HM Courts and Tribunal Service (HMCTS) & Crown Prosecution Service (CPS)

Technical Capabilities for HMCTS' Future Hearings Programme

Incomplete applications

22
Incomplete applications
15 SME, 7 large

Completed applications

30
Completed applications
16 SME, 14 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 15 May 2020
Deadline for asking questions Friday 22 May 2020 at 11:59pm GMT
Closing date for applications Friday 29 May 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Technical capabilities are required to support Future Hearings Programme to deliver technical requirements raised by Future Hearings projects. To deliver these requirements,it's anticipated a team of c.40 is required in year1; however the team size will reduce with project completions over the contract's duration. Capabilities required include: Developers,DevOps,Architects,Data,QA &Engineers.
Latest start date Monday 3 August 2020
Expected contract length 24 months with option to extend for further 6 months
Location London
Organisation the work is for HM Courts and Tribunal Service (HMCTS) & Crown Prosecution Service (CPS)
Budget range The total Supplier charge will be evaluated as per evaluation criteria % with the lowest bid achieving the highest percentage score.
Pricing submission documents will be issued to suppliers who pass Round 1 (first round). Each Statement-of-Work shall detail the allocated spend to that particular project.

Transparent pricing – Suppliers are expected to provide transparent pricing to enable MOJ full visibility of charges and costs including overheads and profit-margin in an auditable form.

The initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities are available upon request. It is recommended that interested parties request these documents.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Future Hearings Programme is responsible for delivering services which transform court hearings for the Reform Programme. The Future Hearings Programme currently consists of 5 projects:
• Scheduling and listing
• Fully video hearings
• Publishing and information
• Resource management
• Hearings management interface
Problem to be solved HMCTS Reform, Future Hearings Programme is designed to transform court and tribunal hearings. Providing hearings that are:
• timely and effective – listed by judges in the interests of justice;
• certain – take place when expected;
• proportionate – the mode of hearing will reflect the needs of the hearing and participants;
• take account of users’ needs
• operable and affordable

The Future Hearings Programme has a mix of Agile and Waterfall methodologies. An effective strategy for technical capabilities, which aligns to business and user needs, is necessary to develop and deliver an effective cross programme service.
Who the users are and what they need to do Each project has a different user base for its solution, these include:
Judiciary, Magistrates, HMCTS Staff, Legal Professionals, Prosecutors, Other Government Departments, Citizens.

By way of an example:
Fully video hearings will provide more accessible means for parties to engage with a hearing. Improving the experience for citizens and for professionals working within the justice system including legal professionals, the police, the Prosecutors, other government departments and expert witnesses due to a reduced need to travel to court, resulting in less disruption and inconvenience.
Early market engagement None
Any work that’s already been done Technical architecture has commenced as part of the Discovery Phases of the Future Hearings projects.

Schedule and Listing are in the final stages of product selection.

Fully Video Hearings Project are already live, and delivery of future releases is underway for which technical development and testing activities have commenced.
Existing team - 3x Full stack developers (.Net)
- 3x Senior Full stack developers (.Net)
- 1x Tech Development Lead
- 1x Lead Programme Architect
- 1x Cloud Infrastructure Architect
- 1x Data Architect
- 1x Enterprise Architect
- 3x Solution Architect
- 1x QA Lead
- 2x QA Tester auto
- 2x QA Tester manual
- 1x DevOps Engineer
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The Future Hearings Programme teams work predominantly out of 102 Petty France, London SW1H 9AJ. Other locations include Aldgate Tower, London E1 8FA and regular remote working due to the dispersed nature of the programme team.
Working arrangements The Service is delivered against the GDS Service Manual using a Scaled Agile Framework(SAFe).SoWs will be issued to define the development outcomes of each project phase and typically span 3-6 months.The supplier’s team will need to work effectively with FH Programme teams(both civil servants&other suppliers) using the various collaborative tools available.There are limited desks in each location and hot-desking arrangements are in place.Any work performed away from agreed base locations(which if London,outside of the M25)reasonable travel&expenses costs shall be met in accordance with the rates in MoJ’s travel and subsistence policy.All expenses require prior approval from HMCTS before being reimbursed.
Security clearance All supplier resources must have a Baseline Personnel Security Check (BPSS) which must be dated within three months of the start date.

