Awarded to Mason Advisory Limited

Start date: Monday 11 January 2021
Value: £165,000
Company size: SME
Highways England

OT Strategy Partner - Emergency Phones and Telephony Infrastructure

2 Incomplete applications

1 SME, 1 large

3 Completed applications

2 SME, 1 large

Important dates

Thursday 22 October 2020
Deadline for asking questions
Thursday 29 October 2020 at 11:59pm GMT
Closing date for applications
Thursday 5 November 2020 at 11:59pm GMT


Summary of the work
Within this outcome we need assess, define, communicate and deliver an operating model for the ongoing use of Emergency Roadside Telephones (ERT).
Latest start date
Monday 23 November 2020
Expected contract length
Completion by March 2021
No specific location, for example they can work remotely
Organisation the work is for
Highways England
Budget range
Up to £150k

About the work

Why the work is being done
At Highways England we know that our the technology services that connect our customers, control rooms and roadside services are critical to smooth network operations.
As part of our current I&T Transformation programme we have the opportunity to assess our current capability and develop our operating model in terms of our expert product design and engineering services.

This outcome is required to ensure we have an informed strategic position in relation to how we provide emergency telephony services for our strategic road network
Problem to be solved
Our current Emergency Roadside Telephone (ERT) service is out dated in terms of the technology used.

We need to investigate two key components:

1) Performance variations (safety & cost) between devices connected via our core roadside comms service (NRTS) and those using GSM services

The performance should be measured against network availability, whole-life-cost, maintainability etc. The BT PSTN connected method could be used as a network availability baseline.

2) The business to recognise the implications of using alternative options to ERT (in terms of cost, usage and safety).

The alternative methods used by other international roads operators should be identified.
Who the users are and what they need to do
This service directly impacts our customers who are road users and our control room colleagues within Operations
Early market engagement
Any work that’s already been done
The basis of this work will be the current published ERT specifications. Available via our TSS Plans Registry web portal:
Existing team
This outcome will delivered in partnership with our current Architecture, Design and Technology Services team, Safety Engineering Services and Operations teams.
Current phase

Work setup

Address where the work will take place
Remote Working
Possible meetings at our offices in;
Temple Quay House, Bristol
The Cube, Birmingham
Working arrangements
This team is expected to form an integral part of our group working with one of our engineering subject matter experts
Security clearance
Baseline Security Check

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Able to deliver and communicate asset strategies up to board level.
  • Demonstrate a good understanding of Highways England's Emergency Roadside Telephone (ERT) technology and value to the business.
  • Able to convert complex technology landscapes into simple roadmaps and communication materials.
  • A current understanding of Operational Telephony Services and systems and how ERT's fit into that picture.
  • Demonstrable knowledge of integrated global telephony technology.
Nice-to-have skills and experience
  • Demonstrable knowledge of integrated telephony technology.
  • Specific knowledge of other countries roadside and emergency contact systems.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Demonstrate how you propose to demonstrate the difference in performance (safety & cost) between National Roadside Telecoms Service connected ERT vs GSM connected variant is identified (12%)
  • Demonstrate how you can deliver a product roadmap for ERT's (12%)
  • Demonstrate how you would design and build a service wrap for ERT's and or any replacement service, integrating with existing solutions (12%)
  • Demonstrate how you will plan and execute a robust and effective communication and marketing plan for ERT's or it's replacement service including the provision of materials (12%)
  • Demonstrate how you will deliver the strategy for the update and delivery of Emergency Contact to Highways England (10%)
  • Demonstrate how you would help the business to recognise the implications of using alternative options to ERT (in terms of cost, usage and safety) (12%)
Cultural fit criteria
  • Place safety of ourselves, our workforce and our customers as number one priority (2%)
  • Take ownership of work tasks with limited supervision (4%)
  • Considers new and innovative ways of working (2%)
  • Acts with integrity in delivering the service (2%)
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please can you clarify the difference between the Essential skill and experience ‘Demonstrable knowledge of integrated global telephony technology’ and the Nice-to-have skills and experience ‘Demonstrable knowledge of integrated telephony technology’. Thank you.
To clarify, the nice to have should read “Demonstrable knowledge of Highways England’s integrated telephony technology” Apologies for the oversight.