This opportunity is closed for applications

The deadline was Tuesday 17 November 2020
Counter Terrorism Policing Headquarters (CTPHQ)

Information Sharing Platform (ISP)

17 Incomplete applications

11 SME, 6 large

20 Completed applications

18 SME, 2 large

Important dates

Published
Tuesday 3 November 2020
Deadline for asking questions
Tuesday 10 November 2020 at 11:59pm GMT
Closing date for applications
Tuesday 17 November 2020 at 11:59pm GMT

Overview

Summary of the work
• Provide a Content Management System,
• Provide a Learning Management System,
• Provide Targeted messaging,
• Provide capability for two-way communication with CTP to allow exchange of information,
• Provide metrics to manage and monitor system effectiveness,
• Provide a fully hosted service offering which is scalable in nature.
Latest start date
Thursday 1 April 2021
Expected contract length
2 years with optional extension for further 6 months (max contract term: 2.5 years).
Location
London
Organisation the work is for
Counter Terrorism Policing Headquarters (CTPHQ)
Budget range
£600,000 - £1,000,000.

About the work

Why the work is being done
Effective information sharing to enhance the collective safety and resilience of the UK's businesses to better protect the UK from terrorist attacks.
Problem to be solved
To provide a central location for protective security advice and guidance that is timely, authoritative and free at the point of use, that encourages businesses to improve their protective security stance and preparedness.
Who the users are and what they need to do
Users of the system will be from all sectors of business and industry from large corporations to Small and Medium Size Enterprises.
Early market engagement
Through experience of similar tenders and a review of the procurement framework, it is assumed that there is a wider market of supplier availability for this tender due to the assumed reliance on existing technology to provide a suitable solution.
Any work that’s already been done
Initial capabilities have been base-lined, primary capabilities have been captured from user requirements for an initial first generation Minimum Viable Product (MVP), with further developments planned. These are ready to hand over to the new developer and supplier.
Existing team
Currently information is of push nature and provided from a limited number of Subject Matter Experts. The new system will enhance this service to two way communication with a dedicated team.
Current phase
Discovery

Work setup

Address where the work will take place
Assumed London but can be based anywhere (but must be able to travel to London during agreed periods). The customer notes restrictions placed by COVID-19 on travel capability.
Working arrangements
Suppliers will be expected to work remotely or on their premises. Working arrangements will follow a hybrid approach with suppliers working on-site and remotely. On-site delivery partner resources will conform to prevailing CTP rules & procedures. Expenses will conform to CTP internal policies and will not be payable within the M25.
Security clearance
Staff involved with the delivery of the Contract shall be vetted / willing to be vetted to a level commensurate with the highest Classification of CTP-related assets (e.g. information, software) to which they could have access. For this contract CTC clearance will be the highest level of vetting required.

Additional information

Additional terms and conditions
Crown Commercial Service - DOS Framework T&C's.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate expertise in successful agile delivery of digital services following best practice.
  • Demonstrate expertise in setting up and operating software capability, including application maintenance and support and continuous improvement.
  • Demonstrate expertise selecting and delivering technologies for Customer Relationship Management (CRM).
  • Demonstrate ability to reach into an extensive supply eco-system of niche products and skills.
  • Demonstrate experience of delivering in multi-stakeholder environments.
  • Ability to mobilise quickly following contract award.
  • Ability to integrate with existing customer technology and services.
  • Demonstrate experience of typical 'First, Second and Third Line' level troubleshooting and service management examples.
  • Demonstrate experience of delivering and implementing hosting services.
  • Demonstrate experience of delivering successful websites and public-facing digital services.
  • Demonstrate experience of delivering scalable cloud services.
Nice-to-have skills and experience
Experience of ITIL framework and associated methodologies desirable. Eg. Incident Management, Problem Management, Change Management etc.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
10
Proposal criteria
  • Full ITT criteria (following down-selection process) will include the following criteria: Proposed technical solution;
  • Delivery approach and methodology;
  • How the delivery approach meets user needs;
  • How the delivery approach will meet CTPHQ's goal;
  • Technical competence: skills and experience;
  • How risks and dependencies will be identified and managed;
  • Approach to support and continuous service improvement;
  • Cultural fit;
  • Bid price and value for money.
Cultural fit criteria
  • Explain how your proposed approach will benefit the CTPHQ and ensure successful delivery.
  • Describe how you will work as part of an integrated team.
  • Describe how you propose to support positive working relationships throughout the life of the contract.
  • Explain what methods you propose to use to engage, communicate, constructively challenge and work effectively with CTPHQ.
  • Explain how you propose to manage the boundary between modern digital ways of working and formal procedures and policies.
Payment approach
Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence

55%

Cultural fit

5%

Price

40%

Questions asked by suppliers

1. Why is "Demonstrate expertise selecting and delivering technologies for Customer Relationship Management (CRM)" mentioned as required skills when nothing in the summary or description indicates that a CRM is involved?
CRM will form part of the functionality supporting the areas listed within the summary of work:

• Provide a Content Management System,
• Provide a Learning Management System,
• Provide Targeted messaging,
• Provide capability for two-way communication with CTP to allow exchange of information,
• Provide metrics to manage and monitor system effectiveness,