For further guidance see: https://www.gov.uk/government/publications/government-baseline-personnel-security-standard

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The initial Statement-of-Work(SOW) will be Time & Materials but the Buyer reserves the right in the contract to use alternative payment mechanisms such as Fixed-Price or Capped-T&M for future SOWs. Suppliers shall provide transparency to the Buyer on the rates paid to resources & any third-parties in the supply-chain on request. Expenses shall be submitted in line with the MOJ Standard T&S, policy and agreed in advance.

Supplier shall provide Liability-Insurance & Professional-Indemnity as detailed in the contract.

Suppliers must be able to provide resources within a 2-week notice period with the necessary skills to minimise impact on delivery.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Confirm&provide demonstrable evidence that your teams are highly experienced in delivering services using agile delivery methodologies&adhere to all in scope capability requirements detailed in DDAT https://www.gov.uk/government/collections/digital-data-and-technology-profession-capability-framework
  • Provide demonstrable evidence of experience providing mixed technical capabilities within a fast-paced,multi-functional agile team;maintaining an organisational wide priority on user centered design practices and principles, balanced against technical demands/constraints&delivery timescales.
  • Provide demonstrable evidence where you have planned&effectively delivered Agile Projects within multi-supplier teams,managing cross stream dependencies with extensive common component integration in a microservices architecture,including system integration for live services.
  • Evidence when you’ve provided a delivery_team of similar number&your ability to scale up&down to meet programme demand in-line with the transition plan(available_on_request)&how you’d manage short-term needs in between SOWs.
  • Provide demonstrable evidence of your ability to effectively deliver capability within an existing enterprise governance framework (including pre-existing architecture, engineering practices, CI/CD pipeline and QA approval processes).
  • Provide demonstrable evidence of your ability to effectively implement software using the following development processes; Federated frameworks, continuous integration/deployment or delivery (Azure DevOps, Kubernetes, Docker, GitHub) and Test-driven development (TDD)
  • Provide demonstrable evidence of effectively providing Cloud based Technical Architecture capability, producing technical designs using a wide range of Azure services, best practice cloud networking principles; considering cloud value proposition.
  • Provide demonstrable evidence of your ability to effectively deliver GDS compliant software development capability with:Frontend/Backend/.net development experience - HTML5, Javascript, SQL, Java, NodeJS, API development, REST, C#, .Net, .NetCore
  • Provide demonstrable evidence of your experience effectively using cloud services for integration/non-functional testing, logging/monitoring tools, integration testing tasks, monitoring into build pipelines (AzureDevOps) monitoring tools (App Insights).
  • Provide demonstrable evidence of your ability to effectively deliver capability within an existing enterprise governance framework (including pre-existing architecture, engineering practices, CI/CD pipeline and QA approval processes).
  • Provide evidence of your effective communication skills, working with all stakeholders, gathering and interpreting technical requirements and communicating with technical/non-technical audiences.
  • Provide evidence of delivering effective DevOps capabilities with experience in Azure, Resource Management, CI/CD Experience, TLS/SSL Management, Secure environment management, Reverse Proxy Configuration, OAuth configuration using appropriate tools/technologies.
Nice-to-have skills and experience
  • Experience of working in Scaled Agile Framework (SAFe)
  • Experience of working with Jira and Confluence
  • Experience of using the Digital by Default standard
  • Experience of using domain-driven design (DDD) and behaviour-driven development (BDD)

