NHS Blood and Transplant

Digital Donor Experience Product Development Partner

Incomplete applications

23
Incomplete applications
16 SME, 7 large

Completed applications

20
Completed applications
12 SME, 8 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 24 April 2020
Deadline for asking questions Friday 1 May 2020 at 11:59pm GMT
Closing date for applications Friday 8 May 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Looking for a strategic partner to work with our internal development team to enable us deliver the digital donor journey of the future. The two teams will operate as separate squads under a single NHSBT leader and work hand-in-hand with the Donor Experience Directorate and Product Owner.
Latest start date Monday 8 June 2020
Expected contract length 12 Months
Location London
Organisation the work is for NHS Blood and Transplant
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done We are looking for a strategic partner to work alongside our internal development team enabling us to deliver the digital donor journey of the future. The two teams will operate as separate squads under a single NHSBT leader and work hand-in-hand with the Donor Experience Directorate and Product Owner to ensure the highest impacting work is prioritised.
Problem to be solved The supplier is required to provide a multidisciplinary team that will initially define a roadmap for Donor Portal and the Blood Donor App and to start to deliver a backlog of improvements. The team will be required to support the transformation of the digital journey, and deliver new capabilities. The supplier will need to:
•Work with SMEs to identify quick win improvements to digital donor journeys though user research.
•Work with SMEs and donors to identify longer term strategic improvements to the digital donor journey through user research.
•Identify and design new digital services, and build a backlog of supporting features, user stories and NFRs.
•Build and test improvements to the Donor Portal, App and websites.
•Build and test new digital services and capabilities, based on Azure technology. Other technologies will be considered if there is a strong value proposition.
•Work with suppliers of other systems and services (i.e. Savant) to build and test reusable API’s, based on NHS or industry standards and patterns.•Work with the NHSBT architecture team to agree any high level designs,products, pattern or change to the existing architecture.
•Build products that are exemplars in the NHS and government.
•Assist NHSBT in the selection of new platforms
Who the users are and what they need to do Users will be defined in the individual Statements of Work but may include NHSBT employees, donors, donor families, patients etc.
Early market engagement
Any work that’s already been done
Existing team The supplier will be working with NHSBT's internal development team, project and programme teams and other relevant stakeholders.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Including but not limited to:
Filton Blood Centre, 500, North Bristol Park, Filton, Bristol BS34 7QH
NHSBT, Fox Den Road, Stoke Gifford, Avon, Bristol BS34 8RR
Birmingham Donor Centre, 65 New St, Birmingham B2 4DU
West End Donor Centre, 26 Margaret St, Marylebone, London W1W 8NB
Working arrangements Individuals must be available to travel to NHSBT Centres in (but not limited to) Birmingham, Bristol and London. Work will be conducted both face to face and remotely via Skype etc.
Individuals must comply with the NHSBT Expenses Policy.
Subject to any changes in policy, the resources will provide their own laptops and mobile phones for use on NHSBT premises. NHSBT provides secure access to its network as required.
Security clearance

