This opportunity is closed for applications

The deadline was Tuesday 15 November 2016
Houses of Parliament (Parliamentary Digital Service)

User Research Participants for Parliamentary Website Research

0 Incomplete applications

6 Completed applications

6 SME, 0 large

Important dates

Tuesday 1 November 2016
Deadline for asking questions
Tuesday 8 November 2016 at 11:59pm GMT
Closing date for applications
Tuesday 15 November 2016 at 11:59pm GMT


Summary of the work
We require a supplier for a series of participant recruitment projects to deliver at least 10 rounds of user research with approx. 10 participants per round. Participants will include members of the public who care about local issues or are interested in politics, and specialist users including journalists and lobbyists.
Research dates
First round of research is likely January 2017
Organisation the work is for
Houses of Parliament (Parliamentary Digital Service)
Budget range
Up to £800-£1000 per round of research.

About the work

Early market engagement

About the research

Description of your participants
Screeners to be finalised later, but the main groups are:

• 30-40 year old female
• Employed, lives outside London
• Has kids
• Cares about local issues that affect her family
• Disengaged in politics
• Retired man, lives with partner somewhere rural
• Interested in engaging in politics to support a professional interest
• Political Journalist
• Professional Lobbyist
“Villa Family”
• Potential visitor to parliament
• Male or female, Has children
• English isn’t their first language
• Teacher
• 30-40 years old

• Must not have done research in 3months.
• Must be willing to be recorded
• Recruiter must verify user is willing to participant in screen sharing.

As the research develops, we may want to add or edit these user groups.
Assisted digital and accessibility requirements
We will be working with users with assisted digital needs, however that is not part of this current recruitment specification. As a "nice-to-have optional requirement", if the Recruitment Agency has skills and experience working with Assisted Digital users, we may wish to expand their brief to help us with that.
Research plan
We are running an agile development project in 2 week sprints. We expect to run a round of user research in most sprints. However, there may be times when we skip a sprint or slightly change the dates to accommodate annual leave or sickness.

As the research develops, we may also add additional research rounds.
Research location
Our requirements will include:

LAB-BASED USABILITY TESTING Face-to-face in Westminster based research facility. Participants will be located within reach of London

REMOTE, MODERATED USABILITY TESTING Using screensharing software and video. Participants located in England, Wales, Scotland and Northern Ireland.

We may also want to add additional research methods in future rounds, including phone interviews and contextual inquiry.
Access restrictions at location
Parliamentary Security Procedures Apply
Number of research rounds
An initial 10 rounds, with the potential to extend the contract to include more rounds
Number of participants per round
How often research will happen
Every 2 weeks
Evening or weekend research

Additional information

Additional terms and conditions
Please note that PDS cannot be associated with the offering or provision of incentives, i.e. no cash, gifts or rewards can be described as offered or provided by us. Our team also cannot handle incentives. Incentives must be provided and fulfilled by the recruitment agency and incorporated in the recruitment costs.

The Authority is accredited by Citizens UK (CUK) as London Living Wage Employers. As a condition to this Contract, the Contractor and Sub-contractors providing services to the Authority shall pay to all Personnel assigned to this Contract, as a minimum the London Living Wage/the Living Wage

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Ability to recruit users for face to face usability testing
  • • Ability to recruit users for remote usability testing (including briefing and checking)
  • • Ability to reach participants matching the descriptions specified above.
  • • Ability to manage and deliver incentives, if you deem necessary, for the recruit.
  • • Provision of a single point of contact to work with Parliamentary Digital Service throughout the engagement.
  • • Point of contact to reliably respond to communications by email or phone within 1 hour to 1 day (depending on the scenario).
  • • Once the brief is set up, supplier must be able to complete recruitment recruit ideally within a 1-2 week window.
  • • Arrange and manage participants, ensuring their attendance at the research.
Nice-to-have skills and experience
  • • Ability to recruit "Assisted Digital" participants within our user groups
  • • Ability to recruit users for phone interviews
  • • Ability to recruit users for contextual interviews (on site workplace)
  • • Ability to recruit for face-to-face in-depth interviews

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • • The proposed approach and methodology for recruitment (broken down by essential and nice-to-have skills, as detailed in previous sections of this document).
  • • Identification of risks
  • • Proposed approach to manage risks
  • • Timeframes
  • • Cost breakdown for recruitment for both in lab and remote testing.
Assessment methods
  • Written proposal
  • Interview
Evaluation weighting

Technical competence






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