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Explain how you’ll effectively implement the first SOW;how you’ll effectively manage the transition-period(knowledge transfer/onboarding/maintain velocity),transition from the current rainbow team to this new approach&ensure output delivery.Cite any risks identified(7%).
  • Explain your method for attracting/recruiting/retaining high quality, appropriately skilled resources in line with the 2-week notice and what internal processes you’ll undertake to ensure they match our requirements(7%).
  • Explain how your proposed team will meet our requirements.Provide example_CV’s_of individuals(junior-senior)to demonstrate the experience your team will have working in agile-multi-vendor teams;confirm minimum-experience required.If proposing alternative approach provide same information(5%).
  • Explain your delivery methodology to enable digital-teams to effectively deliver capability within agile/waterfall environment,how lessons learnt from previous_projects shall be applied to this Programmeto improve your overall delivery approach(6%).
  • What overall challenges do you foresee in the programme delivery and identify what steps you intend to take to effectively overcome them(4%).
  • Explain the Value Proposition: how your proposal optimises costs, generate savings, delivers value for money and innovation and how you’ll sustain pricing within changing market conditions(4%).
  • Explain how you intend to effectively retain&exploit knowledge and expertise gained from work to date within the programme to ensure appropriate knowledge transfer is conducted to your delivery team(5%).
  • Explain how you’ll organise&manage your team(including leadership,resource_replacement&rotation)to deliver the requirements in the project_timeline&your approach to working in a structure where elements of your team are managed by other suppliers/HMCTS staff(6%).
  • Describe how you’ll effectively measure/manage the quality/speed of technical teams/individuals ensuring continuous improvement throughout the contract,including how you would meet the supplier KPIs(as detailed in the draft SOW)(5%).
  • Explain your testing approach; tools used and your experience - cloud services for integration/non-functional testing, logging/monitoring tools, integration testing tasks/monitoring into build pipelines,evidence researching and introducing new test approaches/methods(5%).
  • Explain how you’ll effectively tackle difficult&conflicting issues supported with an example of where strong client facing skills were used to tackle difficult/conflicting issues where timely/quality_deliverables were maintained&communicated back to stakeholders(5%).
Cultural fit criteria
  • Explain your approach for working with multi-vendor teams across multiple_projects at different locations,ensuring collaboration at all levels of project&programme delivery.Evidence where you’ve taken this approach previously&how it’s worked(3%).
  • Noting the supplier’s discretion on the location to deliver services,explain how you’ll ensure a high-level of collaboration across various locations(principle location,London)with limited space,whilst ensuring key activities maintain face-to-face collaboration(2%).
  • Explain how you will effectively utilise governance forums to unblock and escalate issues while maintaining a no blame culture(1%).
Payment approach Time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