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Suppliers will provide a minimum of two relevant candidates for each role requested by NHSBT within 10 working days.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have demonstrable experience of successfully delivering digital solutions for public sector within the last 4 years that collect,manage personal and/or sensitive information with appropriate controls and protection. (max 500 words)
  • Have demonstrable experience of delivering digital services within the last 4 years that dynamically scale to meet high and fluctuating demands.
  • Have demonstrable experience of delivering solutions on native iOS and Android Applications.
  • Have demonstrable experience of delivery digital services using Microsoft Azure, .Net, Microsoft Dynamics CRM, Umbraco.
  • Have demonstrable experience of working on public sector digital transformation programmes with complex dependencies and integrations with backend / legacy applications,and with other Government depts.Provide details (max 250 words)
  • Have demonstrable experience of delivering digital services in compliance with GDS Service Standard through all phases of delivery, Alpha to Live.Please provide details (max.250 words)
  • Have demonstrable experience of effective service design to inform/drive business change of service transformation for high volume/high available digital services for public sector.Please provide details (max 250 words)
  • Evidence ability to provide all team roles and expertise as detailed in the Government Digital Service Standard.(max 250 words)
  • Have demonstrable experience of enabling in-house teams to build in-house capability and enable in-house teams to take-on support and continuous improvement of digital services.(max 250 words)
  • Have demonstrable experience of working collaboratively in blended team environments whereby client team members are embedded as an integral part of the delivery team.(max 250 words)
  • Have demonstrable experience of successfully delivering high profile / critical public sector digital services at pace and in compliance with the GDS Service Standard.
  • Have demonstrable experience of implementing an efficient and effective dev ops model in delivering digital services for public sector.
Nice-to-have skills and experience
  • Have demonstrable experience of successfully integrating digital services with Government platforms, for example GOV.UK NHS Login and GOV.UK Notify. (max. 300 words) Weighting 20%
  • Have demonstrable experience of delivering into healthcare settings conforming to relevant safety standards. (max 300 words.)Weighting 20%
  • Have demonstrable experience of using data-led insights and innovation to transform customer experience and increase successful engagements. (max 500 words)Weighting 10%
  • Knowledge and experience in NHSBT processes/procedures or for any other similar organisations/working environments (max 300 words)Weighting 25%
  • Have demonstrable experience of building products that are considered exemplars in public services (max 300 words)Weighting 5%
  • Have demonstrable experience and processes to manage the onboarding and off boarding of resources to client work to ensure succession planning (max 300 words)Weighting 5%
  • Have demonstrable processes for controlling scope and traceability of requirements in an agile setting. (max 300 words) Weighting 5%
  • Have a demonstrable culture around sharing and reviewing progress (max 300 words)Weighting 10%

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Please provide a draft plan with a view of key milestones, dependencies and timelines required to enable the service once a partnership is established.Please highlight any dependencies on NHSBT.Weighting 5%
  • Describe the team you’ll supply, their skills set & explain why you included the roles.Provide CVs & specify if resources are employed directly or you act as an agent.Weighting 20%
  • Please provide two case studies that evidence similar work in the health sector and describe the critical success factors for successful delivery that are relevant to NHSBT.Weighting 15%
  • Please explain how you propose to measure productivity and estimate number of sprints and story points that can be delivered.Weighting 15%
Cultural fit criteria
  • Please describe your approach and method for delivering the scope and requirements described for the strategic partnership.Weighting 10%
  • Please provide details of how you will work with the NHSBT team to share knowledge across the organisation and increase our digital and agile delivery capability.Weighting 10%
Payment approach Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

