Awarded to The Public Service Consultants (trading as The PSC)

Start date: Monday 22 March 2021
Value: £449,710
Company size: SME

Implantable Medical Devices (IMD) Beta

11 Incomplete applications

8 SME, 3 large

11 Completed applications

7 SME, 4 large

Important dates

Thursday 10 December 2020
Deadline for asking questions
Thursday 17 December 2020 at 11:59pm GMT
Closing date for applications
Thursday 24 December 2020 at 11:59pm GMT


Summary of the work
Implantable Medical Devices (IMD) Beta including supply of teams to provide programme setup and support of business case development; strategic service design and service modelling; point of care traceability pilot in multiple NHS trusts
Latest start date
Monday 8 February 2021
Expected contract length
Three months with option to extend
Organisation the work is for
Budget range
Capped Time and Materials up to £455,000 including expenses but excluding VAT

About the work

Why the work is being done
In 2018 following serious incidents involving pelvic mesh, an external review was commissioned to review these interventions. The Independent Medicines & Medical Devices Safety (IMMDS) Review was established to examine how the health system responds to patients reports about harmful side effects from medicines and medical devices.

The Secretary of State for Health and Social Care has asked NHSX to lead work to consider how technology and data can be utilised to address shortfalls in public health caused by implantable medical devices. This work does not just focus on pelvic mesh but also covers IMDs in classes IIb and III.
Problem to be solved
Deliverable 1: Support programme team, development of a full business case and governance processes

Deliverable 2: Develop a user centred service model and blueprint. This will provide the framework and support to transform initial user needs into an end to end service, broken down into deliverable tranches of work.

Deliverable 3:
• Deliver a ‘private-beta’ pilot of CareScan+ (a solution developed by a foundation trust) to focus on patient safety and point of care traceability.
• Accelerate adoption of electronic point of care traceability solutions, improved product recall management and Procedure + Device national data aggregation/analysis.
Who the users are and what they need to do
Patients and Clinicians
Early market engagement
Any work that’s already been done
Through speaking with a range of stakeholders across the healthcare system, the discovery phase identified different standards that exist for medical device tracking as well as early investigation of potential standards and frameworks that could be explored further.

The alpha phase built on the discovery work, carrying out user research with patients, clinicians and industry, exploring the work of the National Joint Registry, testing a number of different potential approaches and solutions and starting the set-up up of a cross system programme of work.
Existing team
There is a programme manager who works alongside a programme lead to take forward the governance and business case planning. There is a product manager, user researcher and two service designers who will primarily be focused on a the patient information workstream, but who will support the wider programme as well. We also have support from the head of technology, an SRO, and wider senior support.
Current phase

Work setup

Address where the work will take place
Services will be carried out remotely, on site in NHS hospital trusts and occasionally at the NHSX London SE1 office depending on local restrictions relating to Covid-19.
Working arrangements
Working times are 09:00 to 17:30, 5 days a week. Meetings and collaboration currently happen remotely using Google Suite, Trello, Teams and other tools - NHSX accounts will be created for all project members.
Security clearance
BPSS will be required before work can start.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience in delivering complex and multi-stakeholder projects to time and cost
  • Demonstrate experience of designing inclusive services
  • Demonstrate experience of leading agile and digital technology delivery projects
  • Demonstrate experience in developing a service model, incorporating business and operating models
Nice-to-have skills and experience
  • Demonstrate experience in delivering programmes where both MSP and Agile approaches are used
  • Demonstrate experience in translating government policy into real life outcomes
  • Demonstrate experience in developing prototypes and meeting GDS standards, including passing Service Assessments
  • Demonstrate experience in challenging the status quo in complex organisations

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Team Structures including skills and experience [12%]
  • Approach to identifying and managing risks and dependencies [12%]
  • Outline approach to delivering a point of care traceability software pilot in multiple NHS Trusts [12%]
  • Approach to solution architecture of the programme service model, incorporating business and operating models, including methodologies [12%]
  • Approach to managing a complex stakeholder environment [12%]
Cultural fit criteria
  • Work as a team with our organisation and multiple stakeholders at pace and in an environment where medical terminology and standards are used [10%]
  • Work transparently whilst retaining confidentiality [10%]
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Are you looking also looking for a partner that would be able to help develop the solution at this stage?
Not at this stage.
2. Is there a preferred technology stack that you would look for a chosen supplier to work with, or are you open to recommendations?
We are open to recommendations. The technology stack should consist of open source technologies in line with government guidance
3. For the question regarding experience in developing a service model. Please could we seek clarification if the question is looking for experience in either 1) developing an approach towards delivering a service including value chain definition and related to the overarching operational model, or 2) Digital service design as part of an agile team delivering digital services.
We are looking for support to develop an approach to delivering a service including value chain definition and related to the overarching operational model.

However, we have a service designer and user researcher on the team and we would like the operational model work to be done in parallel with the development of a user centred service blueprint.
4. You state you have already done a Discovery phase and an Alpha phase – were these projects internally managed, or was an external supplier used?
We used an external supplier
5. Please could you confirm the incumbent supplier organisations that may have been involved in the Discovery and Alpha stages.
Redrock Consulting Ltd were the supplier for the Discovery (December 2019 to January 2020) and the Alpha (February to July 2020)
6. Please can you confirm that the standard 1 – 3 scoring model is being used for this first stage evaluation?
Happy to confirm.