This opportunity is closed for applications

The deadline was Tuesday 16 June 2020
Highways England Company Limited

WPnnn: Technology Programmes Delivery

27 Incomplete applications

24 SME, 3 large

42 Completed applications

26 SME, 16 large

Important dates

Tuesday 2 June 2020
Deadline for asking questions
Tuesday 9 June 2020 at 11:59pm GMT
Closing date for applications
Tuesday 16 June 2020 at 11:59pm GMT


Summary of the work
A source of experienced, highly qualified, specialist project / delivery managers available to deliver project outcomes on an as-needs basis. Each request will be for specific projects which could be for any duration up to 2 years.
Latest start date
Thursday 1 October 2020
Expected contract length
2 years
No specific location, eg they can work remotely
Organisation the work is for
Highways England Company Limited
Budget range
£1,980,000 across all projects

About the work

Why the work is being done
To effectively deliver IT and traffic technology projects on time, to quality and within budget
Problem to be solved
"A source of experienced, highly qualified, specialist project / delivery managers available to deliver project outcomes on an as-needs basis. Each request will be for specific projects which could be for any duration up to 2 years.

Examples of project types for which such specialist requests has / could be utilised include:
• Upgrade of the Highways England desktop estate to Windows 10 / Office 365 whilst at the same time undertaking a hardware refresh
• Migration of the Highways England application estate to cloud tenancy
• Delivery of business-critical highways asset management systems
• Delivery of free flow charging solutions"
Who the users are and what they need to do
Solutions are likely to be exclusively for use by Highways England employees and their primary stakeholders
Early market engagement
Any work that’s already been done
Existing team
The supplier will typically be working with Highways England IT colleagues and may be required to direct the activities of other suppliers
Current phase
Not applicable

Work setup

Address where the work will take place
Highways England, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Lateral, 8 City Walk, Leeds, LS11 9AT
Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6HA
Working arrangements
Working practices will be as agreed with individual project sponsors. Remote working will be permitted with contact for formal meetings either face-to-face or via existing collaboration tools, such as MicroSoft Teams
Security clearance

Additional information

Additional terms and conditions
Scores will be broken down as follows:
• Essential criteria. Each of the 12 criteria to be given a mark out of 3, giving a maximum total for this section of 36
• Nice to have. A mark out of 3 for each criteria
• Proposal criteria. Each of the 6 criteria to be given a mark out of 3, giving a maximum total for this section of 18

The weighting ratio would be 12 : 2 : 6 out of 70, which equates to 42% :7% : 21%