55%

Cultural fit

20%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. The required word limits exceed that set on DMS.Is there a reason why and how do you envisage the supplier submitting responses to these questions? Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
2. Within the tender it asks for CVs, but there is nowhere to insert them in the response as a discrete item for evaluation. Which of the response fields would you like us to provide CV summaries in that will align with your scoring? we expect bidders to address the question clearly set out using text or appropriate tables/graphs adhering to the word length max word limit allowed.You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
3. Could you please confirm whether this is a republication of the previous "Service and User-Centred Design Strategic Partner" opportunity originally published on 19th March? If so, what are the reasons for the previous PQQ being cancelled? If not, how do these two projects relate to one another? This is not a duplication.This is completely separate and does not relate in any way.
4. The existing practice with DOS submissions requires 100 word supplier response per 'Essential' and 'Nice to Have' question. On this opportunity, we can see that other words counts have been provided. Please could NHSBT clarify how Suppliers should respond with regards to word counts. Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
5. Your questions suggest a max word count for some responses of 250 words or 300 words. The DOS word limit is 100 words. Do you expect a different format for the responses? Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
6. Please can you advise on question answer length. Note that some questions have a higher word limit specified than the usual 100 word limit that the portal allows? Can we assume that we still need to answer within 100 words? Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
7. There is a maximum of 100 words available for responses to the Essential and Nice to Have criteria on a DOS bid. Will this affect the weightings, or need different questions for you to be able to get all the information you need? Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
8. "In the technical questions, you've outlined a word count – however DOS only allows a 100 word max response to each question. Can this be adjusted – so that it's possible to answer with the short word count allowed.
In addition, can you confirm if suppliers need experience in delivering delivering similar work in the health sector as a requirement – it's not in the technical piece but appears to be in the evaluation?"
"Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
Yes, suppliers need experience in delivering similar work in the health sector."
9. How should we respond to your questions and your word limits, as the site is set up for the standard 100 word answers? "Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
10. Most of the essential skills are asking for more than 100 words (500 or 250 words). DOS opportunities usually ask for 100 words per essential/nice-to-haves, the submission form has validation that restricts responses more than 100 words. Are the 500 / 250 word counts correct, and if so is there another method of submission? "Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
11. Word limit – The DOS submission word limit is 100 words and in your response to questions you have instructed suppliers to adhere to the limit. You have also stated that answers can be supplement by refering you to links provided that the link does not contain more than 500 words. However, some of the skills and experience descriptions refer to responses of 250 words, some 300 and others 500 words. Should the word limit in the links follow this guidance or is the word limit for links 500 in all cases? Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by refering us to links as per the guidance. Please note link should not contain more than 500 words.
The link should be no more than the word limit stated in the question
12. Please also confirm that the link word limit is in addition to the primary 100 word DOS response, so a total of 600 words when the primary response and link are combined? It's 100 words plus 500 words in the link - Total 600
The link should be no more than the word limit stated in the question
13. Travel – What are your expectations regarding co-location of teams during COVID-19 lockdown and the likely extended period of social distancing measures afterwards? We expect that when the contract first begins we may still be in lock down therefore the team will largely be working remotely with minimum face to face meeting requirement therefore we expect the team to be able to work using there own devices and probably from home.
If the situation changes on government advice then we expect the team to alter their working behaviors but working to all governmnet guidelines on social distancing.
14. CVs – Please confirm that CVs of proposed team members are not required until the next round of evaluation once 5 suppliers have been down-selected? This will be assesed in the second phase of evaluation - round two.
15. Weighting percentages – We notice that you have included percentage weightings in the supplier assesment methodology as would be expected. They have also been included in the "nice-to-have" skills and experience for this initial response. If this is your intention, are you also able to provide percentage weightings for the "essential" skills and experience? We will be scoring all the essential and nice to have questions from 0 to 3 and there will be no weightings
16. Service Design Opportunity – We understand that this is a separate opportunity to the recent Service and User-Centred Design Strategic Partner opportunity. However, please clarify the extent to which the Digital Donor Experience Product Development team will be working with or guided by the initiatives defined by the Service Design team. For instance, will the the Service and User-Centred Design work provide the strategic frame of reference to the Digital Donor Experience design? This is not a duplication.This is completely separate and does not relate in any way.
17. The two teams will operate as separate squads under a single NHSBT leader and work hand-in-hand with the Donor Experience Directorate and Product Owner to ensure the highest impacting work is prioritised.” – can you please clarify what is meant by “separate squads”? Will they work on separate projects at any given time? Or work on different stages of projects? Please refer to our advice on what is required, however there will be two separate squads under a single NHSBT leader model and it could be that members from different squads are swapped around if appropriate.
However please feel free to ask any further questions at the end of our planned webinar. Suppliers will be invited to this once the date is confirmed.
18. What is the budget range NHSBT are consider for this opportunity for the 12 months? We are not prepared to discuss our budget. Please price up based on our requirements and based on your experience.
19. Essential and Nice to have questions We will be scoring all the essential and nice to have questions from 0 to 3 and there will be no weightings
20. Hyphenations and forward slashes Please note that we want you to stick to the word restriction and not include any hyphens, forward slashes or underscores in an attempt to cirmcumvent the word length restriction.
21. Can you please confirm on the budget for this tender? We are not prepared to discuss our budget. Please price up based on our requirements and based on your experience.
22. Who from your team will be scoring applications for this opportunity and what positions do they hold? Wendy Clark Chief Digital Information Officer
Nick Breeds Assistant Director - Solutions Delivery
James Fishwick Head of Business Architecture - Blood and DTS
Alison Mayes Senior Programme Manager
23. Donor Experience Supplier Clarification Webinar NHSBT will hold a webinar on the 4th of May from 11.30am to 13.30pm via Zoom. Please find details on how to join below -

Join Zoom Meeting
https://nhsbt.zoom.us/j/95319736523?pwd=WWJaUnk0cFhIVnlRZm9NVFF6SmVxQT09

