Department for International Trade (DIT)

Discovery to Explore Opportunities to Enhance DIT's Business Support Model

17 Incomplete applications

15 SME, 2 large

1 Completed application

1 SME, 0 large

Important dates

Friday 11 September 2020
Deadline for asking questions
Friday 18 September 2020 at 11:59pm GMT
Closing date for applications
Friday 25 September 2020 at 11:59pm GMT


Summary of the work
The Department for International Trade (DIT) are looking for a team to run a discovery to explore how to enhance its support for businesses, with a view to making the best use of digital, data and technology
Latest start date
Monday 2 November 2020
Expected contract length
8 weeks with option to extend by up to 2 weeks.
Organisation the work is for
Department for International Trade (DIT)
Budget range
A maximum budget of £80,000. The value of the optional extension period is up to £20,000.

About the work

Why the work is being done
DIT is rapidly moving towards a digital-first, data-driven model of export support that can deliver at greater scale, and DIT is looking at how best to support an operational service through a centrally coordinated operating model.

DIT helps businesses to export and grow into global markets and we provide support to businesses via a number of different channels. We want to run a discovery to understand what opportunities there are to enhance this model and support a more centrally coordinated approach. This will require a shift from legacy technology and delivery processes but it will enable us to establish a consistent, data-driven approach, resulting in a better service to businesses.
Problem to be solved
DIT uses user research and data to inform the design of our services. The department takes a wider view of our users’ end-to-end journey and not just focussing on the design of individual services. DIT is looking for a flexible team that can provide the full range of product team disciplines at the relevant times such as research and capability design roles delivering outcomes based services. For discovery, DIT requires a team to:

•Interrogate and challenge existing work and assumptions and ensure the problem to be solved is framed appropriately
•Understand the users and their context
•Understand how this work fits into the wider problem space
•Understand the constraints we are likely to come up against if we move into alpha and the impact they may have
• Provide evidence about the problem to be solved and what opportunities there are to take forward into alpha
•Provide a plan for alpha (if that is the recommendation), including team shape, a list of the ideas to test and an idea of which one to test first, and how we’d measure success
•Demonstrate other opportunities that were discovered that might benefit from further exploratory work, such as other areas of potential improvements
Who the users are and what they need to do
The main users are the internal users who use DIT's tools and services to efficiently do their job.
Early market engagement
Any work that’s already been done
Some work has been carried out which will be shared upon award of the contract.

Draft deliverables and any accompanying information will be shared at the shortlisting stage.
Existing team
Current phase

Work setup

Address where the work will take place
The assumption is that the work will be largely undertaken through remote working; however where circumstances permit there will be potential for some future co-location at 3 Whitehall Place, London.
Working arrangements
Work will be largely undertaken through remote working due to current circumstances surrounding COVID-19; however, where circumstances permit there will be potential for some future co-location.
Security clearance
All staff should have minimum BPSS level security clearance in place before work is started. If SC is required it will be sponsored by DIT.

Additional information

Additional terms and conditions
All expenses must be pre-agreed between the parties and must comply with the Cabinet Office Travel & Subsistence Policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate a thorough understanding of the principles and practices of user-centered design, and evidence your experience.
  • Demonstrate your experience with user research, how you have used it to inform and iterate decisions made, and how it has been used to engage stakeholders.
  • Demonstrate evidence of designing end-to-end and front-to-back services across a range of on-line and off-line channels.
  • Demonstrate specific experience in delivering services that comply with legal accessibility standards and delivers a service that supports users with a wide range of digital skills and experience.
  • Demonstrate experience of working with business objectives or policies, challenging assuptions and ensuring the problem to be solved is defined appropriately, agnostic of solution.
  • Demonstrate experience of effective stakeholder engagement and buy-in, particularly with a focus on the agile and user-centred approach.
Nice-to-have skills and experience
  • Demonstrate your experience of understanding users' wider context and your experience with solving a whole problem for users.
  • Demonstrate your experience of delivering services that have met the Government Service Standard.
  • Demonstrate your experience of working with developing digital services or staff-facing digital tools to support international trade.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Detail your approach to resourcing and scalability, capability and methodology.
  • Detail how your approach or solution meets the problem to be solved and objectives.
  • Detail your relevant experience, and how you will use your knowledge and experience to shape your approach to this work.
  • Detail a high level project plan / estimated timeframes for the work.
  • Detail how you will identify risks and dependencies and offer approaches to manage them.
  • Detail the proposed team structure, including CVs or testimonials about the individuals outlined to work on the project.
Cultural fit criteria
  • Detail how you will work as one team with our organisation.
  • Detail how you will transfer knowledge and up-skill teams to ensure continuity of delivery.
  • Detail your approach to collaborative working and user research, and how you have evolved this approach to factor in remote working.
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

No questions have been answered yet

The deadline for asking questions about this opportunity was Friday 18 September 2020.