HM Land Registry

Product Management Capability Partner

17 Incomplete applications

14 SME, 3 large

37 Completed applications

29 SME, 8 large

Published: Tuesday 5 May 2020
Deadline for asking questions: Tuesday 12 May 2020 at 11:59pm GMT
Closing date for applications: Tuesday 19 May 2020 at 11:59pm GMT

Overview

Summary of the work: HM Land Registry is looking for a partner specialising in Product Management, to help build knowledge and capability within the organisation in the delivery and transformation of digital service development and the continuous improvement of user centred land registration services.
Latest start date: Monday 3 August 2020
Expected contract length: The expected contract length is 12 months with the potential to extend up to a 2 year contract term
Location: South West England
Organisation the work is for: HM Land Registry
Budget range: Budget approval is subject to Cabinet Office spending controls, service assessments and HM Land Registry governance.
A pipeline of activity is foreseen over the next 24 months, with an indicative budget against the requirements for this capability being approx £1.6m, but that scope could expand or contract.
Each SOW will be assigned a set cost to enable tracking
HM Land Registry does not commit to any minimum or maximum spend at this point.

About the work

Why the work is being done: To help HM Land Registry to deliver Product Management capability working within the Product Management Practice as part of the DDaT Directorate to set the vision, research, define and develop products and services which meet the needs of HM Land Registry’s internal business units and all external customer types. The organisation is currently implementing an aggressive change programme, which is transforming the products and services which internal business units and all external customer types use on a day to day basis. These range from delivering new and improved customer facing products, a new CRM solution and the digital transformation of our legacy casework systems. The supplier will work closely and collaboratively with HM Land Registry’s in-house teams to enable effective knowledge transfer, ensuring any future services can be maintained by HM Land Registry staff.
Problem to be solved: HM Land Registry requires a partner to support our established Product Management capability on our transformational change programme:
Capability - There is a need to increase Product Management capabilities to assist in supporting the whole product lifecycle, from setting the product vision through to taking it to the market for wholesale take up and finally having assurance a product can go into the ‘live’ phase. Opportunities for shadowing and knowledge transfer are essential.
Capacity - There is a need to react quickly to ensure we have the right people with the right skills to support the right teams. It is essential for any Supplier to be able to rapidly identify, remedy or replace if an issue occurs. This is essential to ensure continuity in terms of key deliverables.
We currently have 22 Agile teams, all of which will have Product Management resource at different levels, with differing experience. .The Supplier will be working alongside existing HMLR Product members to increase capability
Who the users are and what they need to do: Some of our key user groups include:

Land Registry Internal caseworkers
External Business to Business Customers (Conveyancers)
External Business to Business Customers (Financial Institutions)
Central Functions (HR and Finance)
Users of published data sets and suppliers of third party commercial case management software
Early market engagement: HM Land Registry has a large Transformation programme in train. This opportunity forms part of the ongoing evolution of the resourcing model for that Portfolio. We have previously advertised for Delivery Partnerships to support individual programmes within the portfolio. We will be advertising a range of Capability-based contracts over the coming months to provide support across the whole portfolio.
Any work that’s already been done: HM Land Registry has a large digital delivery programme in progress, with a number of services in live and beta phases and a prioritised roadmap of other products in inception, discovery, and alpha phases. We have already completed significant user research and business analysis with key user groups; product management capability should therefore seek to build on this existing knowledge and develop where appropriate.
Existing team: The existing Product Management team consists of internal Senior Product Managers, Product Managers and Associate Product Managers working across multiple HM Land Registry locations. The Product role is a key leadership in the agile delivery team and therefore works closely with all other disciplines and key stakeholders across HM Land Registry and wider Government. There is a developing community of practice which focuses on skills, training, best practice and the role of the Product Management within the organisation.
Current phase: Not applicable

Work setup

Address where the work will take place: For any given statement of works (SoW) the delivery is highly likely to be based in Plymouth, Devon. Travel will be required to other HM Land Registry offices, and other UK-wide locations when supporting the Product Management Community.
The primary base will be detailed in each SoW and expenses will not form part of the cost unless the supplier is asked to work from a secondary location during the execution of the work relating to the SoW.
Working arrangements: Suppliers will typically work in multidisciplinary service teams and will be expected to collaborate across the team and with stakeholders in other parts of the HM Land Registry business, e.g. operational managers.
It is expected that resource will be on-site at the HMLR location (specified in the SoW) for the majority of time.
Security clearance: HM Land Registry requires all supplier staff to have baseline personnel security standard clearance (BPSS). There may be a requirement for some of the work to require security clearance checks. This will be detailed in the statement of work.