59%

Cultural fit

6%

Price

35%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Could we please request the initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities documents. For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
2. Hello, Can I request the initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities as suggested. For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
3. The initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities are available upon request. It is recommended that interested parties request these documents.
Can you please advise how we get access to these documents?
For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
4. "The initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities are available upon request. It is recommended that interested parties request these documents." What is the procedure for requesting access to these documents? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
5. Please can you confirm how interested bidders should request obtaining copies of the Initial SoW and related docs e.g. Roadmap etc ? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
6. Could the Authority share the initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
7. "The initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities are available upon request." Can access to these documents please be provided? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
8. There's mention of documents available upon request, where can interested suppliers request these? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
9. Please could you provide the email to request a copy of the initial statement of work and the transition plan, as recommended in this opportunity? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
10. Please could we request the initial Statement-of-Work? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
11. The "Budget Range" Section states that: "The initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities are available upon request. It is recommended that interested parties request these documents." As there is no option for you to upload attachments of the Digital marketplace, is there an email address that we can request these from? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
12. The initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities are available upon request. It is recommended that interested parties request these documents.
Please can you provide these documents?
For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
13. "Evidence when you’ve provided a delivery_team of similar number&your ability to scale up&down to meet programme demand in-line with the transition plan(available_on_request)&how you’d manage short-term needs in between SOWs."
How do we obtain the transition plan please?
For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
14. We would like to request the initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities. Many thanks For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
15. Within the Budget Range section in the opportunity it states:
The initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities are available upon request. It is recommended that interested parties request these documents.
Please could you provide the details or where we can request these from?
For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
16. Hi, may we request the roadmap and transition plan please? thank you For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
17. Thank you for the opportunity to respond to this request. We would like to ask for a copy of an initial Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities as outlined in the documentation. For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
18. Would HMCTS be able to provide the ' Future Hearings Programme’ roadmap? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
19. Can you please provide the "Statement-of-Work including KPIs, Roadmap, proposed transition plan and table of expected capabilities " referred to in the Budget section of this opportunity? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
20. Please can you send the Transition Plan. Thanks For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
21. Can we get the SoW 1 mentioned in proposal sent to us please? For requesting access to the SoW, including KPI’s, Roadmap, proposed transition plan and table of expected capabilities, please email HMCTSCommissioningandCommercial@justice.gov.uk and you will receive a response within 1 working day.
22. Is there an incumbent supplier, if so, who? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
23. What are your procurement timelines, e.g. when will the shortlisted companies be informed? It is anticipated that suppliers shall be informed as to whether they have been shortlisted to Round 2 of this process around mid June, although this is subject to change.
24. Could the Authority confirm the name of the incumbent supplier? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
25. Is there an incumbent? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
26. Is the expectation that the existing team will be taken on by the new supplier? FH currently uses 6 different contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
27. Is there the requirement for delivery resource as well as technical? No, this is for only technical resources
28. Please could you let us know if there is an incumbent supplier? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
29. Are the new teams to intended to replace the existing team or to work alongside them? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. It is likely that the new team will work alongside existing teams initially; however over time the roles will transition to the new contract. Nevertheless, the new supplier shall need to work alongside other teams which form part of the overall programme delivery team for the duration of the contract.
30. Is there an incumbent supplier, if so, who? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
31. What is the budget? Total contract value shall be based on the preferred bidder's pricing proposal.
32. Can you outline which Suppliers make up the current Rainbow Team, the number of roles each Suppliers has and which type of role, each supplier is providing. FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
