Wednesday 21 October 2020
Deadline for asking questions
Wednesday 28 October 2020 at 11:59pm GMT
Closing date for applications
Wednesday 4 November 2020 at 11:59pm GMT
Summary of the work
MHCLG requires an agile, flexible team to help deliver the continuous, iterative development of the Energy Performance of Buildings Register.
Latest start date
Monday 23 November 2020
Expected contract length
3months(+2x3month optional periods).
Organisation the work is for
Ministry of Housing, Communities and Local Government
Budget approved for up to £121,900 for the initial three month period only.
About the work
Why the work is being done
The Department is responsible for providing a statutory service to lodge, store and retrieve Energy Performance Certificates (EPCs), Air Conditioning Inspection Reports (ACIRs) and Display Energy Certificates (DECs).
The Department must ensure that there is no break in the continuity of this statutory service as the service moves out into the live iterative development phase (the current contract expires 31/10/20). A development team is required both to keep a high quality service running and to lead continuous improvement of the service.
Problem to be solved
The service is now in its continuous service phase after live launch in September 2020. In addition to adding to the ongoing support function (ie. ad hoc fixes, maintenance, monitoring etc.), there is still a substantial back log of work to be fulfilled including many features that are key to successful delivery of the EPC Action Plan:
• Further improvement to consumer information provided by the EPC and how it is presented e.g. FAQ section, data as a URL
• Tools to test the robustness of EPCs e.g. URN for assessors, availability of additional information
• Better identify non-compliance by assessors, and introduce a formal error-reporting system
• Improved quality assurance through smart auditing
In addition to these key areas, GDS service standards demand that we iteratively improve our service via continuous user research. This team of developers will work with our CS team to turn these research insights into technical developments that will enrich the user experience of the service.
Who the users are and what they need to do
There are four core user needs;
Citizen Users – Requirement 1
As a citizen user
I need to see if I need to get an EPC assessment
So that I can sell or lease my property
Citizen Users – Requirement 2
As a citizen user
I need to find an energy assessor
So that I can book the energy assessment I need to sell or lease my property
Citizen Users Requirement 3
As a citizen user, I need simple recommendations about energy efficiency
So that I can take action to improve the energy performance of my property
Energy Assessment Scheme
As an Energy Assessment Scheme
I need to give my assessors secure access to the register
So that they can send XML data to the register to generate an energy assessment certificate
As a user of EPBR Data
I need simple access to the EPB data
So that I can draw insight that will feed into policy around energy use
Any work that’s already been done
The service launched to live in September 2020. This includes;
• APIs written that allow the energy schemes to create addressing solutions, assessor management and the sending of complete XML documents to be rendered as HTML pages
• A citizen facing front end for two services; Find-energy-certificate and getting-new-energy-certificate
• APIs to manage interaction of energy policies managed by BEIS with the EPBR
• Incumbent supplier worked on the project from launch of beta development (October 2019), contract expires 31st October 2020. A full run book will be available from the start of the new contract.
Civil Servants fulfilling the following roles: Service Owner, Product Owner, Technical Architect, Developer (2), Delivery Manager, User Researcher
We would expect contractors to roll off the project as more civil servant developers are recruited.
Address where the work will take place
Ministry of Housing, Communities and Local Government head offices at 2 Marsham Street, London SW1P 4DF with the option of working remotely in line with government guidance, and subject to change as government guidance evolves.
We would prefer a co-located team in 2 Marsham Street, however team members may work remotely 1-2 days a week with agreement and in line with government guidance around the transmission and spread of COVID-19. However COVID-19 restrictions may mean only remote working is possible.
Travel/expenses to the primary site in 2 Marsham Street cannot be reimbursed by MHCLG.
We expect the supplier to work using agile methodology.
The supplier will also be expected to work openly.
CTC or above is required for suppliers. BPSS clearance will be required to access MHCLG's ICT systems.
Please state what security clearance staff hold when submitting responses.
Additional terms and conditions
1. All materials/outputs derived from the contract shall be the property of MHCLG;
2. GDPR requirements will be discussed and agreed once the successful supplier has been notified (as part of discussions to agree the wording of the call-off contract).
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
Essential skills and experience
- Have experience in working with a multi-disciplinary team on agile projects of similar size and complexity as outlined in the Government Service Standard.
- Have experience in supporting a high volume, transactional, web-based service to the Digital Service Standard into its continuous running phase, including compliance with WCAG 2.1 AA accessibility guidelines and GDPR.
- Have experience of managing the interaction of complex, unstructured data into a modern production environment.
- Have experience and an understanding of the challenges associated with working with address data and UPRNs, and approaches to overcoming these challenges.
- Have experience of complex, multi-format, bulk data migration and data cleansing.
Nice-to-have skills and experience
Have experience of publishing data to open data standards
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
How many suppliers to evaluate
- 1.TECHNICAL COMPETENCE - weighting 50%
- 1a.Team structure, capability and experience
- 1b.Proposed methodology and approach including demonstration of understanding the requirements
- 1c.How the process, outputs and end deliverables will meet the user needs
- 1d.How you will ensure smooth transition and knowledge transfer to the live service team.
- 1e.Timeframe/earliest start date
- 2.CULTURAL FIT - weighting 20% - see separate section
- 3.PRICING - weighting 30%
- 3a.Standard price calculation assuming a 60 day assignment for 3 roles
- 3b.EXAMPLE - Role 1: £600p.d x 60 = £36k and Role 2: £600p.d x60 = £36k and Role 3: £900p.dx60=£54k- total price to evaluate £126k
- If shortlisted, suppliers should provide the following: Full CVs for the proposed team
- A short (2 page max) summary outlining: (1) understanding of problems to be addressed and outputs to be delivered
- A short (2 page max) summary outlining: (2) suitability, skills and experience to successfully address problems and deliver outputs
- Proposed day rates and duration for each candidate
Cultural fit criteria
- Experience of successful collaborative working as part of a mixed supplier-client delivery team sharing knowledge within the team.
- Experience of delivering in an open, collaborative way according to the principles of the Government Service Design Manual.
- Identifying risks and dependencies, and offering approaches to manage them
- Demonstrate establishing rapport with stakeholders, keeping them informed and managing their expectations.
- Demonstrate simplicity (e.g. do less but better, explaining complex issues in a clear, simple way, break down and prioritise complex issues).
- Scoring Criteria for the Written proposal -Technical Competence and Cultural Fit will be scored individually using the following Criteria:
- Score 0 = Failed to provide confidence that the proposal will meet the requirements. An unacceptable response with serious reservations.
- Score 25 = A Poor response with reservations. The response lacks convincing detail with risk that the proposal will not be successful in meeting all the requirements.
- Score 50 = Meets the requirements – the response generally meets the requirements, but lacks sufficient detail to warrant a higher mark.
- Score 75= A Good response that meets the requirements with good supporting evidence. Demonstrates good understanding.
- Score 100=An Excellent comprehensive response that meets the requirements. Indicates an excellent response with detailed supporting evidence and no weaknesses resulting in a high level of confidence
Time and materials
Additional assessment methods
- Case study
- Work history