Additional information

Additional terms and conditions: The standard terms and conditions of a DOS framework agreement call-off contract apply.
Any claim for travel and subsistence will be made in accordance with HM Land Registry's travel and subsistence policy.
T&S will not be paid for travel to the "home" office which will usually be Plymouth and specified in the SOW.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience: Employees who have extensive practical experience of working within agile methodologies, leading on product management for large scale agile delivery and developing high standard product artefacts

Demonstrable experience of development quality products and services on high-profile large-scale change programmes in a public sector setting

Demonstrable understanding of the ways of working detailed in the Government Digital Service services manual

Be a recognised expert in the field of agile product management and have experience of a wide range of agile and lean tools and techniques

Appreciation and practical experience of service design, user research, UX design, data & development principles, and how each contributes to creating successful products experience in senior stakeholder engagement and management

Demonstrate experience in providing skills across various Product Management roles including Associate and Senior roles

Experience of introducing Product Management best practice in a public sector data and/or digital environment

Promote a collaborative culture and you can demonstrate where you have successfully worked as part of a multi supplier team
Nice-to-have skills and experience: Have assisted in the set-up of a Product Management communities of practice

An understanding of complex transactional services and re-engineering or redesigning legacy systems and services

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate

Proposal criteria

Quality - How you ensure commitment to the quality of the deliverables, outcomes and resources and ability to rapidly identify/ remedy / replace if an issue occurs.
Delivery - Proposed method for measuring and maintaining speed of delivery, including your approach to supporting the drafting of SoW’s that capture clear deliverables and take accountability for achieving these.
Capability - Your approach to upskilling an organisation and building capability
Innovation and Organisation - approach to identifying and assessing opportunities within the organisation and securing the appropriately skilled resource to meet the deliverarables
Capacity - Your ability and approach to deploy resources at customer locations specifically in the South West
Accountability - Your approach to managing your resources on site as part of a multi-vendor, multi-disciplinary environment, taking accountability for achieving deliverables

Cultural fit criteria

Collaborating in a team - Demonstrates effective collaboration with multiple organisational stakeholders and multiple vendor personnel in order to achieve successful outcomes for both the organisation and users
Collaboration across teams - Proactively collaborate across multi-disciplinary agile teams in order to deliver transformational end to end services that work for users.
Knowledge Transfer - Demonstrates a clear process for transferring knowledge to permanent staff within a client organisation
Stakeholder Management - Ability to manage stakeholder and create harmony, be able to explain technical detail to non-technical people, and non-technical detail to technical people
Learning and Development - Demonstrates effective methods of upskilling Product Managers in an organisation
Continuous Improvement - Reinforce a culture of continuous improvement and iteration in all teams
User Centricity - Champion the value of user research, user-centred design, and evidence-based decision making

Payment approach

Capped time and materials

Additional assessment methods

Case study
Work history
Reference
Presentation

Evaluation weighting

Technical competence

45%

Cultural fit

15%

Price

40%

Questions asked by suppliers

1. 1.Is there an Incumbent?: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
2. Is there an incumbent supplier for product management? If so, who is it?: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
3. Is there a current incumbent?: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
4. Do you have an existing supplier who has been working on this programme and could be considered an incumbent provider for this opportunity?: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
5. Dear HMLR, We have the capability to do this and very interested to work with you, but want to be certain you are looking for a new supplier before investing resources into this procurement. You have a £12m partnership contract in place with Kainos already. Please clarify why you will not use an existing supplier.: Our current model supports only two programmes within our transformation portfolio. We are seeking to change our partnership approach to capability partnerships that will support a realignment to practices within our DDaT function.
6. Are you looking for a full-time or part-time person/team to provide Product Management leadership: Outcome based Statement of works will be drawn down against this contract, it is expected that supplier will work with us to understand, identify and assess the opportunities and align skills to the deliverables set out in the SOW’s.
7. Is there an incumbent in place? Also, may you please verify that the £1.6m is for 12 months or is that the budget for 2 years: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos. The £1.6m budget for 2 years.
8. You say "*Employees* who have extensive practical experience of working within agile methodologies, leading on product management for large scale agile delivery and developing high standard product artefacts" – are you specifically looking for a supplier who has employees or are you open to suppliers using associate or subcontracting arrangements?: To clarify where we refer to employees we mean people, there is no contract employment related to this requirement. The requirement is addressing the suppliers experience of meeting the criteria with skilled people.
9. "Be a recognised expert in the field of agile product management and have experience of a wide range of agile and lean tools and techniques" – can you say more about how you will assess whether the supplier or their employees are recognised experts: We will be looking for a relevant example demonstrating use of a wide range of agile and lean tools and techniques to deliver a successful outcome.
10. Do you presently have a supplier or suppliers providing product management services to Land Registry? If so can you name them?: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
11. Have you done any thinking about the number of people a supplier may have to deploy at any time? Are you looking for a 1:1 ratio of supplier staff to Land Registry staff or a different ratio? For your more mature product managers do you just need coaching rather than having an embedded product manager from the supplier working closely with them on a specific product?: This will vary depending on the topic, experience and type of coaching needed, so at times it could be 1:1 and others it could be within groups.
12. Given the contract value, do you have any expectations of the minimum turnover the winning supplier must have in order to be considered financially sound enough and with a good enough track record to be awarded the contract?: This is not an area we will be assessing at this stage of the procurement exercise.
13. Do you have any restrictions on whether a supplier can be awarded this contract and any of your other capability contracts e,g, the UCD and Research Capability contract?: There are no restrictions on whether a supplier can be awarded this contract and any of the other capability contracts that will be or have been published.
14. Can you explain how the price element of the second round scoring will work?: Price will be assessed based on a rate card analysis and opportunity for suppliers to propose where they are able to demonstrate added value.
15. Can you advise how much of the indicative budget against the requirements for this capability of approx £1.6m is for the first 12 months of the contract vs. the full possible 24 months?’: The expectation for this contract value is £1.6m over the 24 month period.
16. Can you please outline what you mean by an "Associate" role?: In the DDaT (Digital, Data and Technology) framework an Associate Product Manager is what was formerly known as the Product Owner; this is the entry level to Product Management discipline.

