This opportunity is closed for applications

The deadline was Tuesday 17 November 2020
Home Office

HOB Biometric Technical Services 2020 Procurement

4 Incomplete applications

1 SME, 3 large

3 Completed applications

3 SME, 0 large

Important dates

Tuesday 3 November 2020
Deadline for asking questions
Tuesday 10 November 2020 at 11:59pm GMT
Closing date for applications
Tuesday 17 November 2020 at 11:59pm GMT


Summary of the work
HOB requires client-side Biometric Technical Service with following experience:
• Specification of Biometric requirements
• Solutions architecture
• Systems integration
• Biometric performance testing
• Biometric service development
• Biometric application design at conceptual level
• Assurance of deliverables
• Biometric interfaces/service integration
• Road mapping Biometric Service technical capabilities
Latest start date
Monday 1 March 2021
Expected contract length
24 months
Organisation the work is for
Home Office
Budget range

About the work

Why the work is being done
The Home Office Biometrics (HOB) Programme has been commissioned to undertake and deliver future biometric IT services. This is a cross-functional technology convergence programme for biometrics (initially Fingerprint, Facial recognition and DNA). HOB includes biometrics for borders, security, law enforcement and intelligence functions, HM Passport Office, Visas, Immigration and Asylum, and others. The Home Office will own the high-level design and direction of the new service.
Problem to be solved
Provision of specialist biometric technical service to be delivered flexibly in support of the HOB Programme biometric projects and associated initiatives.
In particular the technical services are to:
• Provide biometric specialist input to the specification of biometric services, workflows and product selections across front end equipment, workflows, biometric matcher software and bureau operations.
• Provide technical biometric specialist input to the requirements, design, procurement and delivery of biometric solutions.
• Ensure the integration of the biometric services during delivery.
• Maintain a roadmap for the technical capability of the biometric service.
Who the users are and what they need to do
The users of HOB services are primarily UK law enforcement and Home Office Borders Immigration and Citizenship programmes, additionally other government departments both in the UK and Internationally need to use HOB services in a number of situations and locations including custody suites, mobile locations, borders, passport offices and visa application centres.

The Biometric Technical Services will support the implementation, and integration to support all of the existing HOB users, and new services as they are developed.
Early market engagement
Any work that’s already been done
The programme has a technology roadmap, high level designs and high-level requirements. Individual projects have lower level designs and requirements defined. Projects are at various stages in their life cycle and the designs and output reflect this.
Existing team
The supplier will be working with the existing HOB Technical Design Authority, Business Design Authority and Quality Assurance and Test Service. The supplier will also work It extensively and collaboratively with many external delivery partners and support suppliers for the new developments and changes to existing systems.
Current phase
Not applicable

Work setup

Address where the work will take place
Remote Working
London, Croydon (main base)
HOB Supplier Sites
Working arrangements
Working arrangements are expected to be flexible and best configured for the project and team the supplier is working in. Remote working is to be expected as well as on-site work in Croydon and occasionally at HOB supplier sites will be required in particular for security sensitive work.
Security clearance
All personnel must hold or be prepared to undergo Home Office SC clearance. Staff with access to live police data and sensitive designs will also require NPPV Level 3, it is anticipated that 50% of the team will need NPPV3.

Additional information

Additional terms and conditions
The Authority will use the essential and nice-to-have skills and experience to evaluate bidders’ technical competence.

