This opportunity is closed for applications

The deadline was Tuesday 17 January 2017
NHS Improvement (TDA)

NHS Improvement e-resources

0 Incomplete applications

37 Completed applications

31 SME, 6 large

Important dates

Tuesday 3 January 2017
Deadline for asking questions
Tuesday 10 January 2017 at 11:59pm GMT
Closing date for applications
Tuesday 17 January 2017 at 11:59pm GMT


Summary of the work
An agile partner is required to work with us from Discovery to Live, developing a small suite of interactive tools and templates (eg driver diagrams), designed according to best practice adult learning , and potentially linked to guidance on improvement theories and techniques hosted on the NHSI website.
Latest start date
Expected contract length
We estimate 4 months however, we welcome the opportunity to clarify this with suppliers.
No specific location, eg they can work remotely
Organisation the work is for
NHS Improvement (TDA)
Budget range
The budget we have for this piece of work is between £70K + VAT. We would welcome estimated breakdowns from suppliers in their proposals of how they may use this to support the different phases of the work.

About the work

Why the work is being done
To support NHSI's 2020 objectives, including building provider leadership and improvement capability to deliver sustainable services.
Problem to be solved
Health professionals lack easy access to effective improvement tools that can be quickly utilised and shared with others outside of their team and organisation
Who the users are and what they need to do
I am a busy health professional who needs to be able to access and utilise the relevant tools and techniques as well as share their outputs with others easily and efficiently so that I can undertake rigorous improvement work with partners from outside my own team and/or organisation
Early market engagement
Any work that’s already been done
Discussions have been had with a pool of people with a strong understanding of improvement science from different NHS organisations and some desk-top research conducted into what is currently available in terms of web-based improvement tools for healthcare professionals.

In Discovery: the concept of these tools already exist, e.g. driver diagrams, but we would wish for further work to be undertaken with NHS staff (we could link suppliers up with staff from different organisations) around the user experience of the e-tools, accessibility etc as part of the development
Existing team
You will primarily work with the Advancing Change and Transformation (ACT) Academy from the Improvement Directorate of NHS Improvement, though you will be linked into working with the IT team and others as required.
Current phase

Work setup

Address where the work will take place
The supplier will be able to work remotely but should be able to visit our Coventry and London offices for occasional face-to-face meetings as required. The team you are primarily engaging with work remotely, although they do attend meetings in Coventry and London.
Working arrangements
Predominantly virtual working (cost effective and efficient) as this is the way the team operates. 'Expenses as per Agenda for Change' an estimate of expenses to be included in suppliers' proposals.
Security clearance

Additional information

Additional terms and conditions
NHS Improvement want to own all IP rights to the eTools that are developed.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of effectively planning for new IT web-based tools which integrate with backend legacy applications and third parties
  • Have experinece of developing cutting edge, engaging, dynamic web templates and services that meet user needs
  • Have experience of working with and designing for users with low digital literacy
  • Have experience of delivering agile projects in sometimes non-agile environments
  • Have experience of prototyping, testing and iterating with very senior users and stakeholders
  • Have demonstrable experience in working with Open Source technologies
  • Have demonstrable experience of delivery from Discovery to successful Alpha and Beta outcomes
  • Have demonstrable experience of operating in an environment of change, delivery continuous improvement to a live system
  • Have demonstrable experience of knowledge sharing and skills transfer with in-house teams so as to build sustainable capability
  • have proven experience in using robust metrics, analytics and user feedback to audit and define key content and services.
Nice-to-have skills and experience
  • Evidence of working with the public section, preferably the NHS
  • Demonstrate experience in using evidence-based research to inform a user-centred redesign, focused on users' needs, end-to-end user journeys, motivations and goals.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach (methodology, planning and timescales).
  • How the eTools solution meets user needs
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure
Cultural fit criteria
  • Ability to encourage efficient communication and continuous improvement
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Could you give some examples of the type of interactive tools and templates you have in mind?
An example is developing an interactive tool for the creation of driver diagrams by NHs staff. We will work with the supplier from Discovery through to Live. Please note the concept for the tool will already exist as in the above example.
2. Is the 70k just for the Discovery and how long do you expect the Discovery to take? Typically it's 6 weeks for Digital by Default project.
The budget is for all the phases of the project from Discovery through to Live. We would expect estimated timescales for each phase to form part of suppliers’ proposals and would not wish to put a time to each phase at this stage as it would depend on the approach that a supplier takes.