’ team to develop and iterate interim case management products for teams

1 Incomplete application

1 SME, 0 large

9 Completed applications

8 SME, 1 large

Important dates

Thursday 24 December 2020
Deadline for asking questions
Thursday 31 December 2020 at 11:59pm GMT
Closing date for applications
Thursday 7 January 2021 at 11:59pm GMT


Summary of the work
Creating a team to develop and improve common workflow tools to support service delivery for residents
Latest start date
Saturday 18 January 2020
Expected contract length
6 months
Organisation the work is for
Hackney Council
Budget range
This procurement is to the total value of £500,000 excluding VAT in order to ensure maximum flexibility. However, we expect to agree small statements of work for each £60-80,000 so that we can ensure we’re delivering solutions that meet users needs.

About the work

Why the work is being done
The Council is developing a suite of user-centred cloud-native applications to help teams perform common tasks in the processing of service requests from residents. By developing these solutions natively in the cloud, using open source technologies, we will be able to deliver value more quickly and prioritise security, user experience and reduce the revenue costs of delivering the tools.
Problem to be solved
We want to form a team to develop a suite of tools that can be used across council services to support core business processes, iterate them and gradually swap in permanent staff into the team. By creating at pace reusable components we can ensure that we provide simple, secure, scalable technology that helps us work collaboratively to deliver better services for residents. Ensuring these tools are developed to the same principles and standards enables the in-house team to develop its ability to support and continuously improve the tools better to meet users’ needs.
Who the users are and what they need to do
We would expect to define detailed user stories as part of sprint planning. However, at a high-level we expect this work to focus on development of:
A worktray solution so that council staff can view, update and complete service requests
Single view(s) so that council staff can view and update records about residents and businesses
A shared plan so that residents see what they need to do and what we will do so that they can take the next step
A two-way messaging tool so that we can communicate with residents via the channel of their choice and staff can collaborate to meet their needs
Early market engagement
Any work that’s already been done
We have developed beta tools for a single view (, shared plan ( ) and two way messaging tool (
We have a form builder to collect data (
We have a beta for a document upload and evidence store (
Existing team
The team(s) would need to be stand-alone but expected to interface with other teams working in Hackney IT and may benefit from shared sprint planning and show & tells where two projects are delivering value to the same users.

Over time, we would expect to ‘swap in’ members of permanent and fixed term staff to support with knowledge transfer.
Current phase

Work setup

Address where the work will take place
Work can take place remotely and communicated via weeknotes and show & tells
Working arrangements
This work can be done remotely but will require fortnightly reporting (eg via show & tells) to involve key stakeholders and regular engagement with practitioners through video conferences. We will provide access to key systems to project team members where required.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate an understanding of the user needs associated with the delivery of one or more local authority services
  • Demonstrate a track-record of user-centred design and Agile approaches to delivery
  • Experience of developing applications that have been assessed as meeting a government Service Standard
  • Experience of working collaboratively with an in-house team, building skills and capabilities to support a smooth handover
  • Have experience of working with .NET core, Docker, AWS and Terraform
  • Have experience of developing ‘in the open’ - using tools such as Github
  • Have experience of designing and developing minimum viable solutions
  • Have experience of designing to meet the public sector accessibility guidelines
  • Demonstrate how they have worked collaboratively in a multi-vendor environment
  • Demonstrate how they put security first in their work
Nice-to-have skills and experience
  • Demonstrate an understanding of Hackney’s approach to technology and data
  • Demonstrate how they provide opportunities for apprentices

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Understanding of the brief
  • Clarity of the approach
  • Experience from a similar project
  • Team structure, including skills, experiences and relevance of individuals
  • Identification of risks and plan to mitigate them
  • Blended day rates of the team
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with team members and the wider service
  • Hackney Council is a diverse organisation, reflecting the diversity of our borough. Describe how you would successfully work as a team with Hackney and other suppliers in a diverse environment.
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. For the following question, please can you clarify what you are looking for e.g is it an example of delivering a service for an LA “Demonstrate an understanding of the user needs associated with the delivery of one or more local authority services
A successful response will use the supplier’s previous experience to explain the user needs associated with a council service and a higher scoring answer will be relevant to council tax and benefits. This might be experience garnered from direct delivery of a service or consultancy associated with service redesign
2. Is there an incumbent supplier assisting with the discovery? Is so, whom?
Yes - MadeTech Ltd