Awarded to Arcadis

Start date: Thursday 14 January 2021
Value: £1,300,000
Company size: large
Highways England

Road Tunnel Infrastructure, System and Product Strategy

3 Incomplete applications

0 SME, 3 large

6 Completed applications

2 SME, 4 large

Important dates

Monday 19 October 2020
Deadline for asking questions
Monday 26 October 2020 at 11:59pm GMT
Closing date for applications
Monday 2 November 2020 at 11:59pm GMT


Summary of the work
This outcome will support the delivery our technology strategy for tunnel systems and ensure our technology products are tunnel ready. We need a partner to augment our team to achieve this.
Latest start date
Monday 23 November 2020
Expected contract length
Up to 24 months
No specific location, for example they can work remotely
Organisation the work is for
Highways England
Budget range
Up to £1.3m over contract period

About the work

Why the work is being done
At Highways England we know that our technology services which connect our customers, control rooms and roadside services are critical to smooth road network operations.
As part of our current I&T Transformation programme we have the opportunity to assess our current capability and develop our operating model in terms of our expert technology product design and engineering services.

We need through this outcome to clearly define our definition of technology services for current and future road tunnels and set the strategic direction to deliver a consistent operating model
Problem to be solved
Our road tunnels today operate using different technology variations and operating models. Work is already underway to produce a harmonised tunnel management system but within I&T we need to ensure we have a clear definition of our services, along with a strategy and roadmap that can be delivered against.
We will also seek to harmonise the technology product specifications
Who the users are and what they need to do
This is a strategic outcome, stakeholders will include I&T, network operations and major schemes who all rely on our strategies and product specifications
Early market engagement
Any work that’s already been done
Our internal team already possesses a good awareness of current tunnels initiatives but we need to bring in additional support to accelerate key strategic products over the next 2 years in line with key infrastructure projects such as A303 Stonehenge and Lower Thames Crossing
Existing team
This outcome will delivered in partnership with our current Architecture, Design and Technology Services team. This team already receives external support from long term partners who are integrated within our overall team
Current phase
Not applicable

Work setup

Address where the work will take place
Remote Working - During COVID19 Restrictions
Possible meetings at our offices in;
Temple Quay House, Bristol
The Cube, Birmingham
Working arrangements
This team is expected to form an integral part of our group but will have day to day autonomy over their activities working to an assigned member of our leadership for direction
Security clearance
Baseline Security Check

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Able to deliver and communicate asset strategies up to board level.
  • Able to convert complex technology landscapes into simple roadmaps and communication materials.
  • A current understanding of Highways England's Tunnel Services and Systems.
  • Demonstrable knowledge of UK tunnel operating models.
  • Able to design testing regimes for operational critical services
Nice-to-have skills and experience
Demonstrable knowledge of integrated global road tunnel technology and operating models, particularly those recognised as world class.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Demonstrate how you will deliver Tunnel expertise to us and our key stakeholders (28%)
  • Demonstrate how you can deliver a product roadmap for all of HE's Tunnel Technology (27%)
  • Demonstrate how you would design and build a testing framework and testing service wrap for critical tunnel systems (15%)
Cultural fit criteria
  • Place safety of ourselves, our workforce and our customers as number one priority (2%)
  • Take ownership of work tasks with limited supervision (5%)
  • Considers new and innovative ways of working (1%)
  • Acts with integrity in delivering the service (2%)
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Would it be possible for you to share with us the documents related to this ITT?
All the information relating to this opportunity is provided on the portal.

If you have a question relating to any specific aspect of this requirement please raise it via the portal.
2. Could Highways England confirm that suppliers will not be conflicted for tendering for the ‘Information & Technology Commercial Framework’ and the ‘Operational Technology Commercial Framework’, if they are successful on the ‘Road Tunnel Infrastructure, System and Product Strategy’ opportunity.
This outcome is to support an immediate need to undertake key pieces of work. The ITCF and OTCF are future commercial vehicles for procurement activity and all suppliers remain able to apply to join these opportunities regardless of currently contracted work, including this opportunity.
3. Can Highways England confirm if one supplier will be successful in the tender phase?
It is the Authority's intention to award to one supplier
4. You have stated within the notice that “This team already receives external support from long term partners who are integrated within our overall team”. Can you please advise who is currently providing this external support?
Our group don’t have access to a full list, so to be fair to all, we recommend contacting each scheme for details using the following links.