Awarded to Capgemini UK plc

Start date: Thursday 10 December 2020
Value: £8,000,000
Company size: large
Ministry of Defence - Royal Air Force (RAF) - Air Command

Provision of RAF SSP Lot 3 - Process and Business Modernisation Digital Capability

11 Incomplete applications

7 SME, 4 large

18 Completed applications

8 SME, 10 large

Important dates

Published
Tuesday 25 August 2020
Deadline for asking questions
Tuesday 1 September 2020 at 11:59pm GMT
Closing date for applications
Tuesday 8 September 2020 at 11:59pm GMT

Overview

Summary of the work
RAF SSP Digital Transformation Capability. The RAF Strategic Support Programme (SSP) is looking to procure a Digital Systems Integrator Capability to enable the exploitation of digitisation and automation solutions to modernise and transform functional support activities away from legacy workforce intensive, geographically limited, low/no technology approaches/processes.
Latest start date
Monday 12 October 2020
Expected contract length
2 years with an option to extend for a further 6 months.
Location
East of England
Organisation the work is for
Ministry of Defence - Royal Air Force (RAF) - Air Command
Budget range
This will be a call-off contract, so there is no guaranteed minimum spend. However the RAF has set a budget of £8M for the delivery of these requirements over a 2.5 year period.

About the work

Why the work is being done
Air Command has established a significant 4-year transformation and modernisation programme, the Strategic Support Programme (SSP) to modernise and transform functional support activities away from legacy workforce intensive, geographically limited, low/no technology approaches and processes. This transformation will release workforce from low value and inefficient activities and enable workforce growth in new Military capability areas.

The SSP transformation approach uses:
- Operating model change; To design and implement alternative functional structures and/or operating models
- Simplification; To simplify and standardise processes and policies
- Digitisation & automation; To embrace existing and new technology to improve service delivery, access to services and the speed at which work can be completed
- Strategy deployment; To improve the link between the RAF Strategy and Station-level activities
- People measures; To improve the way the RAF engages with and uses its workforce

SSP is integrated with the RAF Digital Optimisation (DO) Programme; established to enable and build a sustainable digital delivery capability for Air Command. At DO Full Operating Capability (FOC), delivery will predominantly use MOD personnel and resources. Ahead of FOC, DO provides SSP with overarching digital and data strategies and governance to guide the successful design and implementation of digital solutions.
Problem to be solved
SSP has already procured 2 lots of External Assistance: (SSP-Lot1) providing Programme Management & Decision Support; (SSP-Lot2) to develop a Business and Process Modernisation capability to support and enable transformation activity.

Ahead of DO FOC, this procurement (SSP-Lot3) will build upon existing and developing SSP Project Team transformation activity, to now design, develop and integrate digital solutions that enable the RAF to deliver functional services and activities with significantly less delivery manpower, whilst enhancing the productivity and workforce satisfaction for service delivery staff and service customers.

SSP digital solutions must be developed:
- In compliance with the Defence Digital and Government Digital Service (GDS) guidelines and regulations, and meet and comply with the restrictions (Security, Data Classification, Personnel Data Protections etc) of the MOD data and IT network.
- In a flexible and adaptable manner, in coordination and cooperation with the process and business modernisation solutions developed by SSP projects; these solutions will reflect the scale of the available digital budget and timelines available (of both the projects and this procurement).
- Using a digital approach that can be supported and sustained by Air Cmd; Post contract support and sustainment is not included in this requirement.
Who the users are and what they need to do
As a Transformation programme within Air Command, SSP needs a Digital Systems Integrator Capability, to provide a Digital Transformation Capability to (as required):
a) Work with SSP Project Teams and existing SSP External Assistance digital-insight specialists to propose the optimum route (at least in terms of value-for-money, effectiveness, deliverability, supportability) for the development and delivery of each digital requirement through either:
-Existing MOD digital frameworks and contracts, and/or
-Internal MOD/RAF resource capabilities, and/or
-This digital delivery contract (direct or sub-contracted)
b) Manage and deliver (in line with Programme Team approvals and agreed development/delivery route) the design, test, certification/approval and implementation activities for digital solutions that support SSP project transformation, including:
-Providing expertise to guide DO and SSP Programme and Project Teams in the development of digital strategies, approaches, solutions and requirements
-Providing Performance, Cost and Time (PCT) data that will enable the prioritisation of digital solution development by Programme team
-Working with SSP Project Teams to effectively implement the digital solutions to meet the intended outcome
-Establishing the support and sustainment requirements/approach for each digital solution
c) Providing training and upskilling to MOD personnel in all relevant areas of digital solution design, test, certification, implementation and legacy support.
Early market engagement
SSP early market engagement explored and identified possible approaches for the delivery of the required SSP digital transformation capability. This activity concluded that procurement of a Digital Systems Integrator would best meet the needs of the programme to ensure that SSP and DO can:
- Exploit industry best practice and existing developments/solutions
- Utilise existing MOD digital resources and digital delivery service contracts
- Procure a flexible, adaptable and value-for-money service
- Benefit from a flexible digital training and up-skilling capability (as it deems necessary).
Any work that’s already been done
SSP has 5 transformation delivery projects.

