Birmingham City Council

IT Professional Services – Insight Programme

30 Incomplete applications

20 SME, 10 large

2 Completed applications

2 SME, 0 large

Important dates

Wednesday 9 September 2020
Deadline for asking questions
Wednesday 16 September 2020 at 11:59pm GMT
Closing date for applications
Wednesday 23 September 2020 at 11:59pm GMT


Summary of the work
A team is required to support the delivery of the Councils Insight Programme which aims to improve; data quality, data visibility and provide the tools and assistance required to make much better use of customer insight and business intelligence to improve service efficiency and service delivery. Plus additional services.
Latest start date
Thursday 1 October 2020
Expected contract length
Initial priod of 12 months with a single option to extend for an additional 12 months.
West Midlands
Organisation the work is for
Birmingham City Council
Budget range

About the work

Why the work is being done
Objective: The more effective use of data to create valuable and sustainable insight into the delivery of public services is a vital component of the Council Plan.

Resources are required to assist the Council in delivering the Insight programme, along with associated work packages to review Council processes and ways of working, to support the delivery of the Councils strategic plan. More detail of the Council's IT&D strategy can be found on the Councils website;

Resources will be immediately required to support existing work.
Problem to be solved
The Insight Programme is delivering this vision against the objectives and recommendations articulated in the
strategy to introduce new and improved Information Management and data analytics capabilities and a
functional team that will:

• Work iteratively with the business to improve data quality
• Provide visibility of all of our data and enable us to draw quickly on this data cross directorates for the benefit of our stakeholders and citizens
• Have the right governance, standards and frameworks in place to ensure legal and ethical compliance
• Provide the tools (self service) and assistance as required to make much better use of customer insight and business intelligence to improve service efficiency and service delivery
Who the users are and what they need to do
As an officer I need to access to relevant, accurate, cross directorate data so that informed decisions can be made.
Early market engagement
Any work that’s already been done
Identification, prioritisation and ongoing delivery of use cases are delivering short term business benefits while also proving the value of developing long term strategic capabilities to manage and interrogate our data better that include:

• data models, data dictionary, data visualisations, POLE single entity focus (person, object, location, event) data science management, data science as a service, data collaboration partners

A data collaboration partner was onboarded to support the use case delivery.

The target operating model has been defined to provide a holistic view of the people, processes and technology to be delivered ahead of Phase 2 build and implementation.
Existing team
Key Council staff relevant to this contract are;

Director, Digital & Customer Services
Chief Information Officer
Commercial Director
Heads of Service

Partners include: University of Birmingham
Current phase

Work setup

Address where the work will take place
10 Woodcock Street, Aston, Birmingham.
Working arrangements
Standards for Consultancy Day Rate cards

Consultant’s Working Day – 8 hours exclusive of travel and lunch.
Working Week – Monday to Friday excluding national holidays
Office Hours - 09:00 – 17:00 Monday to Friday
Travel and Subsistence – Included in day rate within Birmingham. Payable at the Council’s standard T&S rates outside Birmingham.
Mileage – As above
Professional Indemnity Insurance – included in day rate.

Remote working will be expected due to prevailing circumstances. On-site working may be necessary and the supplier must be capable of being on site when required at no additional cost.
Security clearance

Additional information

Additional terms and conditions
Additional terms and conditions will apply and will be provided in the Specification.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • • Demonstrate experience of using service design to frame whole problem for users, for example by designing service blueprints, experience and user journey maps.
  • • Demonstrate experience of facilitating design thinking through workshops with users, senior leaders and other stakeholders to support change and transformation.
  • • Demonstrate experience of planning, carrying out and providing insight from user research, including usability testing, unmoderated user testing and accessibility.
  • • Demonstrate experience of supporting customers to build in-house capability, including transferring knowledge effectively.
  • • Demonstrate experience of an Agile delivery approach, risk mitigation, and supporting continuous improvement.
Nice-to-have skills and experience
Demonstrate experience of delivering comparable programmes within a large local authority

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • i. How the approach or solution meets the Council's needs
  • ii. Level of experience and skills demonstrated in designing services
  • iii. Level of experience and skills demonstrated in delivering outcomes
Cultural fit criteria
  • i. Work as a team with the Council and its advisors
  • ii. Ability to work with and influence stakeholders
Payment approach
Time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can you confirm the budget?
A maximum budget of £500,000 has been allocated for each year of the contract.

There will be no obligation to spend under this contract. Spend will be controlled under SoW's that will be agreed up-front for each work package.
2. Is there an incumbent in place?
3. Who's on the panel?
The panel will consist of;
Chief Information Officer
Commercial Director
Relevant Heads of Service
4. Can the Authority please confirm whether they have had a supplier supporting to them to get to this point in their programme?

Furthermore, will this previous supplier be bidding for this next stage?
A supplier was engaged to support Phase 1 of this programme, which has been delivered.

The Council cannot confirm the intention of a third party. This opportunity is open to all suppliers under the framework, which includes the incumbent.
The deadline for asking questions about this opportunity was Wednesday 16 September 2020.