33. How many successful suppliers are HMTCS looking to choose for this competition? HMCTS are looking to shortlist 5 suppliers from Round 1 to take through to Round 2 and to award a contract to 1 preferred bidder as a result of this procurement.
34. Would HMCTS be open to a consortium bid? HMCTS would be open to a lead Bidder submitting a bid with a number of sub-contractors. In Round 1 the lead Bidder would, where appropriate, need to identify how they have operated in a similar model in response to Round 1 and if they were shortlisted they would then need to explain how the model would work for this procurement in response to Round 2. If this model is not what you intended by 'consortium bid' please can you clarify what structure you are proposing.
35. Is there an incumbent supplier of the service? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
36. Is the existing team described in the opportunity an internal team (civil servants) or a team provided by external suppliers? The current team is made up of a mix of civil servants and external suppliers. This opportunity is only for the requirement FH has for technical team members for a supplier, all civil servants are anticipated to continue providing their current roles and are not likely to be replaced as a result of this contract.
37. Could you please confirm the current GDS lifecycle phase for each of the project listed:
• Scheduling and listing
• Fully video hearings
• Publishing and information
• Resource management
• Hearings management interface
S&L and RM are in Discovery
HMI is in Alpha
FVH is in Beta
P&I is in Discovery
38. How long has the Discovery phase been running? Discovery has been running since November 2019
39. What is the milestone plan for delivery/stage maturation for the two years? Please refer to roadmap in draft SoW
40. Very specific resources have been stipulated, will these vary in the lifecycle stages and against the product backlog? Resources HMCTS currently anticipcate are required are detailed in the Expected Technical Capability documents. When they will be required will be defined by the programme roadmap.
41. What knowledge transition period and resourcing has been assumed for any new supplier? We suggest 1 - 2 weeks knowledge transfer period is likely to be required for any resource that needs to be replaced.
42. Question 10 is a repeat of question 5. Please confirm whether we should answer question 10 with just "N/A"? Thank you for identifying this. Yes, please respond to question 10 (the repeated question on delivery capability within an existing enterprise governance framework) with N/A.
43. Is there an incumbent in place? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
44. "Could we bid for a small section of the roles where we are confident of providing quality talent. Specifically the below roles
• 1x QA Lead
• 2x QA Tester auto
• 2x QA Tester manual"
No, suppliers need to be able to supply all roles under this contract.
45. Is there an incumbent in place? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
46. Who is on the panel? Three civil servants are on the Panel for Round 1 and there may be an additional civil servant who will evaluate Round 2 as well. Their roles are:
Lead Digital Architect, Digital and Technology Services;
Programme Manager for Future Hearings;
Senior Project Manager – Video Hearings;
and Round 2 may also be evaluated by Deputy Director for Digital and Technology Services
Pricing shall be evaluated by the Commercial team who are civil servants.
47. Can you confirm the budget for this project? Total contract value shall be based on the preferred bidder's pricing proposal.
48. Please could you provide the names and roles of the evaluation panel, and where not civil servants the companies that they work for? Three civil servants are on the Panel for Round 1 and there may be an additional civil servant who will evaluate Round 2 as well. Their roles are:
Lead Digital Architect, Digital and Technology Services;
Programme Manager for Future Hearings;
Senior Project Manager – Video Hearings;
and Round 2 may also be evaluated by Deputy Director for Digital and Technology Services
Pricing shall be evaluated by the Commercial team who are civil servants.
49. What is the indicative budget range? Total contract value shall be based on the preferred bidder's pricing proposal.
50. Hi team, who is the incumbent? FH currently uses 6 contracts with 4 different suppliers across Reform. This means that for many existing contracts only some and not all of the roles shall transition over to the new FH tech capabilities contract. We have provided more information on the anticipated transition in the Transition/Mobilisation document which can be sent to interested parties on request.
51. The opportunity mentions "Technical capabilities are required to support Future Hearings Programme to deliver technical requirements raised by Future Hearings projects". Can you please share or provide a reference to the main technical requirements? Please refer to the draft SOW and the Expected Technical Capabilities document that you can receive on request by emailing HMCTSCommissioningandCommercial@justice.gov.uk
52. With respect to the skill “Provide demonstrable evidence of your ability to effectively implement software using the following development processes; Federated frameworks, continuous integration/deployment …”can you please clarify to what you mean by “federated frameworks” by giving an example? This refers to the supplier's ability to work with federated frameworks like Active Directory Federation Services, other frameworks are available.
53. You list the roles as "developers, DevOps, architects, data, QA and engineers". Can you confirm what you mean by "engineers" as a general term or whether this should read something like "developers, DevOps, architects, data, QA and test engineers"? Please refer to the draft SOW and the Expected Technical Capabilities document that you can receive on request by emailing HMCTSCommissioningandCommercial@justice.gov.uk