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience of delivering projects utilising cloud-based, on-premises, and hybrid environments within large and diverse organisations (including complex application environments).
  • Demonstrate experience of delivering programs and projects in organisations responsible for high-risk, safety / mission / business critical services.
  • Demonstrate experience in managing the delivery and performance of third party suppliers in the delivery of core aspects of technical projects and managing any changes to third party contracts.
  • Demonstrate experience in the delivery and transition of complex cross-Government systems and services
  • Demonstrate experience in managing multi-skilled, geographically dispersed teams, including support and operational staff.
  • Demonstrate experience in being responsible (outcomes focused) for planning and forecasting.
  • Demonstrate experience in managing the systematic interaction and business engagement with large volumes of end users.
  • Demonstrate experience in managing portfolios, programmes and projects utilising traditional waterfall methodologies, including Prince2, MSP, PMO, etc.
  • Demonstrate experience in working with agile project delivery techniques, including evolving user stories; project sprints; product backlogs; managing feature roadmaps; creating acceptance criteria; quality assurance; managing bugs/enhancements; project retrospectives.
  • Demonstrate experience in engaging with large number of stakeholder groups, including internal and external (such as suppliers, vendors and other third parties).
  • Demonstrate experience in delivering programs within ITIL-aligned organisations, with capabilities such as service design, service management, service transition, change control / release management, and operations.
  • Demonstrate experience in implementing, configuring and maintaining programme / project management tools, specifically P6
Nice-to-have skills and experience
  • Experience in skills and knowledge transfer across all elements of the programme and project lifecycle.
  • Experience in account management; able to provide summaries and clarity over day to day activities for Programme and Project Managers.
  • Experience of matrix-managing a multi-disciplinary programme team within the last 12 months.
  • Experience of reporting directly to in-post Programme Managers, members of the Senior Leadership Team (or equivalent) and C-level as part of a wider departmental management structure.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Ability to oversee the delivery of a user centric service based on user needs
  • Team structure - where applicable covering various elements of product, programme and project delivery and how the team will adapt according to changing priorities
  • Identify risks and dependencies and offer approaches to managing them whilst developing a service
  • Team members can work with prioritised agile backlogs
  • All proposed team members must provide evidence that demonstrates they meet all the cultural fit criteria
  • Experience working in multidisciplinary geographically dispersed agile teams using agile methodology
Cultural fit criteria
  • Highways England operates against three key imperatives: The safety of our employees, our service partners, and our road users
  • The customer service and experience that road users have
  • The delivery of the governments’ road building and maintenance programme, otherwise referred to as the Road Investment Strategy (RIS1) to 2020 and RIS2 to 2025.
  • We have five key values and behaviours. Passion: We care about what we do. We care about each other. We put energy into the things that are important to us.
  • Safety: Safety is the most important. We can’t routinely eliminate risk, but we can recognise it, assess it, manage it, and make sure no-one comes to harm from it
  • Integrity: We only give commitments we intend to keep, provide honest feedback, and don’t say one thing and do another. We always act in accordance with the other values
  • Ownership: We take responsibility for doing things and making them happen
  • Teamwork: We work with the people around us, not just for our own success but for their success too. We work together to share goals, so that everyone is successful
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there an incumbent? If so who is is?
Yes, Cadence Innova
2. Is the expectation that we will describe a sample / suitable candidate and the skills that they have which match the criteria, as we will traditionally have lots of candidates with a good / complex skills mix. Is a candidate example the best way to reference this clearly; or do you want the supplier to generalise about the skills their whole delivery team have ?
Please respond with the details of the skills and capabilities available to your organisation within the IT/Technical Delivey/Project Manager role. We would also be intereseted in knowing your capacity to provide resource with PMO/Technical/Business Analyst skill sets within the IT discipline.
3. Will new suppliers, not worked with Highways England, be considered for shortlisting if one of the essential questions requires to have experience in adhering to Highways England standards?
"Demonstrable significant experience of delivering IT organisational change in an agile manner, within large and diverse organisations (including complex application environments) in accordance with Highways England standards"
It is not a requirement to have worked for Highways England before but the supplier must be able to demonstrate the following should they be successful "Demonstrable significant experience of delivering IT organisational change in an agile manner, within large and diverse organisations (including complex application environments) in accordance with Highways England standards"
4. Is Highways England (HE) looking for a service level, wherein the supplier would resource the requirements from our staff and associates for HE?
Is HE looking to a supplier set up a team of delivery managers for a given period and HE manage their workload?
Is HE looking to one organisation to provide people on an ad hoc basis for a given periods and manage their workload?
Might the workloads require part time commitment in some cases?
Highways England would expect the successful supplier to work with us to deliver a suitably qualified resource within the proposed timescales detailed in each Statement of Works where ever possible. Highways England would request resource via a Statement of Works as demand requires driven by the project pipeline. If the supplier has the capability to provide the required resource on a part time commitment then please detail this in your response.
5. Please advise if you have an incumbent in place?
Yes, Cadence Innova
6. What qualifications are being sought and what is the minimum acceptable qualification set that will be acceptable?
This will be project dependant and will be a blend of qualifications and proven successful delivery experience.
7. What is the breadth of scope for projects and the specialisms expected to be required?
