Awarded to Test Partners Ltd

Start date: Monday 11 January 2021
Value: £1,750
Company size: SME
NHS England, Insight and Feedback Team

Accessibility Audit: Friends and Family Test Analysis Website

6 Incomplete applications

3 SME, 3 large

20 Completed applications

18 SME, 2 large

Important dates

Monday 28 September 2020
Deadline for asking questions
Monday 5 October 2020 at 11:59pm GMT
Closing date for applications
Monday 12 October 2020 at 11:59pm GMT


Summary of the work
The accessibility audit is to follow the WCAG-EM process and provide a suitable detailed report including priority findings and recommendations to meet the AA standard, using a range of accessibility aids and browsers, including the form of words which will be required on the accessibility statement going forward.
Latest start date
Monday 19 October 2020
Expected contract length
No specific location, for example they can work remotely
Organisation the work is for
NHS England, Insight and Feedback Team
Budget range

About the work

Why the work is being done
The audit will test the website ( against the AA standard of WCAG2.1 and note where it meets AAA standard.
The audit will also test to ensure the site meets the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Problem to be solved
The website is required to comply with the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by 23 September or as soon as possible thereafter.
Who the users are and what they need to do
As a patient experience professional I need to be able to analyse FFT data over time at organisational, site and ward levels. I also need to be able to assess the popularity of different response methods.
Early market engagement
Any work that’s already been done
Existing team
The supplier will be working for NHS England Insight and Feedback team but may also be liaising and supporting Picker Europe Ltd.
Current phase

Work setup

Address where the work will take place
NHS England will not be providing an office base. The work will take place remotely using videoconferencing etc where necessary.
Working arrangements
The work will be undertaken remotely although video conferencing will be available for contact.
Security clearance

Additional information

Additional terms and conditions
The work will be subject to the standard NHS terms and conditions.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of auditing websites using a range of accessibility aids and browsers including JAWS, ZoomText, Dragon NaturallySpeaking, NVDA and VoiceOver
  • Have previous experience of similar accessibility audits for government websites
  • able to produce useful and relevant reports
  • have experience of working with experts by experience (those with lived experience of using accessibility aids as a day to day user as part of their normal lives).
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • approach and methodology
  • technical competence
  • how the approach/solution meets user needs
  • how the approach or solution meets your organisation’s policy or goal
  • estimated timeframes for the work
  • value for money
Cultural fit criteria
  • take responsibility for their work
  • be able to work with clients with low technical expertise
Payment approach
Fixed price
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the budget for the project, please?
We are not disclosing the budget available but expect tenders to demonstrate that they are offering value for money in line with our needs as set out in the invitation to tender.
2. Does this audit need to include testing with Assisted Digital users, or for this piece of work are you after just the Assisted Tools only?
No this specific piece of work is for the tools. However preference is given to organisations who have experience of working with the users who can have insights that could otherwise be missed.
3. When you talk about 'working with experts by experience' please clarify exactly what are your requirements?
Although in this instance we do not require conducting the accessibility testing with people with diverse access needs we prefer to work with organisations who regularly work with these experts by experience. This can provide a more open culture with accessibility embedded in all design and processes.
4. Assuming this is just for the audit of one website, please can you provide guidance on the number of page templates or page types the website is built from and the rough number of pages that should be manually tested as a representative sample of the wider website?
The website supplier advises:

Seven pages that are solely text
Ten pages that have a query tool that returns data in the form of charts and tables (all ten of these have the same query and there are sub-pages of these to drill down, but they run the same query, with different data)

We would expect the audit supplier to suggest the number of pages to provide a representative sample.