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Energy Performance of Buildings Division - Ministry of Housing, Communities and Local Government

Energy Performance of Buildings Register - User Research Subjects

1 Incomplete application

1 SME, 0 large

6 Completed applications

6 SME, 0 large

Important dates

Wednesday 22 July 2020
Deadline for asking questions
Wednesday 29 July 2020 at 11:59pm GMT
Closing date for applications
Wednesday 5 August 2020 at 11:59pm GMT


Summary of the work
MHCLG needs participants to take part in regular user research, which supports our Energy Performance and Buildings Register project. We need the supplier to be able to reliably deliver participants nationwide, including members of the general public, professional users and people with access and assisted digital needs.
Research dates
Throughout the year
Organisation the work is for
Energy Performance of Buildings Division - Ministry of Housing, Communities and Local Government
Budget range

About the work

Early market engagement

About the research

Description of your participants
Participants are likely to be from some of the following groups:

- Residential Tenants
- Existing residential homeowners
- New residential homeowners
- Landlords
- Commercial property landlords
- Estate agents
- Commercial buildings managers
- Energy performance assessors

We will require at least 15 participants with accessibility needs that use assistive technologies such as JAWS, Dragon, NVDA screen reader and ZoomText.
Assisted digital and accessibility requirements
Research plan
Research location
Due to COVID-19 research will be done remotely. However, once it is safe research will likely to take place throughout the UK.
Access restrictions at location
Number of research rounds
Number of participants a round
How often research will happen
Research will likely to be every 2/3 weeks, one round per week.
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience recruiting specialised research participants for government services.
  • Follows an ethical, rigorous approach to screening potential participants
  • Able to process informed consent and incentives for participants
  • Able to mitigate the risks of participants not showing up for user research or not meeting the criteria
  • Able to recruit participants with mild and severe access needs (motor, cognitive, visual, hearing)
  • Able to recruit participants with low digital skills / confidence online
  • Ability to work nationwide
Nice-to-have skills and experience
  • Experience recruiting research participants in a housing context
  • Experience recruiting users from vulnerable, 'hard to reach' groups

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Approach to recruiting specialist participants
  • Estimated timeframes for the work
  • Breakdown of recruitment costs and incentives
  • How they’ve identified risks and dependencies and offered approaches to manage them
Additional assessment methods
Evaluation weighting

Technical competence






Questions asked by suppliers

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