The Human Resource Management (HRM) Project has completed its outline design phase and is now starting detailed solution design and development of the proposed and endorsed solution.

The 4 remaining Projects (Station Logistics Services; Aerodrome Operations & Airside Services; Air Engineering (Typhoon); Station Communications Engineering) will imminently commence their outline design phase.

DO has commenced development of the RAF digital and data strategies, and is currently developing/demonstrating deployments of technology proofs of concepts in the areas of Data Analytics, Automation and Artificial Intelligence.
Existing team
Supplier will work to the direction of the SSP and DO Programme Managers. The existing Programme Management Office is supported by the Lot 1 provider to deliver programme management and will direct the prioritisation, approval and governance of digital delivery support.

Supplier will work with the 5 SSP Project Teams, in collaboration with the Lot 2 provider. This activity will inform design concepts, develop solution requirements, establish delivery route, and once approved, deliver (or manage the delivery of) the digital solution and work with the Project Team to implement the solution.
Current phase
Not applicable

Work setup

Address where the work will take place
SSP has Primary and Secondary Locations where work may be undertaken.

Primary: 4 SSP Project Transformation Delivery Teams are based at RAF Cranwell. The SSP Programme Team and 1 Project Team are based at RAF High Wycombe.

Secondary: RAF Benson, RAF Boulmer, RAF Brize Norton, RAF Coningsby, RAF Cosford, RAF Halton, RAF Honington, RAF Leeming, RAF Lossiemouth, RAF Marham, RAF Odiham, RAF Scampton, RAF Waddington, RAF Wittering, RAF Wyton.

DO support will be mainly undertaken at RAF High Wycombe, Farnborough and UKStratCom Northwood.
Working arrangements
The Supplier will work with the existing SSP Programme and Project Teams based primarily in High Wycombe and Cranwell, Lincs and the DO Team at High Wycombe. Some on-site meetings and workshops will be required at both Primary and Secondary locations, but remote working will also be anticipated.
Travel & Subsistence will not be paid for support at High Wycombe or Cranwell locations.
Security clearance
All supplier personnel involved with the delivery of this procurement will be required to hold a Security Check (SC) clearance.

Additional information

Additional terms and conditions
Alternative and Additional Clauses to the RM1043.6 Framework T&C's, the following DEFFORMs and DEFCONs are applicable to this Contract:
DEFCON 522
DEFCON 76
DEFCON 531
DEFCON 532B
DEFCON 658 - Risk Level HIGH
DEFFORM 111
DEFCON 703 Edition 08/13
T&S costs submitted by the Supplier must be in compliance with the principles detailed in the Annex E of MOD Civil Service Business Travel Guide v2.0 (with the Programme Manager providing the pre-approvals function) and will apply MOD CS Travel and Subsistence rates as detailed in this annex. Hotel Capitation Rates (Cap Rates) will be applied as detailed in Annex F.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Provide evidence of successful flexible/adaptive delivery at scale, including deployment into live service, effective management of significant backlogs of work and ensuring quality standards are maintained.
  • Experience and Capability to support the development of solutions and deployment across the whole of the UK.
  • Experience and Capability of surging resources to meet customer priorities.
  • Demonstrate success in delivering sustainable Digital solutions and services to a Client team, making sure that team are suitably skilled and prepared to receive and operate them through life.
  • Demonstrate your ability to scale SC security cleared development teams up and down quickly to meet customer demand.
  • Demonstrable experience of designing a service for users with low digital literacy and with a minimal training requirement.
  • Provide evidence of building the client's internal capability to complement and ultimately take over the full life cycle digital skills needed for future requirements.
  • Provide evidence of developing alternative digital solution choices to meet the clients need for trading off speed of implementation vs affordability through life.
  • Demonstrate experience of successfully managing the delivery of Digital solutions across a range of suppliers/resources, including those who are not subcontractors.
Nice-to-have skills and experience
  • Demonstrate an in depth understanding of the systems and data, architecture and content across MoD. (3%)
  • Experience and Capability of efficiently delivering in excess of 10 concurrent digital solutions of a range of complexities and using a number of different technologies (5%)
  • Demonstrable experience of design and delivery of digital solutions using client resources, contractors provided by the client, in-house resources and sub-contractors. (3%)
  • Experience of having digital solutions released onto the MoD network, working with Defence Digital and the requirements of the DIDA Board. (6%)
  • Demonstrate experience of applying the GDS Technology Code of Practice & Digital Service Standards to pass Digital Services Assessments. (3%)

