This opportunity is closed for applications

The deadline was Wednesday 15 July 2020
General Pharmaceutical Council

New Website Development

31 Incomplete applications

28 SME, 3 large

35 Completed applications

34 SME, 1 large

Important dates

Published
Wednesday 1 July 2020
Deadline for asking questions
Wednesday 8 July 2020 at 11:59pm GMT
Closing date for applications
Wednesday 15 July 2020 at 11:59pm GMT

Overview

Summary of the work
The GPhC would like to invite suppliers to submit a bid for the project to overhaul the main website and provide services that will provide the organisation with a clean, modern website.
Latest start date
Monday 24 August 2020
Expected contract length
Location
London
Organisation the work is for
General Pharmaceutical Council
Budget range

About the work

Why the work is being done
The GPhC wishes to appoint a supplier to provide the organisation with a clean, modern website that:

- Improves our audiences’ experience, by optimising the processes that help us meet our regulatory functions

- Delivers on the project aspirations and requirements set out in this document

The new website needs to go live no later than the end of October 2021 and our aim is that it will confidently serve the organisation and its audiences for a minimum of five years.
Problem to be solved
Our main website pharmacyregulation.org is built on the Drupal 7 content management platform. Drupal 7 is reaching its end of life support in November 2021. "End of Life” means that it is no longer supported by core maintainers with fixes, security releases, or enhancements. This means our website and any data held or submitted via the website would no longer be secure against cyberattacks and other malicious activity and we may also experience issues with functionality that would not be fixed.
Who the users are and what they need to do
Our main website, pharmacyregulation.org is our principal means of communicating with our external audiences, including:

Patients, carers, users of pharmacy services and members of the public
Pharmacists and pharmacy technicians
Pharmacy owners
Pharmacy students
Educators and education bodies
Employers
Pharmacy professional bodies and trade associations
Other healthcare professionals
Wider healthcare bodies and organisations
UK health and social care regulators
Governments, the NHS, commissioners and providers
Pharmacy trade press and national press
Job applicants
Early market engagement
Any work that’s already been done
In order to identify High Level Requirements for a new website, we took into consideration the results and explorations from surveys and internal stakeholder sessions and used this along with independent examinations of the GPhC’s needs, to create requirements of features for this high-level requirements catalogue.
Existing team
Incumbent supplier
Applications Business Partner
Service Delivery and Change Manager
Head of Communications
Digital Communications Manager
Current phase
Not started

Work setup

Address where the work will take place
Given the current economic climate the location is undetermined, however the GPhC expect to work with a supplier who is based in London.
Working arrangements
This is yet to be determined however a mixture of working arrangements will apply to this contract.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Can evidence that the organisation is technology agnostic
  • Have experiance with adopting an agile project management approach when delivering design and build websites
  • Fully compliant with WCAG 2.1 – AA
  • Can provide ongoing support services to clients, including services involving the operational management of the software and infrastructure required to run the site and CMS
  • Fully ISO270001 compliant with a scope covering the access to, and delivery of, services that you would provide
Nice-to-have skills and experience
  • Provide examples of how you use user-centric design when developing websites
  • Have offices in or near London, or able to travel to our offices in Canary Wharf on a regular basis

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
15
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach or solution meets user needs
  • Estimated timeframes for the work
  • Team structure
  • Value for money
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with other team members
  • Take responsibility for their work
Payment approach
Fixed price
Additional assessment methods
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