Meeting ID: 953 1973 6523
Password: 838251
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Meeting ID: 953 1973 6523
Find your local number: https://nhsbt.zoom.us/u/adLivZGDoe
24. We would like to get a little more information on the requirement to assess whether or not we should respond to this. Please can you arrange a short supplier phone conference for interested bidders to ensure that they are able to assess properly and provide their best responses. NHSBT will hold a webinar on the 4th of May from 11.30am to 13.30pm via Zoom. Please find details on how to join below -

Join Zoom Meeting
https://nhsbt.zoom.us/j/95319736523?pwd=WWJaUnk0cFhIVnlRZm9NVFF6SmVxQT09

Meeting ID: 953 1973 6523
Password: 838251
One tap mobile
+442034815237,,95319736523# United Kingdom
+442034815240,,95319736523# United Kingdom

Dial by your location
+44 203 481 5237 United Kingdom
+44 203 481 5240 United Kingdom
+44 208 080 6591 United Kingdom
+44 208 080 6592 United Kingdom
+44 330 088 5830 United Kingdom
+44 131 460 1196 United Kingdom
Meeting ID: 953 1973 6523
Find your local number: https://nhsbt.zoom.us/u/adLivZGDoe
25. Are you able to supply a budget range for this contract? We are not prepared to discuss our budget. Please price up based on our requirements and based on your experience
26. Are you open to multi-vendor submissions? We are happy with organisation to partner with other suppliers, however the primary contract must be with the winning bidder.
27. Is there an incumbent supplier, and if so, are they submitting for the opportunity. Will they be available for a handover process? There's no incumbent supplier, this is a new project.
28. Are you open to some candidates remote working on either a part or full-time basis, either during the course of the current lockdown or on a permanent basis? "We expect that when the contract first begins we may still be in lock down therefore the team will largely be working remotely with minimum face to face meeting requirement therefore we expect the team to be able to work using there own devices and probably from home.
If the situation changes on government advice then we expect the team to alter their working behaviors but working to all governmnet guidelines on social distancing"
29. Donor Experience Supplier Clarification Webinar - Revised time Webinar duration is 1hr. Please note start time is at 11.30am and will end at 12.30pm. Joining details stays the same.
30. Please can you let us know how the work in the squads will be organised, will the supplier have ownership for an outcome? We are contracting for a capacity model. We expect the squad(s) to engage with the relevant product owners and business service owners to work through a product backlog in a continuous fashion. Suppliers will have ownership of delivering product that can achieve the specified outcomes.
31. How many people are working within your internal development team? The current internal development team consists of 4 developers, 1 tester, 1 delivery lead/Scrum master, 1 DevOps, 1 UX
32. Are there any technical platforms and frameworks (other than those you have already named: Azure, Dynamics, Umbraco and.Net) that you are looking to work with based on your internal team's existing skill matrix e.g. front-end frameworks such as Vue, Angular or React? There are no specific additional frameworks in place – we expect to formulate these over time.
33. Does the Dynamics CRM experience encompass management of the Dynamics system itself, or is this relating to integration with the Dynamics API from Umbraco or other.Net applications? Management of the Dynamics CRM system is done elsewhere in the organisation. The new squad would be providing design/build/test capabilities.
34. In the context of this submission, does "SME" refer to other NHS Blood and Transplant suppliers? If so, what types of suppliers? Our use of SME refers to Subject Matter Expert.
35. When you specify two relevant candidates for each role requested, are you looking for the supplier to provide specialists to work within your in-house teams as well as outcome-based work? If so, how many candidates do you anticipate requiring? Or is this for you to be able to approve members of the core vendor multi-disciplinary team This is to validate member of the core vendor team.
36. Do you have an existing backlog that will need to be delivered as part of the programme of work? Are you able to supply any details if so? We have a significant demand pipeline and demand for new and improved digital services across the portfolio. We will give some information on these in the webinar. They have not yet been translated into a backlog with associated user stories.
37. Several clarifications say “Please adhere to the DOS submissions word limit of 100 words. You can supplement your answer by referring us to links as per the guidance. Please note link should not contain more than 500 words.”
Clarification to Q11 states “The link should be no more than the word limit stated in the question”
Our understanding of how these two clarifications work together is that we answer 500 words to all questions except where a lower word limit is stated. For these questions we must adhere to the word limit stated. Could you confirm if this is correct?