54. Some of the questions are quite broad ranging in their requirements. Is it acceptable to use multiple examples to show experience and how would you score this versus a single example that encapsulates all of them? Yes, you can use multiple examples to show experience. It does not matter whether you have one example which addresses all areas of the question or whether you need to provide a number of examples to do this. Suppliers shall be evaluated on whether they have addressed all areas of the question and suppliers shall not be scored higher or lower because they gave more or less examples than another supplier.
55. Question 6 refers to "federated frameworks". This can refer to a range of things – please can you define exactly what you are referring to and provide an example? This refers to the supplier's ability to work with federated frameworks like Active Directory Federation Services, other frameworks are available.
56. Can you provide some further information about the following – "Transparent pricing – Suppliers are expected to provide transparent pricing to enable MOJ full visibility of charges and costs including overheads and profit-margin in an auditable form.". Can you provide details of what costs will be assessed and also what MoJ think is an acceptable profit margin... are MOJ looking for Cost + agreed margin as a contracting mechanism rather than based on outcomes? Price is weighted at 35% and shall be evaluated in line with DOS' standard evaluation methodology. Shortlisted suppliers shall be issued with the pricing schedule at the start of Round 2. This will clarify how pricing shall be evaluated. This section in the requirements is about the expectation that all suppliers shall be transparent in their pricing.
57. Who will be marking the response? Three civil servants are on the Panel for Round 1 and there may be an additional civil servant who will evaluate Round 2 as well. Their roles are:
Lead Digital Architect, Digital and Technology Services;
Programme Manager for Future Hearings;
Senior Project Manager – Video Hearings;
and Round 2 may also be evaluated by Deputy Director for Digital and Technology Services
Pricing shall be evaluated by the Commercial team who are civil servants.
58. What is the expected value of the contract? Total contract value shall be based on the preferred bidder's pricing proposal.
59. Do you need management resources or just developers? Please refer to the draft SOW and the Expected Technical Capabilities document that you can receive on request by emailing HMCTSCommissioningandCommercial@justice.gov.uk for clarification on the roles required.
60. In the Essentials bullet point list. Bullet points 5 and 10 are duplicated.
Shall we provide the same answer for both? – We assume only one will be evaluated.
Please advise?
Thank you for identifying this. Yes, please respond to question 10 (the repeated question on delivery capability within an existing enterprise governance framework) with N/A.
61. There is no mention of budget in the brief and also no price bar once you start the application progress. Please advise Total contract value shall be based on the preferred bidder's pricing proposal. Price is weighted 35% and shall be evaluated in line with DOS' standard evaluation methodology. HMCTS have not provided a price bar due to the range of roles in the delivery team. However tenderers are advised that HMCTS would anticipate that all roles should have a day rate between £500 - £1,000.
62. You reference a transition from a "rainbow team". Could you explain the key reasons you wish to change to a new team structure? FH currently uses 6 contracts with 4 different suppliers across Reform. However, none of these technical contracts are specifically for Future Hearings. By moving away from this approach, this will mean that Future Hearings will have one key supplier to liaise with for technical capabilities and effectively measure supplier performance.
63. For Q6, on "Federated frameworks", could you please advise what demonstrable experience that you are looking for? This refers to the supplier's ability to work with federated frameworks like Active Directory Federation Services, other frameworks are available.
64. The following is repeated twice "Provide demonstrable evidence of your ability to effectively deliver capability within an existing enterprise governance framework (including pre-existing architecture, engineering practices, CI/CD pipeline and QA approval processes)." Do we need to provide two different answers? Please only respond to this question once. You can put n/a against question 10 (the repeated question on delivery capability within an existing enterprise governance framework).
65. What do you mean by 'short term need in between SOWs'? How does this differ to programme demand in-line with the transition plan? This is for any urgent need, not previously forecast.
66. The capabilities required are listed as: Developers, DevOps, Architects, Data, QA & Engineers. What about other roles in a cross functional team such as User research, Service design, Business Analyst and Product roles etc? Would the supplier be asked to provide these roles where needed? If not, would these roles be provided? Other roles such as User Researcher, Business Analyst etc are provided through different contracts and/or civil servants. Suppliers shall only be asked to provide technical capabilities which include those detailed in the draft SOW and expected technical capabilities document.
67. For "Experience of using domain-driven design (DDD) and behaviour-driven development (BDD)", please can you clarify if you're asking for experience of using a BDD approach to defining and identifying stories or experience of tools for BDD automated testing? This is for experience of using an approach.
68. In question 12 you refer to "Secure environment management". Are you referring to the general good practice of managing environments so that they are secure, or (since it's capitalised) is there some specific tooling you have in mind? This is referring to the general good practice of managing environments so that they are secure.
69. Please can you clarify or expand on "how you’d manage short-term needs in between SOWs."? Does suggest there will be periods where there will be there will be gaps in-between SOWs where people may not be needed? Or does it suggest there may be additional requests for more people? This is for any urgent need, not previously forecast. It is unlikely that there will be any gaps in between SOWS. This is for additional requests for more people.