40%

Cultural fit

10%

Price

50%

Questions asked by suppliers

1. Can the delivery team be nearshore (for example, Romania, Moldova, Bulgaria) with travel to location as and when required, along with key individuals who are permanently located in London head office?
Yes, We use both near and “far-shore” resourcing models for development work but we require that we have local Engagement Manager that acts as the middle person between us the customer and the oversea resources
2. Please could you clarify the budget range for this opportunity?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live
3. Please could you confirm the expected budget for this project?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
4. What is the budget for the project, please?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
5. Are you wanting to stay with an updated version of Drupal or are you open to moving platforms to another open source such as WordPress?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
6. Are you open to your new website being on a CMS platform other than Drupal?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
7. Can you indicate ball-park budgets?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live
8. Are you hoping to move to a new release of Drupal or would another CMS be acceptable?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs
9. Is there a preference to continue with Drupal as the CMS?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
10. My agency specialise in developing outreach web platforms of this nature. We are an agency based in Newcastle upon Tyne, with a view of opening an office in London in the next few weeks. Our client base is predominantly London based already, and we frequently travel there for business, as you can imagine. Would we still be applicable?
Also, does the platform have to be built in Drupal, or can other, more modern CMSs be considered, like WordPress?
Yes your agency would still be able to apply, as long as you are able to travel to London when required.

We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
11. We do not have ISO 270001, but we have experience in delivering websites that are specifically used by academia, NHS organisations and look to engage with industry. We have 17 years’ experience in this sector. Is the ISO a fundamental requirement?
Yes the ISO is a fundamental requirement.
12. Can you please advise your budget for this piece of work?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
13. Can you provide us with the budget for this project?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
14. We note the current site is on Drupal 7.
Do you have a CMS platform of choice for your new site or are you open to recommendations as part of this tender?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
15. Do you want to migrate from Drupal 7 to 8 or are you open to an alternative platform such as WordPress?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
16. Is there a budget range for this piece of work?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
17. Can you indicate the budget range for the project?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
18. Would ongoing operation services be under the same contract but a separate budget?
Yes that’s correct. The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
19. What did the “independent examinations of the GPhC’s needs” involve and what was the output?
We ran the project in four phases: initiation, discovery, development and finalisation.

While phase one was standard project kick-off, in phase two we ran four internal user workshops exploring Future Visioning, Solving Audience Problems, Internal User Needs and developing Future Proof Infrastructure. We also interviewed staff. There was an external website survey and an internal staff survey and we analysed the GPhC’s website infrastructure and google analytics data from 2019.

Phase three developed the data and explorations from discovery into a high-level requirements catalogue.
20. Was the survey of users, or within the business?
As above, there was an internal staff survey and a website survey of external users.
21. Do you expect that further user research and/or stakeholder research will need to be undertaken by the supplier?
Yes, we are expecting the successful supplier to carry out user and stakeholder research during the discovery phase.
22. Who is the incumbent and will they be involved in some way?
If we appoint a different supplier to the incumbent, we would anticipate the new supplier would work with them on the transition to the new website.
23. What applications does your applications business partner provide, and are changes to these in scope for the project?
The Supplier will be responsible for the new Website and building the integration points to the third-party applications. We currently have a number of bespoke applications that are fully documented in the tender pack to be shared in due course.
24. Are you looking to stay with Drupal or are you looking for a change?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
25. Do you have a preference for project delivery methodology?
Agile project delivery and management.
26. What does GPhC feel a supplier based in London can offer over and above a supplier based outside London?
The supplier does not need to be based in London. We are looking for a supplier that has offices in or near London, or is able to travel to our offices in Canary Wharf on a regular basis, as we would prefer to be able to have face-to-face meetings where useful and appropriate once social distancing measures allow this.
27. We're in the process of obtaining ISO27001, expecting to attain it following our audit. However, due to the Pandemic, we are unable to have our audit for the foreseeable future. As this is an essential requirement, would this preclude us being shortlisted if we submitted?
This would not preclude you being shortlisted if you can provide evidence of progress towards obtaining ISO27001. But it is a requirement that would need to be in place before the contract was signed with the successful supplier (expected in September) so it would preclude you from winning the contract if you do not expect to attain ISO27001 by that point.
28. Do you have any technology preferences, i.e. would you like to move to the latest version of Drupal?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
29. Will user insight be shared at the shortlisting stage?
Yes.
30. Do you anticipate a discovery phase as part of this project?
Yes.
31. You describe some project aspirations to be achieved; could you please provide a bit more information around these please?
The new website must:
1. Support the GPhC in meeting its regulatory and statutory obligations and the commitments outlined in our Vision.

