This opportunity is closed for applications

The deadline was Tuesday 6 October 2020
NHS England, Insight and Feedback Team

Accessibility Audit: National Cancer Patient Experience Survey Website

5 Incomplete applications

4 SME, 1 large

20 Completed applications

17 SME, 3 large

Important dates

Published
Tuesday 22 September 2020
Deadline for asking questions
Tuesday 29 September 2020 at 11:59pm GMT
Closing date for applications
Tuesday 6 October 2020 at 11:59pm GMT

Overview

Summary of the work
The accessibility audit is to follow the WCAG-EM process and provide a suitable detailed report including priority findings and recommendations to meet the AA standard, using a range of accessibility aids and browsers, including the form of words which will be required on the accessibility statement going forward.
Latest start date
Monday 19 October 2020
Expected contract length
Location
No specific location, for example they can work remotely
Organisation the work is for
NHS England, Insight and Feedback Team
Budget range

About the work

Why the work is being done
The audit will test the website against the AA standard of WCAG2.1 and note where it meets AAA standard.
The audit will also test to ensure the site meets the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Problem to be solved
The website is managed by Picker for NHS England and is required to comply with the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by 23 September or as soon as possible thereafter.
Who the users are and what they need to do
As a cancer patient I want to know about cancer care at my local hospital and at other hospitals in the region. As a health professional I want to know about the experience of patients at various trusts and CCGs and be able to compare and analyse the results.
Early market engagement
Any work that’s already been done
Existing team
The supplier will be working for NHS England Insight and Feedback team but may also be liaising and supporting Picker Europe Ltd.
Current phase
Live

Work setup

Address where the work will take place
NHS England will not be providing an office base. The work will take place remotely using videoconferencing etc where necessary.
Working arrangements
The work will be undertaken remotely although video conferencing will be available for contact.
Security clearance

Additional information

Additional terms and conditions
The work will be subject to the standard NHS terms and conditions.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of auditing websites using a range of accessibility aids and browsers including JAWS, ZoomText, Dragon NaturallySpeaking, NVDA and VoiceOver
  • Have previous experience of similar accessibility audits for government websites
  • able to produce useful and relevant reports
  • have experience of working with experts by experience (those with lived experience of using accessibility aids as a day to day user as part of their normal lives).
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
8
Proposal criteria
  • approach and methodology
  • technical competence
  • how the approach/solution meets user needs
  • how the approach or solution meets your organisation’s policy or goal
  • estimated timeframes for the work
  • value for money
Cultural fit criteria
  • take responsibility for their work
  • be able to work with clients with low technical expertise
Payment approach
Fixed price
Additional assessment methods
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

1. Would you accept applications from suppliers who don't have experience of working with or deploying experts by experience as part of the service, but utilise approaches/techniques that would illicit the same findings as if they did?
We will accept all applications but prefer those with experience of working with experts by experience.
2. You haven’t specified a budget or timeframe. Please can you clarity both.
We are not disclosing the budget available but expect tenders to demonstrate that they are offering value for money in line with our needs as set out in the invitation to tender. The timeframe is as soon as possible.
3. Please can you confirm the URL (or URLs) or the website(s) that will be in scope for this audit?
https://www.ncpes.co.uk/
4. When you talk about 'working with experts by experience' do you mean conducting accessibility testing with people with diverse access needs?
We do not require conducting the accessibility testing with people with diverse access needs in this case but we prefer to work with organisations who regularly work with these experts by experience. This can provide a more open culture with accessibility embedded in all design and processes.
5. Can we please check that the site requiring audit is: www.ncpes.co.uk or are other sites included in this piece of work?
That is the correct url for the site requiring audit.
6. The project specifies that the "audit is to follow the WCAG-EM process". This is a very formalised process requiring much more documentation and more testing than accessibility consultants are usually asked to give. It therefore takes considerably more time and therefore more cost to perform. Will you be accepting bids from suppliers who do not follow the -EM process, or will you require all bidders to provide this level of service
We require the WCAG-EM process as detailed by NHS X for public sector bodies to be followed, however do not specify the specific format, such as the WCAG-EM Report Tool, for the reports.
7. The project specifies that the "audit is to follow the WCAG-EM process". This is a very formalised process requiring much more documentation and more testing than accessibility consultants are usually asked to give. It therefore takes considerably more time and therefore more cost to perform. Will you be accepting bids from suppliers who do not follow the -EM process, or will you require all bidders to provide this level of service
We require the WCAG-EM process as detailed by NHS X for public sector bodies to be followed, however do not specify the specific format, such as the WCAG-EM Report Tool, for the reports.
8. Please clarify your definition of "working with experts by experience (those with lived experience of using accessibility aids as a day to day user as part of their normal lives)"
I am unsure as to your query as your question appears to include the answer. Please could you be more specific
9. The location mentioned is " No specific location, for example they can work remotely", Can resources work from India or this work needs to be delivered from UK only?
There is no constraint around testing regarding GDPR as no individually identifiable data should be available on the site, however we would prefer a supplier who is familiar with the regulatory context of the UK and based in the EEA.
10. Please can you provide guidance on how many templates or page types the website is built from and roughly how many pages should be manually tested as a representative sample of the wider site?
We have not received this information from the website provider as yet so are unable to provide an accurate response. We would expect the supplier to suggest a number of pages that would provide a representative sample.