Score Criteria
3 There is comprehensive and convincing evidence of meeting the requirement. All elements of the response conform to the requirements. The response offers potential added value.
2 There is good evidence of meeting the requirement.
1 There is at least some evidence of meeting the requirement. There may be multiple minor deficiencies which reduce the overall confidence in the response and some areas may have more significant deficiencies.
0 There is no evidence of meeting the requirement, with no suitable mitigation presented.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Ability to provide leadership in the integration of biometric systems and solutions (including biometric interfaces) within complex IT and business landscapes.
  • A proven ability to work productively alongside a mix of Suppliers to resolve design issues.
  • Practical experience in the specification, procurement, design, test and integration of large-scale (multi-million record), complex, mission critical biometric systems within the public sector covering fingerprint and face biometrics.
  • Ability to co-ordinate complex legacy IT architectural migrations to future state architectures.
  • Knowledge of biometric technologies used to support enrolment , verification, and search (watch-listing, identification, investigation and clustering). Biometric modes include fingerprint / marks, facial recognition, and DNA profiling and matching.
  • Analytical Methods: biometric testing, modelling, sizing biometrics systems; best practices in biometric capture; systems integration; solutions architecture; continuous integration practices in support of secure and high integrity agile developments.
  • Knowledge and application of standards, specifically: NIST interface standards; NIST capture standards for fingerprints; ISO and ICAO capture standards for face.
  • Experience of working with any leading biometric software and hardware solutions in development, deployment and operation.
  • Experience in the design and management of biometric accuracy and performance testing. Including analysis design and data preparation stages.
Nice-to-have skills and experience
  • Knowledge and experience in leading the biometric technical aspects of major biometric procurement and evaluation activities with an understanding of G-Cloud and GDS principles.
  • Understanding of current UK Government biometric systems and projects.
  • Demonstrable knowledge of the processes and working practices of UK Government fingerprint bureaux and how the work of the bureaux integrate with the wider biometric technical solution.
  • Understanding of the business processes in the government departments, immigration enforcement and agencies where biometrics are used.
  • Experience of UK Government specific biometric interface formats and biometric standards.
  • Demonstrable knowledge of the legislation and policy requirements in which Home Office specific biometric systems operate.
  • Experience of working collaboratively in teams with UK government and good business wide/customer stakeholder management skills.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Technical Solution
  • How the approach or solution meets user needs
  • Value for money
  • Bidder response to the Technical Competence Criteria
Cultural fit criteria
• Work as a team with HOB and other suppliers • Transparent and collaborative when making decisions • Management and monitoring of behaviours of individuals
Payment approach
Time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. While we cannot address the entire scope, we have credentials and can provide specialist performance testing services.
Please let us know if there is value in us responding to this procurement.
Home Office Biometric is looking to award the contract to a single supplier who can deliver the complete service. You may like to explore any subcontract opportunities with the successful bidder once the procurement is complete.
2. Details in the Budget range field are missing.
Please be advised that the budget for this contract over 2 years is £4.8m
3. Additional information from Home Office Biometric on the SFIA rate caps.
Please be advised that the shortlisted bidders will be required to provide SFIA rates for Level 3, 4 and 5 resources in their tender at the ITT stage in compliance with the Home Office Digital Data & Technology Commercial rate caps as detailed below.
SFIA Level Strategy & Architecture
3. Apply £600
4. Enable £750
5. Ensure/Advise £950
Development and implementation
3. Apply £450
4. Enable £650
5. Ensure/Advise £800
Project and Programme Delivery
Apply £500
4. Enable £700
5. Ensure/Advise £850
4. Can you please confirm who the incumbent is?
We confirm that the incumbent is Identity E2E.
5. How is the budget expected to be split between workstreams; notably, the split between service delivery and consultancy?
The work is based on service delivery against achievement of outputs set at SoW level. This is costed / charged at the rate agreed in the SoW. ~90% of the work is recharged to projects based on specific SoW alignment whilst the remainder falls to subject matter workstreams e.g. Platform Architecture design.
6. What are your reasons for tendering this opportunity?
Current contract for the Biometric Technical Services is due to expire in June 2021. A new contract needs to be in place for Home Office Biometric technical services business continuity.
7. Are there any challenges with the Incumbent’s service which have led to the requirements stated?
There are no challenges with the Incumbent's service. Please see Authority’s response to question 2.
8. Does TUPE apply?
Further information will be provided on this following ongoing engagement with Incumbent.
9. What are the key volumetrics Home Office Biometrics will use to judge the success of the service?
The metric used to assess the success of the service will be outlined in the ITT, agreed in principle in the contract and subsequent SOWs, and monitored as part of a regular service review.

The Bidder should expect the volumetrics to relate to factors such as the quality of the design artefacts and technical assurance provided in the current and previous SoWs.

e.g. No defects raised on designs assured in prior SOW.
10. What is the expected team of resources Home Office Biometrics would expect the Supplier to provide? Details of the existing size of the incumbent team and roles within would be useful.
Roles / specialisms are to be detailed as part of the ITT, in general the service capabilities required is the ability to work across multiple projects / platforms and assure the biometric architecture provided by HOB’s suppliers.

This includes the platform, infrastructure and integration of HOB suppliers and their operations as well as the assurance and optimisation of the biometric performance offered through the HOB services.

The current service consists of 15 people to provide the assurances HOB seeks across its programme of work.
11. Are the resource levels expected to change throughout the engagement (i.e. from transition to live support) or is that expected to be a fixed price, constant presence?
The HOB programme has a number of projects in its delivery pipeline, and while resource levels may fluctuate over the period of the engagement, HOB is not anticipating a significant ramp up / down albeit subject to Project delivery needs.
12. Are the aforementioned “Designs” final? And, what would be the role of the Supplier in these designs? (creation, modification etc)
The HOB programme has a number of projects at various stages in their life cycle. There is a legacy estate where the design is “final”, but there may still be requests for change against the system. There are cases whereby he designs are in progress, or are still in the user requirements stage, and/or technical designs have not yet started.

The development of designs is expected to be a consultative process across the HOB Supply base to reach an optimal position based on user(s) needs / constraints.
13. Will the Home Office Biometrics team provide sponsorship for NPPV3 clearance and cover any associated costs?
Yes the Home Office Biometrics team provide sponsorship for NPPV3 clearance and cover any associated costs?
14. Who are the Vendors which the chosen supplier is expected to work with, and what are their roles? Please also identify who is expected to govern those suppliers, both commercially and operationally.
HOB works with a variety of suppliers. Including MasteK, Northrop Grumman (NG), IBM, Leidos, Fijitsu, Idemia, Northgate. As the Authority, HOB owns the commercial / operational relationship with these suppliers.
Part of the BTS role is to provide the Authority assurance of the designs and “fit” with the HOB objectives.