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • Explain how your Organisation will mobilise rapidly, provide concurrent capacity and flexibility of resources required to successfully deliver this Requirement over the two-year period and geographic locations. (2%)
  • Explain how your Organisation will effectively use digital capabilities and skilled, qualified and experienced personnel (SQEP) to add value and successfully deliver this Requirement. (4%)
  • Explain how your Organisation will identify, recommend and utilise the most appropriate technologies and digital solutions to achieve the transformation objectives of SSP. (2%)
  • Explain the development approach, techniques and processes that your Organisation will use to successfully develop and deliver Project transformation solutions. Explain how they are flexible and adaptable. (4%).
  • Explain how your Organisation will assure the quality of your services and all digital solutions developed/delivered in support of this Requirement. (2%.)
  • Explain how your Organisation will ensure that digital solutions delivered in support of this Requirement are supportable and sustainable. (2%)
  • Explain how your Organisation will be able to demonstrate that your services and your proposed and delivered digital solutions are both effective and value-for-money. (3%)
  • Explain how your Organisation will develop and propose alternative solutions and how these can be compared and contrasted from a time to value perspective. (2%)
  • Explain how your Organisation will demonstrate successful service delivery performance and reliable delivery progress for approved solutions. (2%)
  • Explain how your Organisation will help the Programme and Project Teams to achieve the required approvals to allow full implementation and operational use of on the MOD network/IT. (5%)
  • Explain how your Organisation will provide an effective and sustainable knowledge transfer, training and upskilling capability to meet long term customer aspirations. (2%)
Cultural fit criteria
  • Explain how your Organisation will address the cultural challenges of transformation to enable the delivery of the activities and deliverables specified in this Requirement. (3%)
  • Explain how your Organisation will work collaboratively with the Programme and Project teams, and existing SSP External Assistance providers to most effectively enable programme outcomes. (5%)
  • Explain how your Organisation will work with and manage solution delivery using Air Command suppliers, Air Cmd resources and your resources to provide seamless delivery of this Requirement. (3%)
  • Explain how your Organisation will demonstrate that proposed/developed digital solutions meet both the best short term Requirements and long term interests of the Air Command. (5%)
  • Explain how your Organisation will support SSP's need for a flexible and adaptable approach to ensure effective and successful digital solution development. (2%)
  • Explain how your Organisation will support the SSP Programme Team and SSP-Lot1 enabling them to decide upon and prioritise digital solution development. (2%)
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

1. The Authority has been asked, Would you welcome a bid from a consortium of UK-based SMEs that can cover the whole breadth of the requirements?
The Authority will accept a consortium bid where a single DOS4 registered supplier is the prime contractor (lead) for the consortium. As the authority intends to let a single contract, other consortium members will be sub-contractors to the prime contractor.
2. Please could you provide move information on SSP Lots 1 and 2 that were awarded – these don't appear on the DOS framework? Who were they awarded to?
Provision of EA SSP Lot 1 – Catalyze Ltd – 4 Years - £4,239,451.00.
Provision of EA SSP Lot 2 – PA Consulting Ltd – 4 Years – £22,545,372.50
3. Can you provide the percentage for the essential questions, like you have provided for nice to have questions?
The ‘Essential Questions’ will be assessed by the Authority as either ‘Pass’ or ‘Fail’. Only Suppliers that achieve a ‘Pass’ for all ‘Essential Questions’ will be evaluated for shortlisting. The ‘Essential Questions’ do not contribute further to the Technical Score assessment.
4. Will the RAF sponsor SC clearance?
With SSP activities already underway, the Authority requires the Lot 3 Supplier to be able to provide SC cleared resources (with appropriate skills and experience) from contract award. In exceptional circumstances, the Authority reserves the right to sponsor additional SC clearances (on a case by case basis) in support of Lot 3 Supplier resource continuity and succession planning where this is beneficial to SSP objectives.
5. For Question 'Experience and Capability to support the development of solutions and deployment across the whole of the UK' – Do you mean deployment of solution across multiple locations in UK or do you mean user group of digital solution across UK?
For clarification, in this question the Authority is evaluating Suppliers’ Experience and Capability to support both the development of solutions and the deployment of solutions, across the whole of the UK.
6. Question 3 "Experience and Capability of surging resources to meet customer priorities." and Question 5 "Demonstrate your ability to scale SC security cleared development teams up and down quickly to meet customer demand." are very similar. Although Question 4 is specific about SC Cleared development teams. Can you please clarify what type of roles/teams are you expecting to surge in Question 3?
For clarification, in this question the Authority is evaluating Suppliers’ Experience and Capability of surging resources, where this surging represents the ability to rapidly increase any of the roles and/or teams required for delivery of the requirements and can be achieved by a number of different of approaches.
7. In Question 3 "Experience and Capability of surging resources to meet customer priorities." can you please clarify if you are referring to shuffling teams between parallel running digital projects to delivery higher priority projects first if required?
For clarification, in this question the Authority is evaluating Suppliers’ Experience and Capability of surging resources, where this surging represents the ability to rapidly increase any of the roles and/or teams required for delivery of the requirements and can be achieved by a number of different of approaches.
8. Could you confirm the full bid process, including bid timeframe, and how many suppliers will be down selected following PQQ submission?
We have already specified in the DOS4 advert that 5 suppliers will be shortlisted – There is no PQQ stage.
9. In the question "Experience and Capability to support the development of solutions and deployment across the whole of the UK." please could you clarify whether "deployment across the whole of the UK" applies to the solutions or the development teams?
For clarification, in this question the Authority is evaluating Suppliers’ Experience and Capability to support both the development of solutions and the deployment of solutions, across the whole of the UK.