This opportunity is closed for applications

The deadline was Tuesday 29 September 2020
NHS England, Insight and Feedback Team

Accessibility Audit: GP Patient Survey Website

9 Incomplete applications

7 SME, 2 large

14 Completed applications

12 SME, 2 large

Important dates

Published
Tuesday 15 September 2020
Deadline for asking questions
Tuesday 22 September 2020 at 11:59pm GMT
Closing date for applications
Tuesday 29 September 2020 at 11:59pm GMT

Overview

Summary of the work
The accessibility audit is to follow the WCAG-EM process and provide a detailed report including priority findings and recommendations to meet the AA standard, using a range of accessibility aids and browsers, including the form of words which will be required on the accessibility statement going forward.
Latest start date
Monday 5 October 2020
Expected contract length
Location
No specific location, for example they can work remotely
Organisation the work is for
NHS England, Insight and Feedback Team
Budget range

About the work

Why the work is being done
The audit will test the website against the AA standard of WCAG2.1 and note where it meets AAA standard.
The audit will also test to ensure the site meets the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Problem to be solved
The website is managed by Ipsos Mori for NHS England and is required to comply with the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by 23 September or as soon as possible thereafter.
Who the users are and what they need to do
As a patient I want to know how my GP practice is doing. As a health professional I want to know about the experience of patients at various GP practices and be able to compare and analyse the results.
Early market engagement
Any work that’s already been done
Existing team
The supplier will be working for NHS England Insight and Feedback team but may also be liaising and supporting Ipsos Mori and their web company Kicktag Websolutions Ltd.
Current phase
Live

Work setup

Address where the work will take place
The work will take place remotely using videoconferencing etc where necessary.
Working arrangements
The work will be undertaken remotely although video conferencing will be available for contact.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • able to produce relevant reports of appropriate recommendations which are useful for both technical an non-technical staff
  • able to produce relevant reports of appropriate recommendations which are useful for both technical and non-technical staff
  • Have experience of auditing websites using a range of accessibility aids and browsers including JAWS, ZoomText, Dragon NaturallySpeaking, NVDA and VoiceOver
  • have experience of working with experts by experience
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
8
Proposal criteria
  • approach and methodology
  • how the approach/solution meets user needs
  • estimated timeframes for the work
  • value for money
Cultural fit criteria
  • be able to work with clients with low technical expertise
  • take responsibility for their work
Payment approach
Fixed price
Additional assessment methods
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

1. Could you elaborate on what you mean by "experts by experience" please?
Experts by experience are people with lived experience in this case of using various accessibility aids as a day to day user of websites as part of their normal lives. People who have first hand experience of what is and is not accessible on a website.
2. Essential skills and experience: Please can you explain what you mean by “have experience of working with experts by experience”
Have used experts by experience ( people with lived experience in this case of using various accessibility aids as a day to day user of websites as part of their normal lives. People who have first hand experience of what is and is not accessible on a website) on previous projects, helping design or test websites for accessibility to ensure these are fit for purpose by actual user testing.
3. Essential skills and experience: the first two requirements appear to be duplicated – is that right?
That is correct - an unfortunate typo that could not be corrected after publication.
4. You state that the audit is to follow the WCAG-EM process. Does that mean you want the results reported using the WCAG-EM Report Tool at https://www.w3.org/WAI/eval/report-tool/? The WCAG-EM process is fine, but our experience is that the reporting tool is very clunky and it would be difficult for you to transfer the data into other formats such as an issue tracking tool or even a spreadsheet. Would you accept other report formats as long as the WCAG-EM process is followed?
Yes. We require the process to be used but do not specify the specific format for the reports.
5. Your requirements state "note where it meets AAA standard". We cannot note that anything is AAA conformant without testing it for AAA conformance, so can you confirm that you want a full AAA audit?
We required an AA audit. However if the supplier notes which elements are AAA compliant that is desirable.
6. Your requirements state "The audit will also test to ensure the site meets the legislative requirements of the PSBAR". This is a lower standard than a WCAG 2.1 AA audit because the PSBAR allows exemptions for certain types of content. Can you confirm that you want a full WCAG audit that includes content that would be exempt under the PSBAR?
Yes, we require a full VCAG 2.1 AA audit.
7. With respect, this website (GP Patient Survey) looks better than other NHS websites. Why has this website been selected please
Thank you for the compliment on the site. However NHS England Insight and Feedback Team wishes assure content on websites we fund in relation to surveys are compliant with accessibility requirements.
8. Can you advise on your anticipated budget please?
We are not disclosing the budget available but expect tenders to demonstrate that they are offering value for money in line with our needs as set out in the invitation to tender.
9. What is the budget range for the work?
We are not disclosing the budget range available but expect tenders to demonstrate that they are offering value for money in line with our needs as set out in the invitation to tender.
10. Based on the information provided, one or two specialist can do this work. Do you have a max day rate
We do not have any specific day rate; we expect tenders to demonstrate that they are offering value for money in line with our needs as set out in the invitation to tender.
11. Are Ipsos Mori's supplier also bidding?
We are inviting bids through this platform only at this time and are unaware of who may have bid or be considering bidding.
12. Can you clarify what you mean by "including the form of words which will be required on the accessibility statement going forward"? Do you mean you want us to provide a description of how the testing was done? Or do you want more comprehensive information such as details of the non-conformances, the user groups that are affected, the extent to which they are affected and any workarounds that are available?
We require more comprehensive information including the non-conformances, workarounds etc to include in the accessibility statement.
13. Could you provide some idea of the scope of the website to be audited?
The website to be audited is at https://www.gp-patient.co.uk/