They manage subsets of features or components of a product in either its prototype state or once it is live and being incrementally improved, working closely with the development teams and prioritising the backlog.
17. What are your procurement timelines? (e.g. shortlist notification, proposal deadline etc.): The following timelines are anticipated:
w/c 25/05/20 – Stage 1 responses evaluation
w/c 28/05/2020 – Shortlisted suppliers notified and request to submit written proposal
w/c 11/06/2020 – Stage 2 response deadline
w/c 22/06/2020 – Supplier presentation
w/c 06/07/2020 – Outcome notification
w/c 03/08/2020 – Contract mobilisation
18. Can you advise if there incumbent supplier is, if so, who?: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
19. Will the incumbent supplier be applying for this project?: N/A
20. You mention "A pipeline of activity is foreseen over the next 24 months, with an indicative budget against the requirements for this capability being approx £1.6m" – is this just for the Product Management capability or does this include the additional "range of capability-based contracts"?: The indicative budget is for this capability partner contract only.
21. We note that Land Registry are currently going through a market engagement for the Local Land Charges programme of work. Does this DOS procurement have any relation to that?: No
22. Will Land Registry expect the new supplier to help shape an outcome-based piece of work and then manage the delivery of that piece of work or is the sole intention of this procurement to add extra capacity to an existing team managed by Land Registry?: This is about bolstering capability, not capacity.
23. Are there external suppliers involved in this piece of work and 1) are they able to bid in this procurement? 2) are you looking for additional suppliers to the ones you already use?: We do not currently have a Product Management Capability Partner as this is a new model to support our transformation portfolio.
HMLR have been working with a number of suppliers delivering services in support of our transformation programme. Two of our programmes, Digital & Data and Service Improve are supported by our delivery partner Kainos.
All suppliers listed on the DOS4 framework have the opportunity to bid for this opportunity.
24. An integral part of the Product Development approach is to validate and challenge any customer and user research where appropriate. The opportunity states that updating customer/user knowledge / personas / data, is part of the scope of this work. Does HM Land Registry have a research function that currently sits outside the Product Management organisation?: Yes. HM Land Registry has a User Research practice, made up of many researchers. They are allocated to each team and work very closely with the Product Managers.
25. Do you have any restrictions on the maximum day rate chargeable for any role or under any Statement of Work?: We will not be applying a restriction of the maximum day rate chargeable as we do not want responses that only meet that rate. We expect that suppliers will provide competitive responses to the pricing schedule.
26. Please can you clarify the criteria to meet your requirement for a recognised expert in the field of agile product management.: To meet the requirement of being a recognised expert in the field of agile product management, we will be looking for a relevant example demonstrating use of a wide range of agile and lean tools and techniques to deliver a successful outcome.
27. Please can you clarify the "experience in senior stakeholder engagement and management" element of the "Appreciation and practical experience of service design, user research, UX design, data & development principles, and how each contributes to creating successful products experience in senior stakeholder engagement and management" competence requirement: It was intended that “experience in stakeholder engagement and management” was captured as a separate requirement. Given that it is not possible to amend this at this stage, we ask that you address the first part of the criteria - "Appreciation and practical experience of service design, user research, UX design, data & development principles, and how each contributes to creating successful products" in your 100 word response.
It is expected that you will be able to demonstrate evidence of senior stakeholder management across your response and this will be tested further at Stage 2
28. We note that you ask for experience of providing Associate Product Managers. This is quite a junior level and we wouldn't normally provide juniors as these roles are often staffed by public servants. Do you foresee the need for the winning supplier to provide associates/juniors?: There could be times when this is required although this would be rare
29. For the question 'Appreciation and practical experience of service design, user research, UX design...' – do you want us to focus on our experience in each of those roles to build a product which gives a great product experience. Or how we have managed and got engagement from senior stakeholders when doing these roles?: It was intended that “experience in stakeholder engagement and management” was captured as a separate requirement. Given that it is not possible to amend this at this stage, we ask that you address the first part of the criteria - "Appreciation and practical experience of service design, user research, UX design, data & development principles, and how each contributes to creating successful products” in your 100 word response.
It is expected that you will be able to demonstrate evidence of senior stakeholder management across your response and this will be tested further at Stage 2

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