2. Make sure our audiences have an optimised and user-friendly experience based upon defined user journeys.

3. Be designed in a way that embraces our brand and promotes the recognition of our role as a regulator

4. Adopt a clear information architecture that supports content findability

5. Use a user-friendly content management system,

6. Be fully compliant with WCAG 2.1 – AA

7. Be built on the most suitable technology to enable us to efficiently serve our audiences,
32. What is the database integration requirements for your new website? Our business works with a number of regulatory bodies, and in our experience integration with a CRM/database is absolutely vital for reg body websites (e.g. to access registrant information, support registrant applications, enable registrants to update their details, and to enable members of the public to lodge enquiries into an organised case system).
The GPhC has a separate Registrants website for accessing registrant information, supporting registrant applications and enabling registrants to update their details. This functionality falls outside the scope of this website tender process.

For members of the public to lodge complaints we use native Drupal functionality and for member of the public to raise concerns we use a bespoke interface built in Azure to pass data and documents to our internal CRM system.
33. Is ISO270001 accreditation necessary or will the GMC evaluate suppliers with cyber essentials / other security assurances?
ISO270001 accreditation is a fundamental requirement.
34. Does the GMC have a budget for this work?
The budget is approximately £180,000 for design, build and launch of the new website and approximately £50,000-£70,000 per year for support, maintenance and hosting once the website is live.
35. Can you confirm how many suppliers you will select from stage 1? It currently states 15.
15.
36. Is there a budget for this piece of work?
The budget is approximately £180,000 for design, build and launch of the new website and approximately £50,000-£70,000 per year for support, maintenance and hosting once the website is live
37. Are hosting costs to be financed separately from this piece of work.
We have budgeted for £50,000-£70,000 per year for support, maintenance and hosting once the website is live
38. What is the budget for this project?
The budget is approximately £180,000 for design, build and launch of the new website and approximately £50,000-£70,000 per year for support, maintenance and hosting once the website is live
39. Will the incumbent supplier be able to bid for this work?
Yes.
40. We are compliant with the ISO27001 standard through other projects that mirror it and we are Cyber Essentials Plus certified, but we do not hold ISO27001 itself. Do we need to hold it to apply?
This would not preclude you being shortlisted if you can provide evidence of progress towards obtaining ISO27001. But it is a requirement that would need to be in place before the contract was signed with the successful supplier (expected in September) so it would preclude you from winning the contract if you do not expect to attain ISO27001 by that point.
41. Would you require the new site to be built in Drupal or are you open to different CMS platforms?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
42. We are not a technology agnostic supplier – we work with the open source Wagtail CMS (used widely by the UK public sector). Would you accept a Wagtail-based solution?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
43. Could you please provide the expected total budget for this project?
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live.
44. Is content design or migration part of the work, or is that going to be done by an in-house team?
It is envisaged that any content preparation, design and migration tasks will be undertaken in-house. These tasks will have to be factored in as part of the agile sprint cycles.
45. Are your other two sites – myGPhC and myGPhCPharmacy both written in Drupal?

If so, can you please confirm which version they are written in and whether there will be a need for interoperability between them?
No. Minimum interoperability.
46. Will companies that do not offer hosting services be considered if they suggest a 3rd party hosting provider?

