Awarded to Blue Pelican Ltd

Start date: Friday 20 November 2020
Value: £348,000
Company size: SME
Home Office

C19498 Ways of Working Service Architecture

9 Incomplete applications

8 SME, 1 large

25 Completed applications

23 SME, 2 large

Important dates

Wednesday 9 September 2020
Deadline for asking questions
Friday 11 September 2020 at 11:59pm GMT
Closing date for applications
Wednesday 16 September 2020 at 11:59pm GMT


Specialist role
Technical Architect
Summary of the work
Design of proportionate and affordable services that support business & technical needs, including reuse, where practicable. The design scope may span multiple suppliers/components/support levels. Outcome: comprehensive service designs, incorporating business requirements, wider standards and Enterprise Services capabilities. Acting as Subject_Matter_Expert and ensuring the design meets user and wider HO needs.
Latest start date
Thursday 1 October 2020
Expected contract length
2 years
Organisation the work is for
Home Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
The Optimus programme delivery team, Ways of Working workstream team, Service Architecture, Design and Introduction (SADI), Enterprise Services, other DDaT delivery programmes
What the specialist will work on
Producing service designs which ensure that support for the new service is comprehensive, efficient and reuses existing capability.

Developing and documenting the proposed service design for the integration and implementation of solutions, working with and across other areas of Home Office to ensure that the requirements are included in business cases, project plans, procurements and Service Design Packages.

Leading the evaluation of a new service once it has been integrated, identifying best practices and lessons learned.

Creating detailed plans for the integration of new services into existing architecture, considering the broader context, strategies and operating model of the organisation.

Work setup

Address where the work will take place
Home based during Covid 19 restrictions then 2 Marsham Street, SW1P 4DF /Croydon Campus /Other DDaT locations as required.
Working arrangements
A typical working day is 9am-5pm, however working outside of these hours may be required due to business/project need. The role requires flexibility as individuals may be required to work at any of the Customer premises and/or at supplier sites.
The role is outside of IR35
Security clearance
SC. The Home Office will sponsor clearance. The start date is subject to clearance / transfer of clearance.

Additional information

Additional terms and conditions
Travel expenses are payable for journeys outside the M25 where approved in advance by the customer and in line with Home Office Travel policy (subsistence is not payable).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • ITIL V4 - Expert or Master Certification
  • Evidence of strong process, technical and team leadership skills, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design
  • Experience of navigating the complex landscapes of technologies, 3rd party suppliers (driving the procurement process), internal and cross-government (or similarly complex) teams
  • Management & delivery of complex B2B service solutions within time, cost and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested and documented
  • Experience of defining B2B standards, owning and contributing to the technical roadmap and strategy
  • Experience in anticipating and advising on future technology changes that present opportunities for the product or service
  • Ability to communicate clearly in a language which meets the needs of different users/stakeholders through selecting the appropriate channels&formats, and managing expectations whilst adapting to stakeholders’ reactions with flexibility
Nice-to-have skills and experience
  • Identifying process improvements and defining best practice, inspiring teams to follow this
  • Managing a small team and Human Resource activities, including interviewing, selection / hiring, and conducting performance assessments
  • Working with scaled agile deliveries
  • Understanding of Lean, Agile and DevOps principles within a Product-centric delivery model

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Work transparently and collaboratively in a no-blame culture, encouraging all to fail fast and learn from mistakes
  • Demonstrate experience of supporting and coaching other team members
  • Evidence their confidence to challenge the status quo
  • Evidence of taking responsibility for their work
Additional assessment methods
  • Reference
  • Interview
  • Scenario or test
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there a current incumbent?
No, this is a new requirement.
2. Hi, is this paying £725.00 to the candidate or including our margin?
The maximum total amount payable (excluding vat) to the successful supplier is £725.
3. Just to check also, this is definitely outsider IR35?
It is as stated in the advert.
4. Is there any flexibility on ITIL 4 certification as ITIL 4 was officially launched in February 2019
Would you accept any other ITIL certifications ?
No. Alternative certifications are not acceptable.
5. Would you consider someone extensively experienced who holds ITIL v3 certification instead of ITIL v4?
Please see the response to question 4, above.