This will largely be project dependant but demonstrable significant experience of delivering IT organisational change in an agile manner, within large and diverse organisations (including complex application environments) in accordance with Highways England standards". Please refer to row 6 on the requirement template for more information.
8. Would successful involvement in this task preclude an organisation from bidding and delivering for other roles on the projects themselves, which may be procured as separate tasks through the DOS or other frameworks?
9. Could you confirm the number of suppliers who's services will be procured?
10. Will a programme or draft programme of projects be made available to suppliers who reach the proposal stage for use in determining the appropriate resource availability needed to deliver?
For suppliers who are successful in reaching the proposal stage then Highways England will retain the option of sharing any potential forward look for technology programmes with the supplier.
11. Is there an incumbent ?
Yes, Cadence Innova
12. At any given point of time, how many projects do you expect to run concurrently during this delivery programme?
The number of concurrent projects in delivery would be variable dependant on demand, Highways England would be interested to understand how the supplier would react to this demand in an agile way.
13. At this stage are you just asking suppliers to complete the 'Essential' and 'Nice to Have' criteria or also the 'Proposal Criteria'?
'Essential' and 'Nice to Have' criteria to be completed at this stage.
14. Is the total contract duration 2 years, and can projects be let with duration up to 2 years at any point during this contract (and extend beyond the contract end date)?
the contract term is two years maximum permitted for DOS.
15. Are you downselecting after the initial submission of Essential and Nice to Have responses?
16. How many suppliers are you expecting to take to the proposal stage – is it 5?
17. Would it be possible to provide an overview of the current and desired technology platforms?
Highways England standards and platforms are constantly under review to be at the front of technology and hence the need for suitably qualified and experienced delivery managers to help meet that aim.
18. Would it be possible to advise on the anticipate spend profile over the 2 years duration?
The spend profile is dependant on capacity and demand within the business
19. For potential suppliers who are not currently working with Highways England are you able to share a link to the Highways England standards to ensure conformity?
Highways England conforms to industry best practice to deliver projects
20. Please could you set out the anticipated resource requirement (in person days) over the two year duration of this commission?
The outcome will depend on capacity vs demand of the project pipeline.
21. For the pricing element of the second stage assessment, please can you detail how this will be evaluated?
To score fixed price quotes, we will divide the cheapest quote by each supplier’s quote and multiply by the price weighting
22. Can you confirm that this requirement is for the provision of project/delivery managers to oversee the delivery of outcomes (including managing third parties), rather than a large scale IT systems implementation partner?
23. Will the second stage assessment involve the opportunity to do an (online) presentation of our key staff and expertise?
If the supplier would like to propose a on line presentation at stage 2 then we would be happy to consider this under current conditions.
24. The start date is listed as 1 October 2020. Do you need resources prior to this date, or do you already have an incumbent supplier in place until end September?
Incumbent in place till end of September 2020.
25. Are you looking at programme / project management tools to suit both waterfall and agile frameworks, or has Primavera P6 already been selected as the tool of choice for IT projects and software development?
We are looking for resource to support both waterfall and agile project delivery, P6 is not the selected tool of choice
26. With reference to the requirement "Demonstrate experience in the delivery and transition of complex cross-Government systems and services"- are you looking for experience of delivering projects that provide centralised solutions across different government departments e.g. government gateway or examples or provision of services or data delivered by a particular department and consumed by other government departments
27. With reference to the requirement "Demonstrate experience in implementing, configuring and maintaining programme / project management tools, specifically P6" – is experience of the use of P6 mandatory to achieve a score of 2 or above?
28. Is the scope of projects/programmes directly related to HE's "Road Investment Strategy" and has the timeframe and scope for execution of this strategy been extended/changed due to Covid-19? Are the scope of some projects/programmes likely to be directly related to the draft RIS 2?
The scope of projects will enable IT to support the business in delivering its RIS2 programme the contract length on award will determine the length of resource needs.
29. For any scope of work deemed a programme (rather than a project) is the programme manager expected to a) create, own and manage the Benefits Realisation Plan? b) manage the business change in the business as usual activities impacted by the programme?
Scope of resource outcome will be defined in the Statement of Works
30. Will internal HE procurement / legal resource to be utilised for any contract changes, or will the incoming supplier be expected to make this skills set available to HE?
No contract changes are expected to be needed
31. Is there a specific/preferred ITIL toolset that is being used within HE?
32. Could HE clarify if more than one example can be referenced with the 100 word limit) in response to a specific requirement for this particular opportunity, given that you are looking for resourcing across multiple projects and programmes which are likely to have differing scope, stakeholders and outcomes?
Yes, we did not specify one example
33. Its not clear from this question whether Highways England mean systematic as in done methodically/comprehensive/in an organised way or systematic as in IT system generated/driven (e.g. B2B Workflow driven). Can HE clarify which meaning they are referring to?
We are not clear what question is being referred to
34. We note that clause 34.2 states that the indemnity given in respect of a breach of clause 14 (Data Protection and Disclosure) is unlimited. Market trends however show that customers are not asking for unlimited liability and indeed CCS have agreed after consultation with suppliers to future cap liability breaches. Therefore in consideration of the new position being taken by CCS can you please confirm if you are willing to discuss a separate cap for data breach liability with the down selected supplier
This is not our Framework – the Agreement Terms and Conditions are CCS’s and any revision will need to be done by them for all Suppliers.