Will companies that are not ISO certified be considered?
3rd party hosting will be considered. ISO270001 accreditation is a fundamental requirement for all suppliers.
47. What is the timeframe and process for shortlisted suppliers? (please bear in mind we are coming into the holiday season)
We are looking to kick off the project with the appointed supplier 2nd half of September. And we are looking for the website to go live end of October 2021
48. How will presentations be handled at the minute; will they be "virtual" (e.g. MS Teams or Zoom)?
Yet to be determined, it would be either Skype for Business or Zoom
49. Please can we see the "high-level requirements catalogue"?
This will be made available once suppliers have been shortlisted and invited to submit a bid.
50. The DOS guidance for suppliers only to list one example per 100 word answer often limits their ability to give the best answer for you to evaluate – so it is often waived. I.e. can we give more than one example per 100 word answer, where that is helpful?
Yes, if the system permits this.
51. What is "this document" referred to in "Why the work is being done" section. Is it the DOS advert page itself?
The ITQ document which lists the requirements and method statements will be made available to shortlisted suppliers.
52. Who is the 'Applications Business Partner' and what is their role?
The Applications Partner is an IT role responsible for the delivery and support of the Business IT Applications.
53. The “Summary of the work” states that the aim is to overhaul the existing website and provide a clean, modern one instead. The “Essential skills and experience” states the supplier has to be able to “provide ongoing support services to clients, including services involving the operational management of the software and infrastructure required to run the site and CMS”. Does this opportunity consider the latter as part of this tender process or is it something to bear in mind as a core capability moving forward into the next five years after the web being built and deployed?
The tendering pack will clarify that there’s an element around maintaining and supporting the website once built.
54. Please can you confirm what the budget is for this project (excl. VAT)? In addition, can you also confirm whether a ‘CapEx’ budget exists for additional costs such as CMS licensing, hosting, ongoing support etc
The budget is between £120,000- £180,000 for design, build and launch of the new website and approximately £40,000-£70,000 per year for support, maintenance and hosting once the website is live
55. Has GPhC identified a specific CMS platform they want the new website to be built on, or are you looking for recommendations from suppliers? For example, is the preference to remain with Drupal, or move to a completely new CMS platform?
We are agnostic about the technology to be used for site development, content management and hosting- so are open to moving to another platform. We are looking for applicants to provide evidence that they are technology-agnostic and so are able to work on different platforms and can recommend the best platform for our needs.
56. Can you provide more detail on how you’re looking for the user experience of the new site to deliver against your aspirations and goals?
This information will be provided within the tendering pack
57. Has your incumbent agency been invited to respond to this brief?
Yes
58. Is ISO27001 certification a mandatory requirement for the successful supplier? The brief states compliance in relation to the scope of work and service delivery is required.
ISO270001 accreditation is a fundamental requirement
59. Following submission of responses to the Essential and Nice-to-Have Experience questions, please can you confirm the next stages of your supplier selection process, and the dates/timescales attached to each of these?
We are looking to kick off the project with the appointed supplier 2nd half of September. And we are looking for the website to go live end of October 2021
60. Will GPhC be making a final decision after evaluation of the 15 proposals received, or will some suppliers be invited to pitch/present these to GPhC? If the latter, how many will be invited to do so?
Up to 15 suppliers who meet the main essential and non-essential skills and experiences will be invited to submit a proposal. The top 4 scoring suppliers following an initial evaluation of the proposals will be invited to deliver a presentation on the suggested solution.
61. Is experience working in the medical/pharmaceutical sector part of your evaluation criteria?
This information will be provided within the tendering pack
62. Can you confirm who from GPhC will be involved in the evaluation of supplier responses for this procurement, and what their role is within the organisation.
Applications Business Partner
Project Manager
Information Governance Manager
Digital Communications Manager
63. Can you share with us the high level requirements catalogue mentioned in the brief?
This will be made available once suppliers have been shortlisted and invited to submit a bid.
64. Could you confirm what the essential skills and experiences are?
Essential:
Use agile project management methodology for the design and build.
Provide published service level agreements (SLAs) covering CMS and platform support, and account management.
Provide published service level agreements (SLAs) covering hosting and domain management services.
Have all required knowledge, experience, technical skills and capacity in house
Have proven experience of user-centric design
Have proven experience of designing taxonomy-based information architecture.
Be technology agnostic, recommending the best CMS or platform choice for this project’s requirements
65. Could you confirm what the non-essential skills and experiences are?
Non-essential:
Have similar and relevant experience to this project, having delivered similar projects for clients in the regulatory and/or healthcare sector
Be of a similar size and ethos to our organisation and have (or access to) offices in London or be willing to travel to our offices as and when needed.