Awarded to M4 Digital Group (formerly Zeefix Consulting Limited)

Start date: Monday 20 February 2017
Value: £186,000
Company size: SME
Home Office

Home Office HODDaT Service Architect

0 Incomplete applications

28 Completed applications

27 SME, 1 large

Important dates

Tuesday 15 November 2016
Deadline for asking questions
Thursday 17 November 2016 at 11:59pm GMT
Closing date for applications
Tuesday 22 November 2016 at 11:59pm GMT


Specialist role
Service manager
Summary of the work
To work with the team for a Major Programme to define, document and agree with all stakeholders and ongoing service architecture. You will also be responsible for managing the introduction of new Service, working as part of a small team.
Latest start date
30/11/2016 subject to clearance
Expected contract length
Organisation the work is for
Home Office
Maximum day rate
£850 for an exceptional candidate

About the work

Early market engagement
Who the specialist will work with
The internal Programme team
What the specialist will work on
Providing a specialist Service Architecture for a major Programme to update a piece of critical national infrastructure.

Work setup

Address where the work will take place
Home Office premises within the M25 – currently 2 Marsham Street, London SW1P 4DF, Metro Point, Sydenham Road, Croydon CR0 2EU and Hendon Data Centre, Aerodrome Road, London, NW9 5JE
Working arrangements
Work alongside existing team and project manager. Expected to be 5 days per week based from 2 Marsham St. initially.
Security clearance
To have or undergo SC Clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • The successful candidate will be an experienced IT professional.
  • In depth service management experience & understanding of ITIL (V3).
  • Comprehensive and recent experience designing and implementing service architectures for complex systems in large government departments or other large organisations
  • Demonstrable track record of successfully taking an evolutionary approach to service architecture.
  • Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon.
  • A creative and pragmatic approach to service design.
  • Ability to absorb new technical, commercial and business concepts quickly, and work with them.
  • Recognised expertise in service model development and its application within a business environment e.g. intelligent customer functions.
  • A sound, broad knowledge of IT and an excellent understanding of how support services impact on other business functions.
  • Demonstrable experience of transforming business needs into contractual requirements.
Nice-to-have skills and experience
  • • ITIL V3 Expert Qualification
  • • Experience with automated configuration management, deployment and testing solutions.
  • • Experience with open source solutions and community.
  • • Knowledge of Agile development, deployment and operations lifecycle
  • • Experience using and deploying on Cloud based platforms
  • • Working in a multi-disciplinary team.
  • • Experience of providing or managing outsourced service management services.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Works well in a collaborative team
  • Demonstrate courage (e.g. can express controversial views, confront reality, and make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates)
  • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team)
  • Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, and acknowledge weaknesses) Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect)
  • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction)
  • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic)
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the expected contract length?
An initial 12 months with the option to extend to the maximum two year term.
2. The specialist role has been put under service manager as oppose to architect and for that reason a number of suppliers will find it an issue when it comes to the price, £850pd is fine but a service manager holds less weight (we can charge up to £600 making it impossible to find an architect), can this be changed so it comes under the correct category, as we have found issues in the past when under the wrong category.
The role has been categorised as Service Manager rather than a Technical architect as the role is much more aligned with the service manager specification.