The project see a CRM functionality being key to delivering the user experience of the above features.
2. Is there an incumbent supplier and, if so, who is currently providing support to the project?
No, there isn’t an incumbent supplier as the service doesn’t yet exist. Hence, there isn’t currently a service provider in place.
3. A key requirement is that CTC will be needed to engage in the project. Does the chosen supplier need to already have CTC clearance in place?
No, the successful supplier does not need to have CTC vetting in place. However, they (the staff involved with the delivery of the contract) must be willing to be vetted to / obtain CTC clearance.
4. Is there a preferred technology stack you would like the supplier to use?
We have no preferred technology stack. We are looking for suppliers to propose an innovative, secure and cost-effective solution, based on their experience and expertise.
5. Is there an existing or preferred CRM technology being considered for this engagement?
We have no preferred CRM solution. We are looking for suppliers to propose an innovative, secure and cost-effective solution, based on their experience and expertise.
6. In relation to the section “Any work that’s already been done” please clarify whether the authority has already developed an MVP or if the only work that has been carried out is to gather requirements to allow the new supplier to provide an MVP?
The work conducted to date has been to define the business objectives for an MVP, and to derive the functional and non-functional requirements leading from those business objectives. No technology development has been conducted with respect of the MVP; suppliers will be expected to work with the requirements to produce a technical solution that meets the MVP requirements and is flexible enough to allow for development beyond the MVP functionality. Solutions should be scalable to support an expanding user base going forward.
7. Is the authority looking for a one off bespoke agile build of a new software solution for which they will own the entire IP or are they prepared to take a COTS products with an agile team to perform configuration and customisation to meet the authority requirements, where the authority will only own the specifically developed IP, not the COTS IP?
Primarily, we see this as an integration and customisation project. Small amounts of bespoke code may be necessary to implement elements of specific functionality and to integrate with third-party content and service providers.
The Authority would retain all new Intellectual Property produced under the contract, including but not limited to, infrastructure configuration and code, application configuration, customisations and bespoke code.
Production of a purely bespoke solution is discouraged due to increased implementation risk and ongoing support costs.
8. In the summary of work suppliers are asked to “Provide a fully hosted service offering which is scalable”. Could the authority indicate if this hosting requirement is included in stated 2 year price range, whether the hosting capability has to be PSN connected and therefore accredited to PASF standard, and whether this hosting is assumed to be in the suppliers premise, in the cloud or provided as a manage service hosted in the authority data centres?
The price range includes the costs of hosting.
There is no requirement for connection to PSN. There is no requirement for hosting arrangements to be PASF compliant.
Cloud is the preferred hosting solution; although if suppliers have alternative solutions which can show the necessary security and cost profiles, these will be considered.
9. Given the work that has already been completed on the MVP, has the authority already chosen a specific architecture or technology stack on which they wish this system to be based/built?
No technology work has been conducted towards the MVP; business objectives and requirements have been defined. Suppliers are free to propose an appropriate architecture and technology stack to meet the requirements, based on their experience and expertise.
10. This is a clarification note from the Authority (CTPHQ-Commercial)
Further to the High-Level requirements document published on Tuesday 3rd Nov, please note the following information:

1) This procurement is based on a 2-stage process. Stage 1: Evaluation of Supplier responses to the H-L requirements document (the maximum number of suppliers taken through to the next stage / formal ITT is 10, subject to scores achieved for H-L requirements response). Stage 2: Formal ITT process (maximum 10 suppliers from Stage 1), with contract award based on the Most Economically Advantageous Tender.

2) The payment approach will be a blend of Fixed Price, Consumption and Capped Time and Materials.
11. You state "Initial capabilities have been base-lined, primary capabilities have been captured from user requirements for an initial first generation Minimum Viable Product". Has CTP completed a full Discovery for this project? What information will be shared during the ITT process.
A full discovery phase has been completed. The ITT will share the results of this phase in the form of a set of functional and non-functional requirements of the MVP, alongside a high-level description of the services to be implemented. Additional ITT documentation will cover support requirements.
12. Is CTP looking for a fixed price of T&M approach?
It is anticipated that suppliers would provide different cost models for the various aspects of the solution. For example, development and implementation: fixed price; support of service: fixed price; operating costs: fixed+consumption; development of new features: T&M/fixed price (depending on the extent/complexity of the new features requested).
13. Given the existing team is small, will the project require some form of ongoing Application Management and Support Service? Will this be a 24x7 requirement for critical incidents?
The service will require 1st/2nd/3rd line technical support for the infrastructure and application throughout the duration of the contract. CTP staff will support content and administrative-related enquiries such as webinar scheduling, forum moderation and queries about published materials.

Support requirements will be provided with the ITT pack.
14. The summary of the work states that suppliers will:
Provide a Content Management System,
Provide a Learning Management System,
In answer number one, you state “CRM will form part of the functionality“. Can you clarify how the Supplier is expected to “provide” the CMS and LMS ie the commercial process and is the supplier also expected to “provide” the CRM?
We are expecting the supplier to propose a technical solution which provides the required functionality and delivers the solution as a service to CTP. How that solution is comprised is left to the Supplier to propose.
Potential solutions might include a mix of licensed commercial software and open source packages, supported by third-party support agreements.
15. Have you chosen a particular CMS, LMS or CRM? If so please state which.
We have no preferred technology stack. We are looking for suppliers to propose an innovative, secure and cost-effective solution, based on their experience and expertise.
16. In the About the work section, you ask for a Kubernetes / micro services approach yet if there was a quicker way to build the service using another cloud platform would you consider this approach?
We have no preferred technology stack. We are looking for suppliers to propose an innovative, secure and cost-effective solution, based on their experience and expertise.