Please note there is an uniform word restriction of 100 words if you exceed this then we will only read the first 100 words. However, if choose to provide a link to supplementary material e.g. from a your web page etc. (this is restricted to the word count detailed within the Question e.g. 250,500 words). This can give 100 words for your answer and additional word count in any link. Any previous reference to more than 100 words is now capped as per CCS instructions to 100 words. Where there wasn’t a stated word restriction CCS word count applies.
38. Can you please confirm how you will be evaluating this initial stage of the process. Will you be scoring only the 100 words provided in the digital marketplace format or also scoring the additional attachments for each answer? We will score the 100 words and also additional attachments for questions that require an attachment due to word count limit.
39. You initially suggested all questions could be up to 600 words and from question 11 onwards have stated that ‘The link should be no more than the word limit stated in the question’.
Does that mean the total number of words, including the initial 100 words, plus those linked to must not exceed the limit – I’m assuming that is the case.
For example, the stated limit for a particular question is 300 words. That equates to 100 words in the answer submitted via the portal, plus an additional 200 words. Is that correct?
Please note there is an uniform word restriction of 100 words if you exceed this then we will only read the first 100 words. However, if choose to provide a link to supplementary material e.g. from a your web page etc. (this is restricted to the word count detailed within the Question e.g. 250,500 words). This can give 100 words for your answer and additional word count in any link. Any previous reference to more than 100 words is now capped as per CCS instructions to 100 words. Where there wasn’t a stated word restriction CCS word count applies.
40. With regards to word counts, if you've stated 300 words, is that 100 in the portal, plus 200 in the link (total 300) or 100 in the portal and 300 in the link (total 400)? Please note there is an uniform word restriction of 100 words if you exceed this then we will only read the first 100 words. However, if choose to provide a link to supplementary material e.g. from a your web page etc. (this is restricted to the word count detailed within the Question e.g. 250,500 words). This can give 100 words for your answer and additional word count in any link. Any previous reference to more than 100 words is now capped as per CCS instructions to 100 words. Where there wasn’t a stated word restriction CCS word count applies.
41. The introduction states your development team and the suppliers team will operate as two teams under a product owner, however a question asks for experience working as an embedded team. Can you please calrify how you expect the teams to operate? Each team will operate independently under a product owner and will be expected to be embedded in the NHSBT project and work package delivery. The two teams will need to maintain communication links but the model is for separate delivery teams
42. Please confirm whether it is all roles for the GDS roles list that are required or are there specific roles for this engagement? The roles required are mentioned in the tender.
43. Is the app to be internal-facing or public-facing? The app is just one of several products in the portfolio for Donor Experience. There is currently one app in the portfolio for Blood Donation and it is public-facing.
44. What are the desired outcomes following the completion of the app i.e. downloads, usage, increased attendance of donors? This tender is not focussed specifically on any particular app and so no outcomes are defined.
45. Are the backend systems and integration at a point where they can successfully interface with the produced apps or will remit extend to working on those systems too? Backend systems have a variety of integration points. Where these need to be extended, this work will be performed by the teams owning those systems.
46. Will the supplier team be executing a strategy and concept already formulated by the existing in-house development team or will be the aiding in their production? A strategy is defined at a high level, but we would welcome additional thought leadership and expertise from the winning supplier.
47. DOS Submission Word Limit As a number of bidders challenged the submission word limit during the supplier engagement session, NHSBT has double checked with CCS and CCS have confirmed they initially provided incorrect information. Going forward - Suppliers should please adhere to the DOS submissions word limit of 100 words and not provide any additional link. NHSBT will only read the first 100 words of any submission and suppliers should not include any hyphens, forward slashes or underscores in an attempt to cirmcumvent the word length restriction.
48. NHSBT talked about a range of technical skills and working closely with NHSBT. Could NHSBT make any comments how what ways are effective in working with NHSBT? NHSBT is focused on the mission,outcome we want to drive for patients and donors, there is a passion in the organisation for the things we do e.g organ donation, blood donation etc. There's a tendency to try and do many things,prioritising will be key.We have an open working culture, working with partners and working as single teams. It has worked well in the past as an embedded model and even from fixed price engagement and having a passion for what NHSBT do. We can over complicate solutions and so having a partner who can focus us will be valuable.
