This opportunity is closed for applications

The deadline was Monday 12 October 2020
NHS England, Insight and Feedback Team

Accessibility Audit: U16 Cancer Patient Experience survey website

4 Incomplete applications

3 SME, 1 large

22 Completed applications

18 SME, 4 large

Important dates

Published
Monday 28 September 2020
Deadline for asking questions
Monday 5 October 2020 at 11:59pm GMT
Closing date for applications
Monday 12 October 2020 at 11:59pm GMT

Overview

Summary of the work
The accessibility audit is to follow the WCAG-EM process and provide a suitable detailed report including priority findings and recommendations to meet the AA standard, using a range of accessibility aids and browsers, including the form of words which will be required on the accessibility statement going forward.
Latest start date
Monday 26 October 2020
Expected contract length
Location
No specific location, for example they can work remotely
Organisation the work is for
NHS England, Insight and Feedback Team
Budget range

About the work

Why the work is being done
The audit will test the website against the AA standard of WCAG2.1 and note where it meets AAA standard.
The audit will also test to ensure the site meets the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The website is due to go live in the next month.
Problem to be solved
The website is required to comply with the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by 23 September or as soon as possible thereafter.
Who the users are and what they need to do
As a patient or the parent of a patient I need to know more about the survey and also about the results to look at the care provided at my primary treatment centre. As a professional I need to know more about the survey details and to be able to compare experience of care at different primary treatment centres.
Early market engagement
Any work that’s already been done
Existing team
The supplier will be working for NHS England Insight and Feedback team but may also be liaising and supporting Picker Europe Ltd.
Current phase
Live

Work setup

Address where the work will take place
NHS England will not be providing an office base. The work will take place remotely using videoconferencing etc where necessary.
Working arrangements
The work will be undertaken remotely although video conferencing will be available for contact.
Security clearance

Additional information

Additional terms and conditions
The work will be subject to the standard NHS terms and conditions.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of auditing websites using a range of accessibility aids and browsers including JAWS, ZoomText, Dragon NaturallySpeaking, NVDA and VoiceOver
  • Have previous experience of similar accessibility audits for government websites
  • able to produce useful and relevant reports
  • have experience of working with experts by experience (those with lived experience of using accessibility aids as a day to day user as part of their normal lives).
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
8
Proposal criteria
  • approach and methodology
  • technical competence
  • how the approach/solution meets user needs
  • how the approach or solution meets your organisation’s policy or goal
  • estimated timeframes for the work
  • value for money
Cultural fit criteria
  • take responsibility for their work
  • be able to work with clients with low technical expertise
Payment approach
Fixed price
Additional assessment methods
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

1. Can you please provide an example URL that you would like to be reviewed?
The UAT version of the website is available at https://www.under16cancerexperiencesurvey.co.uk.initiative-uat.com/faq
2. Can you please provide an example of screen shot that you would like to be reviewed?
The UAT version of the website is available at https://www.under16cancerexperiencesurvey.co.uk.initiative-uat.com/faq
3. What is the budget for the project, please?
We are not disclosing the budget available but expect tenders to demonstrate that they are offering value for money in line with our needs as set out in the invitation to tender.
4. When you talk about 'working with experts by experience' please clarify exactly what are your requirements?
We do not specifically require conducting the accessibility testing with people with diverse access needs in this case but we prefer to work with organisations who regularly work with these experts by experience. This can provide a more open culture with accessibility embedded in all design and processes.
5. Is it just the one website in scope? If so, please can you provide guidance on the number of page templates or page types the website is built from and the rough number of pages that should be manually tested as a representative sample of the wider website?
“There are 11-12 pages in total and 5-6 page types at the moment. I have provided ranges because I’m not sure if you would count the pop-up asking the viewer who they are (e.g. an NHS provider, a survey recipient, or someone who generally wants to know more about the survey) as a separate page or page type. The number of pages and page types may go up when we’re ready to publish the results on the website. We would prefer the supplier to suggest the number of representative pages to test.
6. What are the Operating Systems (i.e. Windows 10, MacOS) and Browsers (Google Chrome, Internet explorer, Firefox) in scope of the audit and what combinations.
Windows
Internet Explorer 11
Edge (latest versions)
Google Chrome (latest versions)
Mozilla Firefox (latest versions)

macOS
Safari 12 and later
Google Chrome (latest versions)
Mozilla Firefox (latest versions)

iOS
Safari for iOS 12.1 and later
Google Chrome (latest versions)

Android
Google Chrome (latest versions)
Samsung Internet (latest versions)
7. What are the Operating Systems (i.e. Windows 10, MacOS) and Browsers (Google Chrome, Internet explorer, Firefox) in scope of the audit and what combinations.
Windows
Internet Explorer 11
Edge (latest versions)
Google Chrome (latest versions)
Mozilla Firefox (latest versions)

macOS
Safari 12 and later
Google Chrome (latest versions)
Mozilla Firefox (latest versions)

iOS
Safari for iOS 12.1 and later
Google Chrome (latest versions)

Android
Google Chrome (latest versions)
Samsung Internet (latest versions)