Awarded to Amberlight Change

Start date: Tuesday 7 February 2017
Value: £146,250
Company size: SME
Home Office

HO National Law Enforcement Data Programme (NLEDP) User Researcher (020a)

0 Incomplete applications

15 Completed applications

15 SME, 0 large

Important dates

Tuesday 25 October 2016
Deadline for asking questions
Thursday 27 October 2016 at 11:59pm GMT
Closing date for applications
Tuesday 1 November 2016 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
This senior user research lead will both acquire new and gather pre-existing research to establish user needs that will influence organisational transformation and the service offering. This will be both at a conceptual and solutions level.

The initial focus will be on understanding need well ahead of solution development.
Latest start date
14/11/2016, subject to clearance
Expected contract length
6 months with the option to extend to 2 years
Organisation the work is for
Home Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
The specialist will be part of a broad user research community within the Home Office and Government, but a limited number of digital specialists with a specific focus on law enforcement and policing.

They will work at the national level influencing the shape of the overall Portfolio as well as with delivery Programmes. They will engage directly with Service Designers and Business Architects, operational police officers and the public in order to create local, regional and national insight in the design of service, process and organisational structure.
What the specialist will work on
Funding for the digital transformation of law enforcement and policing has created a significant opportunity for service and organisational change over the next 3 years.

This role will be part of the leadership of a community gathering, collating and iterating user need and business motivation knowledge; contextualising user research, to create insight in the design of service, process and organisational structure.

They will work both with a central team implementing a user led service design approach and alongside various delivery programmes implementing business solutions.

Work setup

Address where the work will take place
2 Marsham Street, London SW1P 4DF
Working arrangements
Working between a Programme Business Design Team and a Portfolio Team supporting wider transformational analysis of law enforcement. T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Able to apply their aptitude to the restructure of a large and complex organization
  • At an underpinning level they are able to set research agenda to validate restructure plans for the portfolio of programs across the organization
  • At an underpinning level they are able to work fluidly between both complex qualitative and quantitative research
  • At an underpinning level they are able to lead the planning, data capture, analysis and reporting of in-house user research
  • At an underpinning level they are experienced working in an iterative environment such as agile or lean startup.
  • At an underpinning level they are an experienced advocate for user needs across senior stakeholders
  • At an underpinning level they are comfortable hiring and managing additional user researchers should the portfolio have need in the future
  • At an underpinning level they have a degree in HCI, Usability/ Cognitive Psychology/ Anthropology/ Human Sciences or related field, and/or relevant industry experience
  • be visionary in thinking
  • a highly strategic thinker
  • a laterally thinker
  • A problem solver
  • give clear and persuasive presentations
  • be able to challenge assumptions and test ideas and work autonomously
  • defend their opinion with confidence
Nice-to-have skills and experience
  • Be comfortable operating at board level with senior stakeholders.
  • Prior experience of organisational and business design
  • Prior experience of working with a service designer

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
Be a team player that excels working in a flat hierarchy
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

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