49. Requirements for developing "native iOS and Android Applications." - will you consider the supplier proposing technologies that allow a single code base for use by both iOS and Android? - Has the tech been decided in this space? Provided the experience works seamlessly on both apps the technology is less important but we see the need for native apps. We expect imput from the partner as well and hope to learn from them as well. We are open to suggestions and discussions on discussing options/creative options. The current apps are native but is a hybrid app.
50. One of the requirements is ‘knowledge and experience of NHSBT processes/procedures’ does this mean you would prefer a partner you have worked with before. No its completely open and doesn’t have to be with a partner we have worked with in the past.
51. Would NHSBT consider a consortia response where a number of partners get together to provide one solution/DOS response? If so, could NHSBT faciliate a sharing of contact details for those on today's call who may consider partnering? It may help given the broad range of requirements and to deliver at pace. This is fine if you feel that will provide the best solution, it is up to the suppliers to link up to do this.
52. What ways of working with NHSBT do we expect based on past experience NHSBT is focused on outcome and passion driven so that people feel connected,there's a single focus on what we are trying to achieve and we operate an open culture and share. We welcome people and work as a single team with a lot of passion to improve and get things right.
53. Is there anymore background that can be shared on where NHSBT have got to in more depth? Or can this be provided offline? E.g where you have progressed to with existing squad,things NHSBT has found challenging etc
AND
From the Q&A section on DOS - it mentioned that requirements haven't yet been translated into a product backlog. This is a capped T&M engagement and it can be challenging to estimate accurately without a detailed backlog. Is there any other documentation of requirements that hasn't been shared which can be shared with suppliers? (Maybe at the second stage)
This is happening now,though a lot of things are also happening in the background but we chose not to delay as we are keen to hit the ground running.We are currently working to create a potential new donor journey. The backend systems can be slowed down due to deluge at the front however we have architectural plans to decouple the backend.In the meantime we are building a donor journey where we ask them more questions upfront to decide on route which is one example which will go live on the 1st June which is how fast we are currently moving.
54. Is it an assumption you prefer co- location at the West End Donor Centre/London? This is an incorrect assumption, our development teams are based in Bristol and Birmingham and there is no space in WEDC. Please don’t make assumption on this, use whatever model you believe is the right model including near/off shore.
55. On being able to start at pace - are there any systems you expect suppliers to bring onboard or primarily to work within NHSBT systems? From a synergy perspective having a common set of tools will be good to facilitate information sharing etc.. We tend to use cloud based tools such as Jira which will be accessible to those that need them, not a single stack of tools.
56. Is the hybrid app to serve donors? It’s a donor app and is purely donor facing and allows them to register, look for appointments etc. and is a web app that is wrapped in a native wrapper. A repurposing of the app may be in the backlog but we are just prioritising the backlog. Key point will be breaking the coupling between the backend systems and the apps.
57. Is the communication between the backend systems and the apps governed by APIs and is this something we can reuse? Yes the linkage is done via APIS but the current architectural approach is synchronous which causes the coupling issues. But yes there is a number of APIs which allow you to booking appointments etc. and we will be looking to improve and extend the APIs and how we remove the coupling.
58. Prioritisation of backlog is currently taking place – what are your most significant constraints and what you want the partner to alleviate? Will we see a draft backlog? The tight coupling is the most limiting constraint and what we need to work our way out of and that is something for NHSBT. We need to be creative with our ideas and creating solutions that can be implemented. Primary driver will come from 12 week piece of work with McKinsey which is just concluding which will allow us identify the drivers to close gaps in our blood service but there is no silver bullet and will require a number of solutions. Also the pathway for new donors will be launched to an MVP in June which will drive changes.
59. Supplier engagement slides. Any supplier interested in the supplier engagement slides should please email - seun.ayandipo@nhsbt.nhs.uk